User is not allowed to use the service in this region
Explanation: This online account cannot be authenticated here.
Solution:
Situation 1: Using the Internet in the dormitory without opening an account.
Solution: You need to open a campus online account (see "Opening an Account" above), or use an online account that a roommate has already opened.
Case 2: Broadband service is used in some teaching areas.
Solution: Some campus networks in public places are only allowed to use the education network, please switch the service to "education network access".
User is not allowed to use this service
Explanation: Select broadband access authentication when broadband is bound but no account is opened.
Solution: Open a campus network account according to the above method, or unbind and bind to a campus network account with an account opened.
Not within the certification period!
Explanation: The network is disconnected, please refer to the above description.
Solution: wash and sleep, and wait for the Internet connection at 6:00 the next day.
radius server not message
Explanation: The authentication service has no information.
Solution:
Situation 1: After clicking the connection several times, the authentication is completed
Case 2: Multiple clicks still prompt
Use that telecommunication card to dial 10000-transfer to manual service, tell the other party about the error, and ask the other party to give feedback to the technician.
Said: Hello, I am a user of the Jimei University Telecom campus network. When I authenticated the broadband today, I was prompted that the operator user authentication failed. The reason for the failure was radius server not message (I can’t read it on Baidu, I’m a college student). Please give me feedback. Technical staff! If you ask for the dormitory number, tell them to keep it. If the other party refuses to accept the account, just ask him to give feedback to the staff, and don't care about the others!
Wait for Telecom to call back to tell you the solution, and then try to authenticate and log in.
Situation 3: Other errors appear after multiple clicks on authentication, please follow the method below to solve it!
RADIUS-0011: The current number of connections has reached the set number of connections.
Explanation: The current number of online connections has reached the maximum limit.
Solution: This problem is exclusive to Telecom Broadband. It occurs when re-authentication after the power failure is restored. The reason is that the broadband account is suspended and has not been offline. Similar to the previous error report, use that Telecom card to dial 10000-transfer to manual service and say
: Hello, I am a user of the telecom campus network of Jimei University. The authentication prompts 0011 error. Please feedback to the engineer. The other party can register the dormitory number of the dormitory building.
If some customer service members don’t understand the situation and kick the ball and say that they don’t belong to them, just yell at them and ask them to help register and give feedback to the engineer (the actual test is effective)!
Wait for Telecom to call back to tell you the solution, and then try to authenticate and log in.
RADIUS-0017: Not meet the conditions of PVC bindings.
Explanation: The pipe binding conditions are not met.
Solution: In most cases, the operator has not activated the broadband. Please contact the operator's manual customer service or go to the business hall on campus to solve the problem. Or the card seller did not activate the broadband for the user, or the broadband was activated to other schools. Please bring your ID card to the Telecom Business Hall on the second floor of Yueming Building and give the screenshot of the error report to the staff for processing.
RADIUS-0019: Password invalid.
Explanation: The broadband password (not the password of Jida pass) is incorrect,
Solution: Please use the correct broadband password to bind the broadband.
An error is reported in the binding: it may be an input error, or it may have been changed. Please follow the above method to obtain the broadband password correctly, or call or go to the business hall.
An error is reported during the authentication: mobile-specific problem, the mobile system has reset and changed the user password, the solution:
At the end of September 2019 , China Mobile reset the broadband password of the new card, resulting in an authentication error. You need to enter the online business hall to re-bind with the following method before you can log in normally.
What should I do if an Invalid password is displayed during authentication when I use the mobile broadband campus network?
①Use that mobile card to send SMS 401#mobile number# to 10086 to reset the broadband password.
②You will get a new broadband password, write down the password.
③In the intranet environment (such as access to the dormitory network education network, or use the public campus network in the library or computer room) to enter the online business hall of CERNET (Jida) (must be the computer version).
Access method:
Method 1:
Enter http://user.jmu.edu.cn/SelfService/home.aspx
Method 2:
Computer terminal: Search the official website of Jimei University Information Center, and then click on the student dormitory website to enter.
Mobile terminal: Enter the Internet fee recharge/online business hall in Jidatong/OpenJMU, and then click the "computer version" below to enter.
④Enter the account number and password of Jidapass, then click Account Management-Broadband Binding, click Unbind, then click Broadband Binding, select Mobile-enter mobile phone number and new broadband password-enter twice, and then Click to bind!
⑤ Go offline first in the dormitory before performing mobile broadband authentication, enter 10.8 . Access, restart the router using the auto-login router.
RADIUS-0020:Wired service disabled
Explanation: The networking service is disabled.
Solution: Telecom-specific problem, it may be that the broadband is not activated, or there is no broadband service in the mobile phone card package, please go to the telecom business hall and say that 0020 error was reported during binding (or authentication), and show the screenshot to the staff. .
RADIUS-0024: User name or service inexistent.
Explanation: The username or service does not exist.
Solution: Please check whether you have entered the correct broadband account and whether the account has activated broadband services.
RADIUS-0025: Service unavailable.
Explanation: The service is unavailable.
Solution: Please check whether the mobile phone card belonging to the broadband account is in normal use, whether it is shut down, or whether it is in arrears. In addition, it is very likely that the operator has not activated broadband. Please follow the solution in "Preparing a broadband account" above.
Carrier user authentication failed! Reason for failure[26;User(your broadband account@xmjmu)'s service aDSLPPPoEAuthen(1001) is Locked, Request Deny by fjfz.cnuinet.net]
Explanation: The user's broadband authentication service was locked, and China Unicom in Fuzhou, Fujian Province rejected the request.
Solution: China Unicom exclusive problem, a large-scale outbreak occurred in August 2020.
Please first check whether the Unicom phone card is in arrears or canceled (you can use the Unicom business hall APP to check), if so, please make up the phone bill or go to the business hall on the second floor of Yueming Building to apply for recovery. The top-up of phone credit may be delayed, please wait for a while and try to log in again.
If the phone card has a call charge but still reports an error, please go directly to the China Unicom business hall, show the screenshot of the error report to the staff, and help solve it.
If the broadband password is reset by the staff, please enter the online business hall ( must be the PC version).
How to enter:
Method 1:
Directly enter the link:
http://user.jmu.edu.cn/SelfService/home.aspx
Method 2:
Computer terminal: Search the official website of Jimei University Information Center, and then click on the student dormitory website to enter.
Mobile terminal: Enter the Internet fee recharge/online business hall in Jidatong/OpenJMU, and then click the "computer version" below to enter.
Enter the account number and password of the Jida pass bound to China Unicom Broadband, and then click Account Management - Broadband Binding. If the card is processed on or after August 2019, the China Unicom broadband account number starts with 0592, not a mobile phone number. Before unbinding, it is best to copy the broadband account number, then click Unbind, then click Broadband Binding, select China Unicom-enter China Unicom broadband account number and new broadband password-enter twice, and then click Bind!
In the dormitory, go offline first before going offline for Unicom broadband access authentication. Enter 10.8.2.2 in the address bar of the browser to enter, click logout and then re-authenticate, select Unicom broadband access, and use the client to log out and then select China Unicom broadband access, use the automatic login router to restart the router.
Carrier user authentication failed! Reason for failure[29;User(your broadband account@xmjmu)'s Authen Attrib(ai-Senvice-Password)Check Eror,Request Deny by fjfz.cnuninet.net]
Explanation: China Unicom's broadband password is wrong.
Solution: China Unicom exclusive problem
Case 1, an error is reported when binding China Unicom broadband:
First check whether your broadband password is entered incorrectly, China Unicom may reset the broadband password, please go directly to the China Unicom business hall to inquire about the broadband password before binding.
Situation 2: When authenticating China Unicom broadband access, an error is reported:
It means that the broadband password has been reset, please go directly to the China Unicom business hall to inquire about the new broadband password.
Binding: Enter the computer version of the online business hall, enter the account number and password of the Jida Pass that is bound to China Unicom Broadband, and then click Account Management - Broadband Binding. If the card is processed on or after August 2019, China Unicom’s broadband The account number starts with 0592, not a mobile phone number. Before unbinding, it is best to copy the broadband account number, then click Unbind, then click Broadband Binding, select China Unicom - enter China Unicom broadband account number and new broadband password - enter twice , and then click Bind!
Carrier user authentication failed! Failure reason [User status error]
Explanation: User status error
solution: Mobile-specific problems, which broke out on a large scale after September 2020, please go directly to the mobile business hall and show the screenshot of the error report to the staff to solve it.
If your broadband password has been reset, please:
Enter the online business hall of Purcell Network (Jida) (must be the computer version).
Access method:
Method 1:
Enter http://user.jmu.edu.cn/SelfService/home.aspx
Method 2:
Computer terminal: Search the official website of Jimei University Information Center, and then click on the student dormitory website to enter.
Mobile terminal: Enter the Internet fee recharge/online business hall in the application center of Jidatong/OpenJMU, and then click the "computer version" below to enter.
④Enter the account number and password of Jida Pass, then click Account Management-Broadband Binding, click Unbind, then click Broadband Binding, select Mobile-enter mobile phone number and new broadband password-enter twice, and then Click to bind!
When binding broadband: operator account verification timed out, please try again later!
During authentication: no response, or prompting that the authentication device has timed out, please try again later!
Explanation: China Unicom authentication server does not respond
Solution: China Unicom exclusive problem, China Unicom server of Jimei University is old, frequent convulsions, waiting for recovery.
Empty broadband problem: I have applied for campus broadband, successfully bound broadband, and successfully authenticated, but the IP check shows that it is the IP of the education network, and the speed measurement is also the speed of the education network. It is only 1Mbps, which is very slow, which means that the broadband access is Empty, actually used the education network access; the power of this problem is that binding authentication is normal, without any error prompts, but it will feel very stuck when using it, and users are often at a loss ;
Explanation: This explanation is a problem with the broadband acceleration package. The operator has not done it well, and it often appears on mobile broadband (broadband that exceeds the nominal 50M or non-JITU campus broadband).
Solution: Go to the business hall in the school, describe the problem clearly, say that the broadband has been bound successfully, and the broadband has also been authenticated successfully. The speed test and IP are still from the education network. It is best to show the speed test screenshots and check the IP screenshots to call work The staff can help to solve it, or call the telecom customer service directly.
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- Internet fee recharge Login - iji big portal
- Speedtest website Speedtest.cn- Professional internet speed test, broadband speed boost, game speed test, live broadcast speed test, 5G speed test, IoT monitoring - SpeedTest.cn
- information center information center
- I Jida https://i.jmu.edu.cn/
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