“The need for operational resilience across business functions has never been greater. CIOs are struggling to adapt to changing conditions and design the business of the future. This requires the flexibility of organizations to continually restructure and transform.”
— Brian Burke, research vice president, Gartner
Gartner released "Important Strategic Technology Trends in 2021" in late October last year. As an important trend report known as a "technology vane", Gartner makes deterministic predictions for the development of the technology field in the next one to several years every year, and formulates business strategies for enterprises. The strategy gives the guiding direction.
The report mentioned that the strategic technology trends for 2021 are behavioral Internet, comprehensive experience strategy, privacy-enhanced computing, distributed cloud, anywhere operation, network security grid, assembled intelligent enterprise, artificial intelligence engineering and super automation . Among them, hyperautomation has been selected into Gartner's important strategic technology trend report for two consecutive years.
The report emphasizes the importance of Combinational Innovation, "The combined impact of these technology trends will be greater than their individual impact, and focus on meeting social and individual needs around the world to achieve optimal delivery."
Brian Burke, research vice president at Gartner, mentioned that enterprises are transforming from responding to the new crown epidemic to driving growth, so they need to pay special attention to the three major trend areas this year: people-centricity (People Centricity), location independence (Location Independence) and resilient delivery ( Resilient Delivery) .
# people oriented
While COVID-19 has changed the way many people work and interact with organizations, people remain at the heart of any company. They need digital processes to function in today's environment.
# position independence
COVID-19 has changed where employees, customers, suppliers and organizational ecosystems physically reside. Location independence requires a technology shift to support this new shape of business.
# Resilient Delivery
Whether it is the new crown epidemic or economic recession, there is no shortage of variables in this world. Organizations that can change with the trend will survive all kinds of crises.
01
People Centricity
This is not the first time that "people-oriented" has appeared in technology reports. In the Technology Outlook Report released by Accenture in 2016, the concept of "people-oriented in the digital age" has been put forward. Any smart technology, tool, and solution ultimately provides services around people, and technology alone is not enough to drive enterprises toward new strategic goals.
In the wave of competition in the digital age, technology is an important driving force, but talent is the key to success. Enterprises must think about people and organization when advancing digital transformation, not just building technology stacks.
In this experience-oriented era, most companies are focusing on how to improve customer experience. We know that customer satisfaction is very important, but the improvement of employee satisfaction will directly feed back on the improvement of efficiency and productivity. According to a survey by global research company Vanson Bourne, with the development of enterprise digital transformation plans, employee experience has become an important area that cannot be ignored, and will directly affect the production efficiency, competitiveness and development path of enterprises.
Many leading companies and organizations are using digital platforms to improve the employee experience in their organizations, combining collaborative technologies, breaking down communication and collaboration barriers, and improving employee productivity, work efficiency, growth, and innovation capabilities.
In the process of empowering the digital transformation of enterprises, SIGO integrates digital technologies such as RPA and artificial intelligence to liberate people from the process, let the process serve people, and comprehensively improve managers, business users, IT development, operation and maintenance, etc. The overall interaction experience of the character.
decision makers
Through the integrated process operation, the enterprise decision-making level can directly visualize and present the control content and data at the decision-making level.
manager
Middle-level managers directly conduct operation processing and business guidance through business integration and statistical supervision of operations.
Business people
Enterprise users can perform all job applications and work on a unified BPM platform, realize automatic processing jobs, strengthen business linkage, and improve work efficiency.
Developer
The platform fully decouples the application based on the micro-service architecture, the development iteration is more agile, and the platform is easy to maintain; the flexible and easy-to-use process/form design tool can quickly meet the individual needs of different application scenarios.
Operation and maintenance personnel
Practice a top-down, multi-dimensional authorization and approval system, visually define, implement and maintain the company's rights and responsibilities system/manual, and take into account the differentiated management of branch and company processes while achieving business changes as needed.
02
Location Independence
Gartner predicts that in 2021 and beyond, "Anywhere Operations" will become the mainstream office model, that is, no matter where customers, employees, and business partners are, companies can continue to operate, and business will no longer be limited by physical location . It will become a trend for employees to choose their own office space independently.
However, compared with foreign countries' tolerance for telecommuting, Chinese companies are more tentative. They worry about low communication efficiency and difficulty in managing employees.
We can imagine how many business systems are there in a manufacturing company, a real estate company, or a bank? A bank may have thousands of systems, and a manufacturer may have hundreds of systems, such as human resource systems, customer management systems, accounting systems, supply chain systems... how many business processes are still offline paper office , did not realize the digital process.
It is not difficult to carry out basic remote communication, but the real remote office is not as simple as a video conference, but to effectively open the internal system of the entire company.
Especially for large conglomerate enterprises, with many management levels and complex internal systems, if the business process has not been sorted out and there is a platform to integrate and implement all systems, remote office will undoubtedly be a disaster for both employees and enterprises .
Sige's suggestion for this is: improve the company's overall operational capabilities, streamline all business processes, automate all processes, and make management decisions online, so as to ensure that the brain of the enterprise is not restricted by geographical location and can always operate without interruption.
Establish a process management system suitable for the enterprise's own information construction, seamlessly integrate with the enterprise's internal business system and online office mobile products, and realize a one-stop working scene. Focusing on the core management needs of enterprises, it helps enterprises connect upstream and downstream partners, breaks physical location restrictions, and realizes interconnection with suppliers, customers, partners, and employees anytime, anywhere. Provide enterprises with more professional and unified enterprise communication and internal and external collaboration capabilities, provide enterprises with remote operation automation support, and improve the efficiency of enterprise management.
03
Resilient Delivery
Brian Burke, research vice president at Gartner, said: " Static business processes built to improve efficiency are very fragile, so they have become fragmented under the impact of the epidemic. CIOs and IT leaders are beginning to understand that enterprises have the ability to adapt to the speed of business change. How important is business ability."
The impact of the epidemic on the global economic environment is self-evident. When uncertainty gradually becomes the norm, only elastic and agile enterprises can survive the competition and achieve sustainable development.
With the power of Hyperautomation, enterprises can enhance individual capabilities, combine data to make intelligent decisions, and quickly respond to market changes, thereby empowering the entire operating system. This is the second year that super automation has been included in the report. It has moved from the scope of "people-oriented" to "resilient delivery", which means that the industry has a deeper understanding of the value of automation, that is, from the improvement of individual efficiency to the overall progress.
Combining various technologies and tools such as RPA, AI, machine learning, natural language processing, and process mining, the goal of hyper-automation is to enhance intelligent decision-making and digital operations driven by AI. Gartner said in last year's trend report that RPA and iBPMS are key components of hyperautomation.
Shanghai Sige, as an iBPMS manufacturer that has transformed and upgraded from traditional BPM, deeply integrates technologies such as DPA (Digital Process Automation) and OCR (Optical Character Recognition), big data analysis, and machine learning (ML) to coordinate the relationship between humans, systems, and robots. It provides enterprises with better business insights and service capabilities, and supports enterprises to more sensitively discover and respond to rapid business changes.