In the rapidly changing digital age, the labor force model is also accelerating its evolution, and the mature human-machine collaboration model has begun to enter the public eye. With the technical support of AI and RPA, digital employees have become digital productivity that plays an active role in various industries.
Recently, Henan, Hebei, Guangxi, Shandong, Ningxia and other provinces (autonomous regions) successively went to Real Intelligence to conduct on-the-spot investigations, aiming to conduct in-depth research on the rich practical experience of Real Intelligence in helping local governments build digital governments. In the process of intensive research by government units in various places, Real Smart shared with the delegation the practice of digital employees helping governments and enterprises improve quality and efficiency, accelerate digital transformation, and empower the digital economy. In terms of building a digital government, digital employees have been widely used in statistics, taxation, administrative approval, courts, human resources, social security, public security, and procuratorates. As the digital China construction strategy is put on the agenda, local governments are also actively deploying and strengthening the construction of digital capabilities and service capabilities, and are in full swing to carry out digital transformation experience exchanges and learning across the country.
1. Digital employees build a localized platform to accelerate the digital transformation of government and enterprises
So what exactly is the digital workforce that is getting so much attention? In which scenarios can it land? And how to improve work efficiency through business process automation?
Digital employees are intelligent software robots built on the basis of AI and RPA technology, which can help humans complete tasks with clear rules and high repetitiveness, and liberate productivity. The popularization and promotion of digital employees is also an important measure to implement "digital transformation as a whole to drive changes in production methods, lifestyles and governance methods".
At present, real RPA digital employees have been employed in relevant departments of Zhejiang, Shanghai, Shandong, Guangdong, Guangxi, Yunnan and other provinces (autonomous regions) and municipal governments, in order to "strengthen the monitoring of the new economy, help policy involvement and implementation, and fine-grained management at the grassroots level. Create a good business environment" has brought cutting-edge new ideas. Truthfully "statistical" the number of employees in 11 cities and districts in Zhejiang Province, and 95 district and county statistics bureaus.
Zhejiang Provincial Bureau of Statistics reported Yuhang Bureau of Statistics
"Statistics" digital employee landing effect
Statistics bureaus in many places have innovated statistical work models through digital employees, empowered multi-scenario workflows such as "reporting, review, summary, statistics, and analysis" to achieve digital intelligence, and improved service management efficiency with a "man-machine collaboration" working model. For example, in the industrial calculation scenario, digital employees reduced the export time of relevant reports from the original 2 days to 30 minutes, and ensured an accuracy rate of more than 100%, reducing the burden of grassroots work and improving quality and efficiency.
The technical architecture of the "statistical" digital staff created is really smart for a statistics bureau
Digital employees are also exerting their digital power in integrating government systems, gathering data, handling subject matter, process-based government services, and providing convenience services. In fact, after the RPA digital employees joined the Rizhao Municipal Service Center, they solved the complex process caused by many departments through process interaction and collaborative approval, and realized the intelligent identification and extraction of key information in the integration of government affairs systems, data aggregation, and convenient services, and completed information efficiently. Automatic entry, multi-party integration that breaks data barriers, and greatly improves the efficiency of government business processing and management.
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Human-machine collaboration: staff in Rizhao Municipal Service Hall and "digital employees" work together
"This is an intelligent software that allows the masses to run at most once, or even once." After learning about the "Policy Calculator", the delegation spoke highly of its effectiveness in realizing the "humanization" of grassroots services.
The "Policy Calculator" integrates multiple advantages of real intelligence in RPA and AI technology, and is an important tool to help the government optimize the business environment. It can automatically collect various policies, and use artificial intelligence technologies such as NLP and knowledge graphs to carry out The policy is intelligently analyzed, and the shortest path is formulated for the enterprise to fill in the questions and answers. After realizing the quick match between the policy and the enterprise, one-click declaration can be completed through RPA, and the exchange is instant.
In this way, the "Policy Calculator" can not only realize the whole process of "accurate corporate portrait-policy intelligent matching-one-click policy fulfillment" within 1 minute, help enterprises enjoy policy dividends quickly and accurately without leaving home, but also help The government improves the rate of policy fulfillment, assists the formulation and optimization of government policy decisions, and promotes the deepening of the "three services".
2. The digitalization process of enterprises is advancing steadily, and the financial field is the first stop of transformation
The digital transformation of various places is advancing steadily. Safe and reliable data support and sufficient data sharing are the keys, which are equally important for the digital transformation of enterprises. According to the "Research Report on the Process of Digital Transformation of Chinese Enterprises", more than 69% of enterprises have started their digital intelligence journey. Finance, as the field with the most abundant data in the enterprise, is often the first stop for enterprises to start digital and intelligent transformation.
In the financial field, there are often problems such as large amount of data calculation, error-prone report production, various types of bills, low information entry efficiency, strong data privacy, cumbersome security verification operations, time-consuming and laborious repetitive work, and slow growth of employees. The basic data connection is far from reaching the value pursuit of digitalization. By combining AI capabilities to upgrade financial digitization has become a practical direction. In fact, RPA digital employees have become important participants in financial digitization: using the flexible configuration of digital employees to build The "smart finance" system supported by a digital service platform and intelligent management decision-making is widely used in operators, finance, e-commerce, tobacco, energy and electricity, manufacturing, education, medical care and other industries, making financial work more efficient and professional , expand the functional value of financial personnel, and make intelligent decision-making and refined management more intelligent for enterprises.
3. The construction of digital China is accelerating, and the market potential of Xinchuang is huge
The recently issued "Overall Layout Plan for the Construction of Digital China" pointed out that it is necessary to build a self-reliant and self-reliant digital technology innovation system, strengthen the deep integration of industry, education and research led by enterprises, and give full play to the leading and supporting role of technology-based backbone enterprises to promote the digital transformation of the national economy and upgrade industries. chain development. In the face of the complex global economic pattern, realizing the localization and substitution of enterprise information systems has become an urgent task for the development of my country's information technology industry and technological innovation.
With the acceleration of the localization substitution process, the expansion of the scope, and the rich application scenarios, the huge market potential of the Xinchuang industry is being further released. In 2023, special funds to support chip development and other key industrial sectors will increase by nearly 50 percent from 2022 to 13.3 billion yuan.
As a national high-tech enterprise, Real Smart has always adhered to the independent innovation, safe and controllable localization route, and made efforts in both self-research and localization adaptation: on the one hand, it insisted on the full-stack self-development of AI and RPA core technologies. Research and development, with independent intellectual property rights; on the other hand, it has done a lot of work in localization adaptation, actively promoted the safe and reliable replacement of central enterprise information systems, and strengthened the key capabilities of digital China.
- As the RPA product with the most comprehensive, complete and stable support for Xinchuang’s ecology in the industry, RPA can be widely compatible with mainstream chips in various industries (Phytium, Kunpeng, Haiguang, Zhaoxin, Loongson, Kirin, etc.):
- Domestic databases (Nanda General, Renmin University Jincang, Wuhan Dameng, Shenzhou General, Youxuan, Hangao, Massive), in order to better realize application development, operation and integration in a distributed environment, in fact, RPA is currently adapted to the product Dongfangtong middleware whose performance has reached or even surpassed international leading products:
- Supports comprehensive adaptation to domestic servers and operating systems such as Tongxin, Yinhe Kirin, Bidding Kirin, Zhongke Fangde, Zhongke Hongqi, Huawei Euler openEuler, etc.:
Focusing on the development needs of the Xinchuang industry, building a safe, reliable, stable and advanced digital base, Real Smart actively through technological innovation, has established ecological cooperation with Phytium, Huawei Kunpeng, Loongson, Haiguang, Tongxin, Kirin, openEuler, openGuass, etc. Create more innovative applications for the entire Xinchuang industry, and jointly expand the construction of the Xinchuang ecosystem.
Today, Shishi RPA has been launched in the application market of the domestic operating system Kirin and Tongxin, as well as the comprehensive service network for information technology application innovation in Guangdong Province. The RPA evaluation and registration of the highest level of "3+" certified manufacturers by the Academy of Information and Communications Technology will further deepen the field of innovation and promote the vigorous development of national security independent innovation.
Ecological partnership certification
China Academy of Information and Communications Technology RPA "3+" level certification
At present, Shishi RPA Xinchuang version has been running stably for millions of hours in domestic Xinchuang systems configured in various combinations of major central enterprises, state-owned enterprises and governments. In the future, Real Intelligence will fully empower the digital transformation and upgrading of government and enterprises, continue to expand product AI capabilities and technology application boundaries, and provide cutting-edge and advanced technologies, safe and innovative products, and high-quality and reliable services for the successful digital transformation of thousands of industries.