Many companies often choose to solve the card blocking problem by using an outbound call system. Compared with traditional manual dialing, on the one hand, the outbound call system can assist sales to make efficient outbound calls, and at the same time, it can also ensure that the line is stable and unblocked. The access to the system can also ensure the follow-up of customer information and help sales continue to follow up. But don’t misunderstand when you see this, thinking that it can directly solve problems such as blocking cards and accounts. Who is more suitable to turn to for this kind of problem? Our channel partners. They have high-quality lines and cooperate with okcc to solve all users' worries.
For those users who know OKCC, they will know how to choose after seeing this, but there are still many people who don’t know us, how to choose?
First, we need to understand what an outbound call system is?
The outbound call system is a software that improves the efficiency of outbound calls. It has a web version and an APP (telephone housekeeper). It is an indispensable system tool for current enterprises in marketing, after-sales service and other scenarios. In addition to making calls, the outbound call system also has rich auxiliary functions such as voice robot answering, recording, data statistics, etc., to help the company's sales, customer service and other employees to work better.
The functions of the outbound call system can be divided into the following points:
1.CRM customer management
The outbound call system is connected with the CRM system to collect and organize customer information, so that enterprises can more intuitively understand customer behavior, needs and interests, so as to better promote marketing, improve sales efficiency, and increase customer stickiness.
2. Batch data import and one-click outbound calling
The system is easy to operate, sales do not need to manually enter the number, and the electronic form with customer data can be directly imported into the outbound call system, and the object to be called out (such as customers, potential customers, and partners, etc.) can be selected with one click to realize one-click outbound calls , greatly improving communication efficiency.
3. Call management
The system supports viewing call number, call duration, call time and other report types to assist managers in understanding sales work status in a timely manner. At the same time, the entire communication process between sales and customers is recorded and archived, which can be retrieved at any time, and intelligent quality inspection is supported to ensure the quality of communication.
4. The system automatically executes outbound call tasks
By automatically executing outbound call tasks, the system can solve problems such as empty numbers, busy lines, hang-ups, blacklists, etc., and transfer interested customers to manual answering, reducing the sales workload.
How to choose an outbound call system?
1. Look at the function
If the company pays more attention to functionality, it can choose according to its own business needs. The functions of the outbound call system include call recording, statistical reports, customer management, real-time call monitoring, call quality inspection, work orders, etc. The outbound call system now uses the cloud lease model, no need for self-build or deployment, functions can be customized on demand, enterprises can choose more functional systems, and have stable maintenance and upgrades.
2. If you pay attention to the outbound call function
There are many outbound call systems on the market, but none of them can really solve the problems encountered by outbound calls. The telemarketing industry usually encounters the risk of card and account blocking. When choosing an outbound call system, you must consider whether these situations can be avoided. If the telemarketing team is only blocked due to high-frequency outbound calls, choosing a stable outbound call system with regular lines can make the answering rate higher and more stable.
3. Look at the price
If it is within the budget, it is still recommended that the company choose a system provider with good reputation and rich experience, so as to ensure the smooth use of the system and the stability of the call without problems.
4. Look at the service
This should take into account whether the system provider has services for enterprises using outbound call systems. For example, send special personnel to conduct system training, obtain enterprise feedback and optimize system functions, regularly return visits to understand enterprise business changes, and propose corresponding solutions, etc.
5. Check after-sales service
Whether the system provider can provide complete after-sales service is also a very important part. For example, if there is a problem in use, we can contact and solve the problem at the first time, and continue to update the outbound call system and upgrade functions according to market changes in the later period.
