The water supply system is the foundation of the city's survival and development. The development of water supply is closely related to the social and economic development of the city. The quality of its service is not only related to the interests of the water supply enterprise itself, but also directly affects the stability of the society and the image of the government. The Ministry of Housing and Urban-Rural Development officially released the "National Smart City (District, Town) Pilot Indicator System (Trial)" on December 5, 2012, which clarified the corresponding secondary indicator "urban function improvement" and the third-level indicator "water supply system" Real-time monitoring and management of the entire water supply process from water source monitoring to faucet water management by using information technology means, formulating a reasonable information disclosure system to ensure water safety for residents.
At present, with the advancement of national informatization construction, water informatization work has also been carried out in China's urban water supply enterprises. Some water supply enterprises have established business charging systems, SCADA systems, pipe network GIS systems and Water quality monitoring system, etc. After long-term application practice, these systems have become indispensable tools in enterprise management. However, since most of these systems are developed by multiple software companies, there is no unified management platform, and the processing and utilization of information is limited to local departments; although a large amount of data has been accumulated, it is impossible to carry out in-depth data mining applications, resulting in information islands.
Therefore, under the background of building a smart city and smart water affairs, combined with the information development experience of the water affairs industry, their respective water supply companies should make full use of cloud computing and data technology to build an integrated and scalable water affairs comprehensive operation platform, strengthen the top-level design, formulate With forward-looking management and information planning, the integrated water operation platform will open up information islands, realize data sharing, enhance the ability to operate and supervise water supply business, realize the smart operation of urban water supply, and improve the management and service level of water supply enterprises.
(1) The construction of the basic business system is not yet complete, such as the district metering system, the secondary water supply management system, the inspection and maintenance system, and the user reporting and installation system, etc. need to be stepped up;
(2) Each business system is relatively independent, and there is an information island phenomenon, which makes it impossible to realize data sharing and information mining;
(3) The idea of informatization guiding operation and informatization construction standards suitable for the company's own situation have not been established; there is a lack of powerful operation management integration tools.
1.3 Analysis of business operation needs:
(1) Formulate the company's informatization development planning and construction standards, that is, unify the standards for the construction of various business systems with the smart water operation platform as the core premise;
(2) Establish an enterprise smart water comprehensive management platform, through the integration and integrated management of business processes and data resources of various business systems of the enterprise, to achieve comprehensive monitoring, comprehensive analysis and emergency command of enterprise operating information.
2.1 3S Technology
In the operation process of water supply enterprises, most of the management services such as project management, pipe network inspection, leak detection, pipe network maintenance, and accident repair are closely related to geographical location. As technologies for acquiring, managing and analyzing spatial information, Geographic Information System (GIS), Remote Sensing (RS) and Global Navigation Satellite System (Global Navigation Satellite System, GNSS) have become key players in water supply information construction management. important technical support. GIS, RS, GNSS technology referred to as 3S technology, is a combination of space technology, sensor technology, satellite positioning and navigation technology, computer technology, communication technology, multi-disciplinary highly integrated space information collection, processing, management, analysis, expression, Communication and application of modern information technologies.
GIS is a technical system that integrates geographic information collection, storage management, integrated analysis and visual simulation, and provides geographic decision-making services. It can not only manage all kinds of geographical information in different categories and levels, but also combine, analyze, recombine, and reanalyze them, and provide functions such as query, retrieval, modification, output, and update. The map service provided by the geographic information system can clearly and intuitively display the rules and analysis results of various geographic information, and at the same time dynamically monitor the changes of geographic information on the screen. Generally speaking, the geographic information system is the "big steward" of information, the core system of the information construction of water supply enterprises, and plays the role of "brain" in the information construction of water supply enterprises.
RS refers to receiving electromagnetic wave information from various ground objects on the earth's surface from high altitude or outer space, and by scanning, photographing, transmitting and processing these information, it can carry out long-distance monitoring and monitoring of various ground objects and phenomena on the earth's surface. The modern comprehensive technology of identification can be used to obtain the basic geographic information data of the city in the information construction of water supply enterprises.
GNSS is a new generation of satellite navigation and positioning system with all-round real-time three-dimensional navigation and positioning capabilities of sea, land and air. It includes GPS of the United States, GLONASS of Russia, Galileo system of the European Union, and Compass (Beidou) of China. The number of available satellites has reached more than 100, which can quickly, efficiently and accurately provide precise three-dimensional coordinates of points, lines and plane elements and other related information. It has the remarkable characteristics of all-weather, high precision, automation and high efficiency. In the information construction of water supply enterprises, GNSS will provide precise positioning services and become an important means of spatio-temporal data acquisition.
With the continuous development of 3S technology, the "3S" integrated technology that closely combines GIS, RS, and GNSS has shown a broader application prospect, and has shown great power in the information construction of water supply enterprises, which can realize Fast, mobile, accurate and reliable collection, processing, display and update of various spatial and environmental information.
2.2 Internet of Things Technology
The core and foundation of the Internet of Things technology is still "Internet technology", which is a network technology that is extended and expanded on the basis of Internet technology; its client end extends and expands to any item and between items for information exchange and communication. Therefore, the definition of the Internet of Things technology is: through radio frequency identification (RFID), infrared sensors, global positioning systems, laser scanners and other information sensing devices, according to the agreed agreement, any item is connected to the Internet for information exchange and communication. A network technology that realizes intelligent identification, positioning, tracking, monitoring and management through communication, is called the Internet of Things technology. In the information construction of water supply enterprises, online monitoring equipment such as data acquisition instruments and wireless networks can be used to perceive the operating status of urban water supply pipe networks in real time, and use a visual method to organically integrate the operation dispatching department and water supply pipe network equipment to form a "water supply enterprise" "Internet of Things", and can analyze and process timely collected information on various pipe network operations, water quality, and field personnel, and make corresponding processing results and auxiliary decision-making suggestions.
The industrial chain of the Internet of Things can be subdivided into four links: identification, perception, information transmission, and data processing. The core technologies mainly include radio frequency identification technology, sensing technology, network and communication technology, and data mining and fusion technology.
2.3 Rich Client Technology
2.4 "Rich Client" (Rich Client) uses highly interactive rich client technology to provide users with a higher and more comprehensive network experience. RIA integrates the interactivity of desktop applications with the deployment flexibility and cost analysis of traditional web applications to create a single and complete user experience.
The rich client model decomposes the interface into many small unit modules that can interact directly with the user and communicate with the server. It has a rich user interface and a rich data model, and it is consistent across browsers, desktops and operating systems at runtime. deployment.
2.4 Mobile Internet Technology
Mobile Internet (Mobile Internet, referred to as MI) is an emerging business format that uses mobile wireless communication to obtain business and services through smart mobile terminals, including three levels of terminals, software and applications. The terminal layer includes smartphones, tablet computers, electronic paper books/MIDs, etc.; the software includes operating systems, middleware, databases, and security software. The application layer includes different applications and services such as leisure and entertainment, tool media, business and finance. With the rapid development of broadband wireless access technology and mobile terminal technology, the information construction of water supply enterprises can introduce mobile terminal devices such as smartphones, tablets, and PDAs to serve services such as pipe network inspection, leak detection, and project completion acceptance, realizing mobile office.
Based on the geographic information system of the water supply network, integrate all data resources, communication resources, network resources, and system resources of water supply enterprises, and establish a water supply information sharing service platform that integrates various water supply information services. Based on this, quickly build a water supply enterprise-oriented The comprehensive business application platform for comprehensive operation and supervision breaks the isolated island of information, realizes the sharing of information, realizes the information sharing and collaborative office of water supply enterprises, realizes the digitization, visualization and linkage of water supply business monitoring, management, service and other businesses, and finally builds a water supply enterprise Networked office enables the enterprise's manpower, material resources, information and other resources to achieve co-construction and sharing and mutual benefit and win-win, changes the current situation of scattered work in various business systems, and creates a new management idea and concept for the comprehensive information supervision of water supply enterprises. Model, and finally built a smart water comprehensive operation platform with the characteristics of each water supply enterprise, providing effective data support for enterprise operation, dispatching command, analysis and decision-making;
The specific sub-goals are reflected in:
Integrate various water supply business support systems, realize effective data integration, and lay the foundation for information exchange and sharing among various departments of water supply enterprises;
Effectively interconnect different water supply services, conduct cross-service comprehensive operation analysis, and realize comprehensive operation supervision and dispatch command decision-making for water supply enterprises at the macro level (can simultaneously realize operational information such as pipe network, water users, water supply volume, water quality, and engineering) management; inspection time, water leakage, pipe burst, user complaints and other abnormal information for browsing, monitoring query, display and analysis);
Provide a complete evaluation system and comprehensive analysis methods for enterprise operations, provide strong information support for comprehensive water supply emergency, and facilitate enterprises to grasp the macro-operation situation of water supply enterprises at any time.
According to the current situation and needs of the water company, the overall design follows the SOA architecture, which mainly includes seven parts, including infrastructure, business systems, data resources, data management tools, business services, comprehensive applications, standards and security systems, as shown in the figure below :
- Infrastructure: mainly includes servers, PC clients, smart phones, large monitoring screens, operating systems, database systems, security protection software, middleware, local area networks, VPNs, wireless networks and other basic software and hardware network environments.
- Business system: In addition to the established pipeline network GIS, SCADA, hotline, business charging and other business systems, the inspection and emergency repair system, SMS platform, and engineering management system will also be expanded to realize the daily development of work in various business fields. Requirements for data integration and business collaboration of the operation dispatching data center and the operation dispatching command platform.
- Data resources: re-plan and build an integrated terrain database, pipeline network database, and operation scheduling database; establish various file resource libraries such as documents, pictures, tables, and videos to store unstructured data; integrate and integrate online monitoring databases and businesses in various fields database.
- Data management tools: Provide update and maintenance tools for topographic maps, pipe network maps, data integration and update tools for various business systems, background analysis and summary tools, and dual-machine hot standby data synchronization update tools.
- Business services: adopt resource-oriented standard SOAP and REST services, provide interfaces such as GIS query analysis services, real-time data monitoring services, business data summary statistics services, and comprehensive application analysis services, and uniformly manage and monitor service releases and applications.
- Comprehensive application: the client side of the water supply operation dispatching command platform, the client side of the water supply operation business order platform, and the mobile work order system of water supply operation. The main body adopts Flex rich client technology, JavaScript technology, and Android platform to develop respectively to realize the operation monitoring of the enterprise , real-time monitoring, operational analysis and operational scheduling.
- Based on the national and industry standards and specifications, combined with the actual situation, a set of specification system in line with the operation of the water company is formulated, mainly including data processing specifications, interface specifications, data system usage specifications, server management specifications, etc. to ensure the safe and stable operation of the system.
5.1 Smart Water Operation Data Center
The business support system of the water supply enterprise manages the basic water supply space data, pipe network data and business data respectively. Based on the enterprise intranet and data update mechanism, different thematic data are unified into the comprehensive water supply operation data through the open database interface of each business support system The center realizes the real-time update of the corresponding basic geographic information database, pipeline network GIS database, inspection and maintenance database, pipeline network engineering database, SCADA database, business charging database, customer service database, user reporting database, water quality testing database, etc. , and finally realize the unified integration of multi-source water supply data, and provide a sound data analysis basis for water supply business integration and comprehensive business management.
After completion, the smart water operation data center can not only integrate the special data of various business support systems of water supply enterprises, but also seamlessly obtain various comprehensive business data generated by the analysis of the water supply comprehensive business application platform during operation, so as to realize the whole Business data transfer, collection, co-construction and sharing and dynamic update of water supply enterprises. At the same time, the data center can also exchange and share online map service data and municipal infrastructure data with various fields of the municipal industry (such as drainage, gas, lighting, etc.) through the shared service platform, so as to meet the long-term development needs of digital municipal.
Therefore, based on its rich, complete and comprehensive data information, the smart water operation data center can not only support the development and construction of the comprehensive water supply business application platform, but also provide special business data to various business support systems and other municipal fields, and will The comprehensive business data or municipal infrastructure data generated and acquired by the comprehensive business application platform are published and shared with various business support systems, so as to realize information sharing and business collaboration between thematic business and comprehensive business of water supply, thereby integrating and invigorating the informatization of the entire water supply enterprise management and service.
5.2Smart water sharing service platform
Fully considering the business management needs and service model requirements of water supply enterprises, based on the comprehensive water supply operation data center, the water supply information sharing service platform adopts a service-oriented architecture (SOA) to provide rich data services, functional services, Operation and maintenance management and security management provide abundant service resources for the rapid establishment of a comprehensive water supply business application platform with complete development functions, and also lay the foundation for rapid realization of the information business expansion needs of water supply companies in the future.
(1) Data service: Provide services such as data screening, data extraction, data processing, data integration, data expression, data discovery, data access, data exchange, and data update, and support effective data sharing and exchange between different water supply businesses. Among them, whether it is an integrated business application platform for comprehensive water supply management or a business support system for various departments, data integration, sharing and exchange can be realized through services.
(2) Functional services: provide a wealth of water supply business services, such as query statistics, spatial positioning, map measurement, map services, spatial analysis, printout and other basic functional services, as well as comprehensive monitoring, report summary, emergency command, leakage analysis , Explosion pipe analysis and other professional functional services, providing a rich source of services for building an integrated business application platform and different business support systems, ensuring effective and rapid realization.
(3) Operation and maintenance management: provide log management, service management, operation monitoring, system configuration, business statistics, function customization, metadata management and other functions to support users to better manage and maintain the platform. Log management provides a log writing and management mechanism to automatically generate and save logs; it can also monitor the status of the platform operation process, such as service status monitoring, service access status monitoring, user access status monitoring, login time, access times, etc.; Statistics on service visits, service quality, uploaded data statistics, shared data and other information are used to evaluate service quality and data update requirements.
(4) Security management: Provide user management, authority management, transaction management, database backup and recovery, system disaster recovery and other functions to ensure the safe and stable operation of the platform. Among them, database backup and system disaster recovery can adopt full backup or incremental backup, and regularly check the availability of database backup to provide technical guarantee for system availability.
The water supply information sharing service platform provides rich and open information services and system frameworks, as well as a unified entrance, security mechanism and interface specifications, providing an ideal data environment and The functional environment provides technical support for the integration of heterogeneous systems and prevents the emergence of "information islands" and "application islands". It is an important foundation and strong guarantee for promoting water supply companies to move towards "digital water supply".
5.3 Functions of Smart Water Comprehensive Operation Platform
5.3.1 Water supply macro operation monitoring
5.3.1.1 Water supply operation monitoring
It can simultaneously browse, inquire, display and analyze operational information such as water supply network, water users, water supply volume, poor production and sales, and water quality, as well as abnormal information such as inspection events, water leaks, pipe bursts, and user complaints.
5.3.1.2 Water plant production monitoring
It can not only carry out summary monitoring and statistical analysis on the overall production status of the water plant, but also carry out classification summary statistics and historical change trend analysis on various production indicators. Therefore, while conducting macro-supervision of water plants, specific business analysis can also be realized, which can effectively assist supervisors to conduct all-round supervision of water plants in a point-to-face combination to ensure the normal production and operation of water plants.
The specific functions are as follows:
Summary of water plant production: display the operating status of all water plants in the form of tables and maps, including water flow, turbidity, pH value, residual chlorine, and switch to the process monitoring interface of a certain water plant.
Analysis of historical changes in water supply volume: It is possible to conduct trend analysis on the water supply volume in any period of time in the past, and generate various charts such as line charts and bar graphs to help users intuitively understand the water supply volume of the water plant during this period of time Changes.
Analysis of the historical change of the raw water of the island: It can analyze the trend of the raw water of the island in any period of time in the past, and generate a variety of charts such as line charts and bar charts to help users intuitively understand the changes in the raw water during this period.
Analysis of the historical change of the water level of the clean water tank: trend analysis can be performed on the water level of the clean water tank for any period of time in the past, and various charts such as line graphs and bar graphs can be generated to help users intuitively understand the water level of the clean water tank in the water plant during this period of time Changes.
Historical change analysis of factory water quality: trend analysis can be performed on the factory water quality in any period of time in the past, and various charts such as line charts and bar graphs can be generated to help users intuitively understand the factory water quality changes during this period of time.
Real-time monitoring of water purification process diagrams in water plants: the platform can combine water plant industrial control equipment and manual inspection data to obtain raw water, pre-treatment systems, sedimentation tanks, alum addition systems, chlorine addition systems, front and rear sand filters, contact pools, and carbon filters , recovery tank, clean water tank, pressurization equipment, and the latest or real-time data of factory water, and display the real-time information of each process link on the large monitoring screen in the form of a schematic diagram of the water purification process of the water plant.
Pipe network operation management
5.3.1.3 Pipe network monitoring equipment monitoring
5.3.1.3.1 Water quality data detection
Visualization of water quality information: display the real-time information of water quality indicators of each detection/monitoring point intuitively, vividly and dynamically in various forms such as dynamic labels, charts, and lists.
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Correlation analysis of water quality: Carry out correlation analysis on different water quality indicators that are inherently related, and analyze the changes of other water quality indicators related to each other from the change of one indicator.
Comparative analysis of water quality: comparative analysis of the same water quality index at different times at a certain detection/monitoring point, or the same water quality index at the same time at different detection/monitoring points, to assist supervisors to effectively grasp the water quality changes at each detection/monitoring point.
Contour analysis of online monitoring data: Use water quality isosurfaces and contour maps to analyze and understand the relationship between upstream and downstream monitoring points of water quality in the whole water supply area and the law of water quality changes, predict the trend of water quality changes, and understand the whole area from a macro perspective Water quality status, assisting water supply water quality management decision-making.
5.3.1.3.2 Water pressure flow detection
The water pressure and flow information is displayed in the form of dynamic labels, and can also be displayed in the form of a list. The user can quickly jump to the monitoring point by clicking any record in the list, quickly view the water volume and pressure data, and query the specific Historical curves of pressure and flow monitoring point equipment.
5.3.1.3.3 Secondary water supply monitoring
Based on the data of secondary water supply facilities (such as residential area pump rooms, pools, water tanks, building pipelines, etc.), combined with the secondary water supply data management and Procter & Gamble process, realize the visualization and information management of the basic data and business data of secondary water supply facilities , not only supports viewing the detailed information of secondary water supply facilities, but also supports real-time monitoring and statistical analysis of secondary water supply business information, realizes effective supervision of secondary water supply facilities, and effectively improves safe operation efficiency, water supply quality and service efficiency.
The specific functions are as follows:
Secondary water supply operation status summary: The summary of all secondary water supply operation status information can be displayed on the same interface at the same time, including basic parameters of secondary water supply equipment, real-time operation status, abnormal operation, emergency repair events and other information. According to the location and equipment type, summarize the number of equipment, the number of faulty equipment, the number of inspections, the number of inspections, the arrival rate, the number of failures, the number of self-reports, and the rate of self-reports. You can view the detailed ledger list for each summary item.
Secondary water supply pump room details query: You can query the detailed information of the secondary water supply pump room in the community, including inlet pressure, outlet pressure, equipment operating status, and various information such as sanitation, power supply, equipment damage, and whether there is water leakage.
5.3.1.3.4 Security system monitoring:
Security system summary: based on the same interface, the spatial specific location of all security monitoring probes, equipment attribute basis, and the number of faulty equipment can be displayed at the same time.
You can click on a specific monitoring device to view real-time monitoring video, or select multiple video devices or the same type of monitoring device to switch to the main interface for real-time display as needed.
5.3.1.4 Key event management
5.3.1.4.1 Water Leakage Incident Management
It can visualize the water leakage incidents reported by patrol inspection, leak detection or the public as icons. Users can quickly view the corresponding discovery time, location, cause, water leakage and pipe network attribute information by clicking on any water leakage point.
5.3.1.4.2 Management of water outage events
Summary of key water outage events: It can display the daily/monthly/annual water outage events and processing status of the pipe network in two forms: map (flag) and table.
Event details and process query: For each water cutoff event, you can query its detailed basic information and processing process, such as water cutoff area, start and end time of water cutoff, reason for water cutoff, impact on users, notification of water cutoff, etc.
5.3.1.4.3 User complaint management
It can manage the complaint events of water users such as abnormal water pressure, peculiar smell, yellow water, etc. in a list, and at the same time, it can display the event with vivid icons based on the electronic map. Click any icon to view detailed complaint information.
5.3.1.5 Company information dynamic version
Key information reminder and query: display the real-time dynamics of the company by scrolling and playing with the page. Each department can publish business information, meeting information, and major events in this section, and can also submit them to the water supply service dispatching (command) center for unified management and release . In addition, users can also query the key dynamic information and historical dynamics of various departments in this section.
Release of key information: The system provides an area that supports the release of company key information and new developments in the form of text scrolling, and users can view more comprehensive dynamics and historical developments. Different departments can release information in different areas by partition or color.
5.3.2 Water supply dispatching command
5.3.2.1 Water plant/pipe network operation monitoring
It can conduct real-time monitoring, detailed query, statistical analysis, and accident alarm for the production of water plants and the operation of the water supply network. At the same time, it can conduct trend change analysis based on its historical operating data to ensure that the water supply system is running normally before entering the household.
The specific functions are as follows:
Table monitoring of water production and supply: Display water supply parameters such as water level, turbidity, and residual chlorine concentration of each clear water tank in the form of a table to realize real-time monitoring of water production and supply.
Monitoring alarm and alarm information query: When the water supply parameters exceed the warning value, the abnormal color alarm will be displayed in time. You can also filter and query relevant alarm information based on conditions such as alarm time and event type.
Query and analysis of flow, pressure, and water quality historical curves: you can query the historical record information of parameters such as water supply flow, pressure, and water quality, and can also generate curves based on historical records within a period of time to assist users in intuitively querying and analyzing the historical operating status of the pipe network .
5.3.2.2 Water supply production transmission and distribution scheduling
Not only can real-time monitoring be carried out on the dispatching and dispatching of water volume, but also the detailed dispatching and dispatching parameter information (such as dispatching and dispatching area, dispatching volume, dispatching route, etc.) can be entered and queried. Inquiry, statistics, analysis, and forecasting, so as to realize the all-round supervision of water supply production and water resource allocation, and effectively support scientific and reasonable water supply transmission and distribution scheduling.
The specific functions are as follows:
Water supply scheduling and monitoring: Not only can real-time display of the water production line and dispatchable volume of each water plant based on the electronic map; it can also guide regional water supply deployment according to the actual situation or the regional water supply plan, and generate a dispatching circuit diagram based on the electronic map.
Prediction of water level changes in the clean water tank: According to the current water production flow (raw water volume), current factory water flow, and correction coefficient (calculated based on historical data), it is judged whether the water level of the clean water tank is rising, stable, or falling, and marked with arrow symbols of different colors , while forecasting changes in the next few hours.
Input and query of scheduling plan: can input and query detailed information of regional water supply scheduling events.
5.3.2.3 Water supply forecast
According to historical data, the raw water demand, water supply of water plants, and regional water supply at a certain point in the future can be predicted. The management personnel of water supply enterprises can compare and analyze the predicted value with real-time water supply monitoring data, and make reasonable water supply requirements accordingly. Deployment decision-making, so as to ensure that the future water supply demand of the enterprise is met, and the normal and orderly operation of the water supply system is guaranteed.
The specific functions are as follows:
Predicted water supply data query shows: not only can predict the future water supply volume and regional water supply volume based on historical water supply volume information, and provide a data basis for water supply scheduling; but also can query the predicted water supply volume information at any point in time.
Prediction of raw water demand and time guarantee: According to the historical demand information of raw water, the amount of raw water needed in the future can be predicted.
5.3.2.4 Emergency command
1. Reporting of emergency events: The monitoring personnel of the dispatching center found that the water pressure of the water supply pipe network dropped suddenly, users complained about water leakage on the road surface, and the personnel who picked up the leak went to the hospital.
Report (pipe burst above DN100), as well as raw water pipe network burst and other events, should be immediately reported to the dispatching center personnel;
2. Emergency dispatch: enter the emergency dispatch module and adjust the emergency plan;
At the same time, the dispatcher can view the following information:
(a) Display the monitoring information of the pipe network: display the water pressure, water volume and water quality of the regional pipe network;
(b) Display the monitoring information of the water plant: display the basic information of the water plant, water quality, water pressure, water volume, pool water level and other information;
(c) Display vehicle monitoring information: display the location information of emergency vehicles, and deploy vehicles to rush to the scene;
(d) Display field personnel information: Combined with GIS to display personnel location information, deploy personnel to rush to the scene.
5.3.2.5 Scheduling log panel
The platform provides a scheduling log panel, which supports water supply dispatchers to enter relevant information of the water supply dispatching process according to the time node, record and archive.
5.3.2.6 Internal Work Order Scheduling Command
It not only supports the automatic transfer and distribution of water supply production scheduling work orders in all relevant departments, but also supports the entry, query, and review of detailed work order information by relevant departments, completely changing the traditional manual order dispatching mode, and greatly improving the water supply dispatching level of enterprises and service efficiency.
The specific functions are as follows:
Internal work order scheduling dispatch: internal operation scheduling involves water plants, line inspection, maintenance, customer service, and other departments. The platform can realize the automatic dispatching and receiving of work orders among various departments, avoid manual dispatching, and effectively improve the internal dispatching efficiency of water supply.
Internal work order review and closure: For the completed water supply dispatch work order, the management personnel can review and close the work order according to the work order description, photos uploaded by the feedback, and the return visit record of the respondent.
Query of completed work orders: For work orders that have been closed, you can query their detailed work order basic information, processing record information, etc.
5.3.3 Pipe network management operation summary
5.3.3.1 Summary monitoring of pipeline network engineering
Not only can the visual management and monitoring of the pipeline network project be based on the electronic map, but also support the summary monitoring and detailed query of project details, such as project progress and construction logs, etc., to assist managers in the management of the pipeline network project from the macro and micro levels. Effective supervision to promote the effective development and operation of the project.
The specific functions are as follows:
Summary monitoring of pipeline network engineering projects: not only can summarize and display all pipeline network engineering projects in the company in the form of a list or map thematic map, but also highlight projects that have not been started over the time limit, so as to achieve simultaneous monitoring of projects Purpose. Among them, for each engineering project, you can click to query its detailed information, including project number, project name, person in charge, approval information, approval status, current stage, stay time, settlement status, construction unit, etc.
Summary and monitoring of pipeline network project progress: the progress of all pipeline network projects can be summarized and displayed in a list, and overdue projects can also be highlighted to achieve alarm purposes. Among them, for each engineering project, you can click to query its detailed information, including project number, project name, person in charge, approval information, approval status, current stage, stay time, settlement status, construction unit, etc.
Pipe network project details: In the project list, you can click to view the detailed information of a certain project, including the project stage, project progress, advance payment, progress payment, and project attachment materials (such as approval project requirements, major repairs or completion requirements for new projects) information, progress payment requirements information), etc.
Project process progress query: You can view the detailed progress of each project, such as planning, project approval, construction, completion, completion and other stages.
Construction log query: In the project list, you can view the construction log. Each log contains information such as log recording time, log text, and on-site photos.
5.3.3.2 Summary monitoring of pipe network emergency repair
It can not only visually manage and monitor the emergency repair events of the pipeline network based on the electronic map, but also supports the summary monitoring of event details, process details query, and personnel track monitoring, etc., to assist managers to accurately grasp the specific situation of emergency repair events and promote the effective repair of emergency events. development and operation.
The specific functions are as follows:
Summary monitoring of emergency repair events (including maps): In the form of maps and tables, the location, occurrence time, caliber, pipe material, reason, etc. Whether it has been repaired, the start time of the repair, the completion time of the repair, etc., and the untimely repair event can be highlighted.
Location and track monitoring of emergency repair personnel: display the real-time location and name of all emergency repair personnel on the map, and you can click to view their basic information such as contact information; for abnormal situations such as the shutdown of the emergency repair personnel's mobile phone, the system will automatically mark the personnel with an abnormal color. In addition, the historical work track of one or more emergency repair personnel can also be queried according to the name of the emergency repair personnel and the specified time period.
Query and monitor the pipeline network emergency repair process: For completed or unfinished pipeline network emergency repair events, the emergency repair personnel will complete each stage (the emergency repair process is divided into emergency repair dispatch, on-site inspection, emergency repair processing, restoration of water supply, event closure, etc. Different stages ) to report the completion of the task. On this basis, managers can view the latest handling of each pipeline network emergency repair event, as well as detailed emergency repair information at each stage.
5.3.3.3 Summary monitoring of pipe network inspection and maintenance
It can not only visually manage and monitor the inspection and maintenance events of the pipeline network based on the electronic map, but also supports the summary monitoring of event details, detailed query and personnel track monitoring, etc., to assist managers to accurately grasp the specific situation of the incident and promote the inspection of the pipeline network. Effective development and operation of inspection and maintenance work.
The specific functions are as follows:
Location and track monitoring of inspectors: display the real-time locations and names of all pipe network inspection and maintenance personnel (such as inspectors, meter readers, and weekly inspectors) on the map, and you can click to view their contact information and other basic information; for In the case of abnormal situations such as the mobile phone shutdown of the inspection and maintenance personnel, the system will automatically mark the personnel with an abnormal color. In addition, the historical work track of one or more personnel can be queried according to the name of the inspection and maintenance personnel and the specified time period.
Summary of inspection plan task completion: the inspection and maintenance task completion rate of the inspection and maintenance personnel can be summarized and counted according to the length of the pipeline in the area of responsibility of the inspection and maintenance personnel. According to the tasks of inspection and maintenance personnel who have been inspected and inspected in place in the month and year, the in-place rate can be calculated.
Inspection event query display: It can filter out the pipe network inspection events that meet the conditions according to time, type and other conditions, and summarize and display them in the form of a list. And you can click to query the detailed information of any inspection record, such as inspection personnel, inspection lines, inspection cycle, work track, etc.
5.3.3.4 Maintenance and monitoring of secondary water supply equipment
Not only can the maintenance work of secondary water supply equipment be visually managed and monitored based on the electronic map, but also detailed secondary water supply equipment status information, inspection and maintenance plan and maintenance process details can be viewed to assist managers to accurately grasp the inspection and maintenance work To promote the effective development and operation of the work.
The specific functions are as follows:
Summary monitoring of secondary water supply equipment status: It can display the real-time operation status, real-time pressure, flow and other data of secondary water supply equipment based on the electronic map, and realize the summary monitoring of secondary water supply equipment. When the equipment fails (such as not running) or the pressure (pressure ultra-low limit, pressure ultra-high limit) monitoring is abnormal, the system can automatically alarm and prompt.
Summary of inspection and maintenance plan task completion: According to the specified time period, the planned task completion rate and arrival rate of inspection and maintenance personnel can be calculated.
Summary query of equipment failure events: It can filter out the secondary water supply equipment failure events that meet the conditions according to time, type and other conditions, and summarize and display them in the form of a list. And you can click to view the detailed fault information of any event record, such as the cause of the fault, pictures reported on site, processing time, etc.
Query monitoring of equipment maintenance process: For completed or unfinished secondary water supply equipment maintenance events, maintenance personnel will complete each stage (maintenance process is divided into dispatch dispatch, supervisor dispatch, on-site inspection, on-site emergency repair, application for closure, Report the task completion status when reviewing sales orders and other different stages). On this basis, managers can view the latest handling of each event and detailed maintenance information at each stage.
5.3.3.5 Summary monitoring of automatic instrument inspection and maintenance
It can not only visually manage and monitor the maintenance work of automated instrumentation equipment based on the electronic map, but also view detailed equipment status information, inspection and maintenance plans, and details of the maintenance process, etc., to assist managers to accurately grasp the specific situation of inspection and maintenance work. Promote the effective development and operation of work.
The specific functions are as follows:
Summary monitoring of automation instrumentation equipment status: It can display the real-time operation status and data of automation instrumentation equipment based on the electronic map, and realize the summary monitoring of automation instrumentation equipment. When there is an instrument failure (not running), wrong (zero/negative value) data, and abnormal real-time monitoring data, the system can automatically alarm and prompt.
Summary of inspection and maintenance plan task completion: According to the specified time period, the planned task completion rate and arrival rate of inspection and maintenance personnel can be calculated.
Summary query of automation instrument failure events: It can filter out the failure events of automation instrument equipment that meet the conditions according to time, type and other conditions, and summarize and display them in the form of a list. And you can click to view the detailed fault information of any event record, such as the cause of the fault, pictures reported on site, processing time, etc.
Query monitoring of automated instrument maintenance process: For completed or unfinished automated instrument equipment maintenance events, maintenance personnel will complete each stage (maintenance process is divided into problem reporting, dispatch dispatch, maintenance dispatch, on-site inspection and maintenance, result feedback , review sales order, result return visit and other different stages) to report the completion of the task. On this basis, managers can view the latest handling of each event and detailed maintenance information at each stage.
5.3.3.6 Measuring equipment inspection, calibration summary monitoring
It can not only visually manage and monitor the inspection and calibration work of metering equipment based on the electronic map, but also view detailed equipment status information, inspection and calibration plans, and maintenance process details, etc., to assist managers to accurately grasp the inspection and calibration work. The specific situation of the inspection work, and promote the effective development and operation of the work.
The specific functions are as follows:
Summary monitoring of metering equipment status: It can display the real-time status of metering equipment such as pressure gauges, area flow meters, electronic scales, and electric hoists based on electronic maps, such as whether they are in good condition, whether they are calibrated, whether they are in use, etc., and realize the summary monitoring of metering equipment . When the equipment breaks down (not running) or data detection error, the system can automatically alarm and prompt.
Summary of inspection and verification plan task completion: According to the specified time period, the statistics of the completion rate and arrival rate of the inspection personnel's equipment inspection plan tasks can be calculated. At the same time, it can count the completion rate of the equipment verification plan (divided into planned verification and temporary verification) according to the specified time period.
Summary query of metering equipment failure events: It can filter out metering equipment failure events that meet the conditions according to time, type and other conditions, and summarize and display them in the form of a list. And you can click to view the detailed fault information of any event record, such as the cause of the fault, pictures reported on site, processing time, etc.
Measuring equipment maintenance process query monitoring: For completed or unfinished measuring equipment maintenance events, the maintenance personnel will complete each stage (maintenance process is divided into problem reporting, scheduling dispatch, verification dispatch, on-site inspection, result feedback, Report the completion of the task at different stages such as verification processing, verification result feedback, audit sales order, result return visit, etc.). On this basis, managers can view the latest handling of each event and detailed maintenance information at each stage.
5.3.3.7 Pipe network material security monitoring
It can conduct data management and summary monitoring on the inventory of water supply pipe network materials, reporting incidents and event processing process, and assist managers to accurately grasp the specific situation of materials, so as to make reasonable allocation decisions in time and ensure the amount of materials.
The specific functions are as follows:
Summary monitoring of pipeline network material inventory: It can be based on material types (pipelines, valves (above DN100), valves (above DN100), water meters, pipe fittings, manhole covers, emergency repairs, fire hydrants, and non-negative pressure equipment , water plant process materials, etc.), conduct statistical analysis on the total inventory of various materials, and display them in a list form, so as to realize the summary monitoring of the inventory of pipe network materials.
Summary and monitoring of material reporting incidents: It is possible to summarize and monitor the reporting incidents of various types of materials in the form of a list.
Inquiry about the handling process of material reporting incidents: For completed or unfinished material reporting incidents, the handlers will report the incident handling status when completing each stage. On this basis, managers can view the latest processing status of each event, as well as detailed processing information at each stage.
5.3.4 Marketing Management Monitoring
5.3.4.1 Summary of Marketing Indicators
It can summarize and display various marketing indicators of the whole company, assist managers to understand the overall operation of the company from a macro level, and assist in making scientific management decisions.
The specific functions are as follows:
Summary of overall marketing indicators: In different sections of the same system interface, it summarizes and displays various marketing indicators of the whole company, such as details of declaration and installation, meter reading, weekly inspection, revenue, leak detection, GIS, pipe network engineering, committed services, etc. Index information, and overall supervision of the company's overall marketing situation.
Summary of production-sales ratio: monthly/annual statistics of water consumption and sales volume in the service area and calculation of production-sales ratio. Water consumption refers to the water volume recorded by the meter in the service area, including municipal water, self-use water for projects, and water lost in accidents.
5.3.4.2 Summary of water supply metering
Not only can the total amount of water supply and leakage rate of each region of the company be summarized, analyzed and displayed, but also the water supply of the whole company can be classified, summarized and displayed according to the water consumption structure, which is convenient for managers to allocate water.
The specific functions are as follows:
Summary of regional water supply: It can calculate the total water supply of each region in any period of time, and can display it in different regions on the map, assisting managers to accurately understand the water use situation in each region, and facilitate water allocation.
Analysis of water consumption structure: It is possible to conduct classification and summary statistics on the water consumption of the whole company within a certain period of time according to the nature of water use (residential water, administrative water, industrial water, business service water, special water) and user industries, to assist managers in understanding water consumption. The structure and water use conditions are convenient for water resource allocation.
Partition leakage rate: According to the historical leakage records of water leakage points in different regions, the total amount of leakage in each region can be statistically analyzed, and then combined with the total water supply of each region in the same period of time, the water supply leakage in each region can be calculated and analyzed rate, and realize visualization in the form of histogram and table.
5.3.4.3 Summary monitoring of meter reading
It can realize comprehensive management and summary monitoring of the water meter reading business, including not only the summary statistics of indicators such as meter reading plan tasks, water volume, and water users, but also the supervision and analysis of these indicators, such as the completion rate of meter reading tasks, copying results, etc. rate, accuracy rate, reading trend analysis of water volume, location monitoring of meter readers, statistical analysis of water users, etc., to assist management personnel to effectively grasp the water consumption of water users, facilitate the allocation of water volume and meter readers, and realize the optimal allocation of resources.
The specific functions are as follows:
Meter reading plan task completion summary: It can conduct statistical analysis on the completion rate, copy rate, and accuracy rate of meter reading plan tasks within the day/month/specified time period, and use it to make reasonable job evaluations for meter readers.
Summary of copying and seeing water volume: The so-called copying and seeing water volume refers to the readings of water meters of water users copied by meter readers within the specified date. The system can not only conduct summary statistics on the copied water volume of multiple water meters at the same time point, but also conduct historical trend analysis on the copied water volume of one or more water meters at different time points to assist in the rational allocation of water resources.
Meter reader position and track monitoring: You can observe the current (within 5 minutes) location of each meter reader on the map, and check their current/month/historical action track, so as to judge whether the meter reader has missed reading areas .
Summary after meter reading: It is possible to conduct summary statistics and analysis on the water user information rechecked by water meter auditors on site, and realize visualization with various charts.
5.3.4.4 Charge summary monitoring
It can count the water fee collection situation of each meter reader within a specified time period, including receivable, received, arrears, etc., and can view the details of each charging event, so that it can not only assist managers to understand the company's water bills In addition, it can conduct statistical analysis on the completion of the work of each meter reader, which is convenient for job evaluation.
The specific functions are as follows:
Real-time summary of recovery rate progress: For each meter reader's water fee recovery situation, the number of users who have received and received water fees can be counted on a monthly basis. In addition, it is possible to analyze the change trend of the historical water fee recovery rate of each meter reader, so as to assist in understanding the completion of the meter reading work of the meter reader.
Summary of arrears of water and water cut-off events: the total number of arrears of water and water cut-off events can be calculated according to the month/specified time period, and these events can be visualized in the form of a list. Click on each record to view the corresponding arrears Details of water outage incidents.
5.3.4.5 Weekly inspection business summary monitoring
It can summarize and monitor the weekly inspection business of the whole company, including weekly water meter inspection, non-weekly inspection meter replacement and water meter calibration, etc., and can also view the details of each water meter to help managers master the management and use of water meters in the company.
The specific functions are as follows:
Summary of the completion of the weekly water meter inspection plan task: the completion amount of the water meter weekly inspection plan task within the specified time period can be summarized and counted; at the same time, the task completion rate can be calculated according to the total amount of the weekly inspection plan task during this period, and the results can be displayed in a histogram and table form for visualization.
Summary of non-weekly inspection and replacement tasks: the total number of non-weekly inspection and replacement tasks completed within a specified time period can be summarized and counted, and these tasks can be visualized in the form of a list. Click on each record to view the corresponding non-weekly inspection and replacement tasks Details.
Summary of user water meter verification tasks: The total number of user water meter verification tasks completed within a specified time period can be summarized and counted, and these tasks can be visualized in a list form. Click on each record to view the detailed information of the corresponding water meter verification tasks.
5.3.4.6 Summary and monitoring of loading and unloading business
It can realize efficient information management and summary monitoring of the water meter application business, not only can realize the summary display of the application business, but also can view the detailed basic information and application process information of each application business, and assist the management personnel to understand in an all-round way Each reporting event can also provide data support for water meter weekly inspection, meter reading, charging and other services.
The specific functions are as follows:
Summary of reporting business events: The total number of water meter reporting events completed within a specified time period can be summarized and counted, and these events can be visualized in a list form. Click on each record to view the detailed information of the corresponding reporting business event.
Inquiry and monitoring of installation business event process: For each water meter installation business, detailed information at different stages can be queried, such as submission of materials, installation registration, on-site survey and budget, contract signing and prepayment, entry construction, completion notification Personnel, materials, construction and other relevant information at various stages such as water.
5.3.5 Commitment service summary monitoring
5.3.5.1 Service work order summary monitoring
It can visually monitor service work orders in various ways such as maps and charts, and also provides statistical analysis of the number of work orders, assisting managers to understand the overall operation of service work orders from a macro level, and can effectively guide the improvement of service levels and quality.
The specific functions are as follows:
Service work order summary monitoring: display the service work orders committed on the current day/month/year/specified time period in the form of maps and tables, and display them in a list form.
Service work order map distribution analysis and display: Based on the electronic map, the spatial distribution of service work orders can be visually displayed. At the same time, service work order events with close geographical locations can be merged into circles of different sizes. The number in the center of the circle indicates the number of service events. Users perform statistical analysis on service tickets.
5.3.5.2 Service work order scheduling and supervision
It can carry out visual supervision on the implementation process and personnel of service work orders, including work order assignment, personnel track monitoring, work order processing process query, etc., to assist managers to fully understand the detailed information of work orders, and to supervise the efficient processing of service work orders At the same time, reasonable allocation of service resources (including personnel, materials, etc.) can be realized.
The specific functions are as follows:
Scheduling and dispatching of service work orders: management personnel can according to the type of service work order (such as pipelines, valves, fire hydrants, water meter wells (boxes), water meters, water charges, water pressure, water quality, secondary water supply, service attitude, and others), and assign tasks to different business departments (such as water plants, production technology and quality departments, sales offices, marketing departments, investment and construction departments, water supply security departments, security departments, etc.).
Service personnel location and trajectory monitoring: You can observe the current location of each service personnel on the map, and view their action trajectory of the day/month/history, so as to judge whether the service personnel are working effectively.
Query monitoring of service ticket processing process: You can view detailed information of each service ticket event in different processing stages, such as event classification, initiation time, arrival time, processing method, processing time, processing result, whether it is Vino, the reason for Vino, Whether the user is satisfied (hotline return visit), reasons for dissatisfaction, on-site photos (if any).
5.3.5.3 Summary Analysis of Service Work Orders
It can not only classify and summarize service orders by event type, but also classify and summarize analysis by service quality of work orders. Managers can understand the service level of service personnel based on this, so as to effectively supervise the work of service personnel. Effective measures can be taken in a targeted manner in order to improve service quality.
The specific functions are as follows:
Service work order classification and summary: The service events promised on the current day/month/year/specified time period are displayed in the form of maps and tables. Users can classify and count the total number of service orders of each type according to the type of event. Event types include pipelines, valves, fire hydrants, water meter wells (boxes), water meters, water charges, water pressure, water quality, secondary water supply, service attitude, and others.
Violation list: count all violation service work order events by month/year/specified time period, and display them in a list form.
Dissatisfaction list: According to the monthly/annual/specified time period, the service ticket events that users are not satisfied with are counted and displayed in a list form, and relevant information such as the reason for dissatisfaction is attached.
Satisfaction analysis: Statistics of user satisfaction of all service ticket events by month/year/specified time period, and display in list form.
5.3.5.4 Promised service vehicle monitoring
The real-time location of all promised service vehicles can be displayed on the map, the business office and license plate number are displayed in a marked way, and the detailed information of the personnel on the vehicle can also be clicked.
5.3.6 Analysis of water supply operation
5.3.6.1 Hydraulic pressure analysis
Whether the water pressure of the water supply network is normal and whether it is kept within a safe range directly affects the safety and quality of water supply. If it is too high, there will be a risk of pipe explosion, and if it is too low, it will affect the normal water use in the city. For this reason, the system interfaces with the dispatching system through an integrated interface, and displays the water pressure data in the dispatching system in the system in real time and analyzes them. When the water pressure in a certain place in the pipe network is higher or lower than the threshold, The system will flash an alarm prompt for the reference of decision makers.
5.3.6.2 Water volume analysis
In daily work, water supply companies need to accurately understand the water consumption information in various areas of the city, and grasp the water consumption situation at a macro level, so as to make scientific deployments in water supply distribution. To this end, the system connects with the business charging system through the integrated interface, formulates the corresponding relationship between the water meter in the GIS system and the business user records in the business system, obtains the business water volume, realizes the query of the water volume of the water meter, and generates the water volume curve.
5.3.6.3 Display of hydraulic calculation results
Export the GIS data into the format required by the hydraulic calculation software according to certain standards. The hydraulic modeling software reads the intermediate format of the GIS data and performs planning analysis with the real-time monitoring data to obtain the results. The results read and analyzed by the GIS system are directly displayed on the map. In this way, the spatial display effect of hydraulic calculation results can be realized.
5.3.6.4 Regional water use analysis
It can count the total number of users, total water supply, total meter reading, loss, loss rate and other special information of each area in any period of time, and accurately understand the users, water consumption, loss, etc. of each area, which is convenient for water consumption. deployment.
5.3.6.5 Trend Analysis of User Complaints
Combined with the complaint records of water users in different regions within the jurisdiction, regional analysis of the complaints of water users can be performed, and at the same time, you can click to query the complaint records of water users in the area.
5.3.6.6 Pipe network leakage analysis
According to the historical records of each water leakage point in the jurisdiction, the area with high water leakage and the cause of water leakage can be analyzed to form a corresponding report.
5.3.6.7 Pipe network risk assessment
Combined with the static parameters of the water supply network, dynamic operation and maintenance data, GIS spatial analysis and mathematical statistics methods can be used to conduct iterative analysis to obtain the weight and spatial distribution of various factors, and then use the established risk assessment model to analyze the risk of the pipeline network factors, build a discrimination matrix, calculate the risk value, and use GIS to realize the visualization of the risk level, identify and evaluate the operation risk of the water supply pipeline, and formulate corresponding risk control countermeasures, which are used to guide the improvement of unfavorable influencing factors, so that the entire pipeline network The risk level of the system is controlled within a reasonable and acceptable range to reduce accidents and ensure the safe operation of the system.
5.3.6.7 Asset value evaluation
The user sets the unit price of equipment through the system, and then counts the number of equipment through GIS data, thereby calculating the total quantity and total value of a single equipment. After summarizing the value of a single equipment, the asset value of all pipeline resources can be obtained.
5.3.6.8 Comprehensive business analysis
Users can analyze and process multiple water supply services at the same time by dragging and dropping, so that users can simultaneously obtain the analysis results of multiple water supply services in different windows on the same interface, realize comprehensive analysis and management of water supply services, and improve the comprehensiveness of water supply enterprises. management efficiency.
5.3.7 Comprehensive business report
5.3.7.1 Water use report
All users in the whole region can be counted on a monthly and annual basis.
5.3.7.2 User Complaints
Statistics of annual and monthly user complaint information, type and quantity according to different areas in charge.
5.3.7.3 Pipe network maintenance
Different types of statistics: can make statistics on task work orders according to the types of reported events (such as pipeline leakage, missing manhole covers, fire hydrant crashes, buried valve wells, small leaks, etc.), and assist managers to understand the proportion of different types of events Compare the situation, understand the occurrence rate of major maintenance events, and facilitate command and decision-making.
Statistics of different reasons: It is possible to analyze the causes of water leakage in the pipe network according to the diameter, material, and damage reasons (pipe network aging, road surface occupation, product quality), which is convenient for the leadership to make macro decisions.
Statistics from different sources: Statistical analysis of maintenance work orders can be performed according to task sources (such as hotline, telephone, Email, SMS, inspection report), and assist leaders to understand the main sources of work orders for better arrangement and deployment. For example, when most of the work orders are reported by the public through hotlines, telephone calls, emails, text messages, etc., it means that there are problems with the inspection efforts and quality of the water supply companies, and improvements and enhancements are needed in this area.
5.3.7.4 Water quality report
The index change curves of different water quality monitoring points are calculated on a yearly and monthly basis.
Statistics of project quantity, project stage time, completion status, etc. by year and month.
5.3.7.5 Flow report
The water supply flow of the flow detection point is counted by year and month, and the total value of the flow of the detection point is formed by summarizing.
5.3.7.6 Burst maintenance report
According to the pipe burst information, the number of pipe bursts in the area, pipe material, number of pipe bursts, pipe diameter and other related information are counted according to the year and month.
5.3.7.7 Personnel inspection report
According to the annual and monthly statistics of the total inspection time of personnel, the length of inspection routes and other relevant information.
The smart water service platform is not a castle in the sky. For the rich water supply business supporting subsystems that have been established, the rich data resources of the original business systems can be used to realize comprehensive business management and analysis. For those with insufficient business functions in the original system, it can Build a subsystem while building a smart water platform or build and develop this function on an integrated dispatching operation platform.
The smart water service platform can effectively integrate and share all business support systems of water supply enterprises, realize comprehensive business management, and promote business collaborative office. The degree of informatization construction of water supply enterprises is different, and the construction of business support systems is also diverse, mainly including but not limited to the following:
6.1 Water supply network GIS system (built)
The water supply network GIS system is based on the basic topographic map of the city, takes the water supply network data as the core, closely combines the management needs of the water supply network, and adopts the combination of C/S, B/S and M/S to provide water supply enterprises with Automatic collection, management, update, analysis and application of water supply network data to ensure the normal operation of the water supply network provides a set of scientific and effective information management tools.
C/S: the water supply network GIS desktop application. For the professional managers of water supply enterprises, it provides professional and powerful data entry, data management, data analysis, data maintenance, system maintenance and other functions to ensure the integrity and correctness of data, and lay a data foundation for the realization of information management of water supply business.
Data database construction: Supports automatic storage, network construction and update of water supply network data in various formats such as Access, Excel, CAD, GPS measurement, etc., and can check the integrity, correctness and consistency of the data at the same time.
Data update: Provide a complete set of tools for data entry, editing, selection, dynamic capture, etc., to support accurate and rapid update of water supply network data; at the same time, it supports copying and pasting of water supply network space and attribute data to achieve data convenience renew.
3D observation: support the 3D display of the water supply network, support the generation of horizontal and vertical section diagrams of the water supply network, and assist users to accurately understand the distribution and direction of the water supply network.
Professional analysis: For emergency repairs and repairs of the pipeline network, it provides functions such as valve closing search, fire hydrant search, and warning whistle, and provides professional analysis tools for quickly dealing with pipe network bursts and preventing pipe network aging, effectively reducing the incidence of accidents , to reduce the adverse effects of accidents; at the same time, it can dynamically display the direction of water flow in the pipe network, and assist the personnel of the water supply company to accurately grasp the operation status of the pipe network.
B/S: It is the water supply network information release system. Based on the MapGIS IGSS shared service platform, using Flex technology to integrate a large number of water supply network business functions, users in various departments of water supply enterprises (such as pipe network offices, sales, dispatching, emergency repairs, etc.) can browse, query, and analyze simply and quickly by browsing the webpage Water supply pipe network data, realize the sharing of pipe network information, reduce the complexity of system use, and improve user work efficiency.
Seamless access to online maps: Through seamless access to online maps, it can be used as an effective supplement for basic topographic map data that is old and missing.
Rich and diverse data visualization: use pie charts, histograms, line graphs, lists, dynamic labels, etc. to display the data of the water supply network in a variety of ways, which is convenient for staff to compare and analyze information, and effectively grasp the operation of the water supply network .
Powerful system integration: Through the rich system integration interface of the MapGIS IGSS shared service platform, effective integration with water supply dispatching, water quality management, business, hotline and other systems can be realized, and the staff can more intuitively and accurately integrate the spatial distribution of the water supply network with the business Combining information to fully grasp the operation status of the pipeline network.
M/S: Guanwangbao for short. Developed based on the MapGIS Mobile 9 mobile GIS development platform, it is a mobile office system with data browsing, query, statistics, positioning and other functions for data collection and maintenance personnel of water supply enterprises, and supports field personnel to conduct data management and maintenance in a timely and rapid manner. Resolve emergencies within the company and improve work efficiency.
6.2 Loading management system
Based on the installation management process of water supply enterprises, establish a management system covering installation projects, new pipe network construction, reconstruction and expansion projects, comprehensively manage project information and assist decision-making, and support online project browsing, equipment management, and report summary , asset liquidation, etc., to achieve office automation and modernization.
The filing (project) management system divides projects into filing projects and non-packaging projects according to different business attributes, and uses the workflow engine to customize the project implementation workflow to realize the custom process sending of file information and engineering data at each stage, Regression and flow, but also can realize the output of engineering information (such as design unit, time, personnel, etc.) in a variety of ways.
Information management: Based on GIS urban topographic map and pipe network topographic map, combined with pipe network equipment information to establish project management files, realize tabular query and management of project information, integrated management of project progress, equipment management and project data.
6.3 Water supply network inspection work order system
The water supply network inspection and maintenance system consists of a monitoring terminal (B/S) and a handheld terminal (M/S), which combines internal and external management to realize scientific, standardized and intelligent management of inspection work. The hand-held terminals developed based on embedded technology and installed on mobile terminals such as smartphones and PDAs are used for water supply company inspectors (vehicles) to conduct daily inspections of pipe networks, attribute viewing, location reporting, event reporting, task query and communication on site. Receive, data synchronization and other services; and the supervisors of water supply companies use the monitoring terminal to supervise the inspection of the pipe network, formulate and issue various inspection plans, and realize real-time monitoring, management, scheduling, command and evaluation of inspection work.
The tasks of the maintenance system mainly come from the pipe network events reported by the "Three-Line" system and the inspection system, and realize information management, real-time monitoring, work order acceptance and assignment, and work order completion evaluation of maintenance tasks.
(1) Monitoring terminal
Inspection and maintenance monitoring terminal (i.e. desktop inspection system (B/S)), which can receive information reported by inspection personnel, hotlines, and external power in real time, and issue inspection and maintenance tasks to on-site inspection personnel (vehicles) to realize inspection Comprehensive supervision and scheduling of maintenance business.
Inspection plan: The supervisory personnel of the water supply management station can formulate and generate a corresponding inspection plan based on comprehensive consideration of the area, type, category, and emergency level of the event.
Task assignment: The daily inspection task list can be automatically generated according to the specified rules, and the tasks can be assigned automatically. For emergencies, inspection tasks can also be assigned directly to designated inspectors (vehicles) by calling or sending text messages.
Personnel positioning: According to the inspection terminal held by the inspection personnel (vehicles), the specific location of the inspection personnel (vehicles) can be located in real time, so that it is easy to grasp the location of personnel for reasonable task assignment, and ensure the quality and efficiency of inspection work.
Trajectory playback: It can replay the inspection trajectory of the inspection personnel (vehicles) in the historical working time, and know whether the inspection task is completed within the specified time, and provide a strong reference for personnel work assessment.
Work assessment: According to the completion of historical inspection tasks of inspectors (vehicles), analyze the arrival rate, completion rate, leak detection rate, and feedback rate to realize effective assessment and evaluation of the work of inspectors (vehicles).
Event acceptance: Events reported through hotline, telephone, email, inspection and other methods are displayed in real time on the B/S terminal of the maintenance system.
Work order assignment: For the generated maintenance work orders, managers can assign work orders to corresponding departments according to task types.
Work order monitoring: Field maintenance personnel can report back the work order execution progress in real time through the M/S terminal, and supervisors can use the B/S terminal to monitor the execution progress in real time and make timely and scientific management decisions.
Information query: By locating the project site, real-time query of the corresponding pipe network equipment information is provided to provide a basis for the formulation of dispatch tasks.
Work order statistics: make statistics based on the type, source, area, maintenance department, maintenance personnel, etc. of the work order.
Work order assessment: scientific evaluation and assessment can be carried out on the on-site on-site rate and maintenance on-time rate of maintenance personnel.
(2) handheld terminal
Patrol (M/S) is a handheld software installed on mobile devices such as smartphones (Android system), PDA, etc., and supports the mobile office of field patrol personnel (vehicles).
Maintenance work order: inspectors (vehicles) can query the work order in real time on site and respond in a timely manner.
Task work order reception: inspection personnel (vehicles) can receive dispatch orders on site and go to the site in time, greatly improving work efficiency.
Planned tasks: According to the received planned tasks, inspectors (vehicles) will carry out line inspection work according to the planned path.
Pipe network attribute query: You can query relevant information such as pipe network attributes on site in a timely manner to provide data basis for inspections and avoid the tedious and inconvenient use of paper drawings.
Event reporting: If an event that needs to be dealt with is found on site (such as water leakage in the pipe network, missing manhole cover, damaged fire hydrant, etc.), the detailed information of the event can be reported in real time in real time.
Map browsing: You can view the pipe network data and topographic map data through the inspection pass.
Instant message: Managers can send messages to mobile users through the monitoring terminal, and inspection and maintenance personnel can view it through the instant message function of the handheld terminal.
GPS Status: You can actually view your current location information and upload details of historical coordinate information.
Historical events: You can view historical event information reported by users themselves.
6.4 Maintenance system
The tasks of the maintenance system mainly come from the pipe network events reported by the "Three Comes" system and the inspection system, and realize the information management, real-time monitoring, task formulation and assignment, and task completion evaluation of maintenance tasks.
Event reporting: Events reported through hotline, telephone, email, inspection and other methods are displayed in real time on the B/S terminal of the maintenance system.
Work order statistics: perform statistical analysis based on the types of reported events, the diameter and material of maintenance pipelines, and the source of tasks.
Work order budget: According to the work order scale, material selection, labor input and other information provided by the user, the capital investment required for the project is budgeted.
Work order assignment: For the generated repair and maintenance work orders, managers can assign work orders to corresponding departments according to task types.
Work order monitoring: Field maintenance personnel can send back the execution progress of work orders through the M/S terminal in real time, and supervisors can use the B/S terminal to monitor the execution progress in real time and make timely and scientific management decisions.
Information query: By locating the project site, real-time query of the corresponding pipe network equipment information is provided to provide a basis for the formulation of dispatch tasks.
Maintenance record query: Real-time query of equipment maintenance records, such as valve opening and closing records, provides information support for formulating maintenance plans.
Work assessment: It can scientifically evaluate and assess the work performance of maintenance personnel in the field.
6.5 Engineering management system
With the engineering management process of water supply enterprises as the core and based on the GIS system, a set of engineering management system is established to conduct comprehensive management and auxiliary decision-making on project engineering information, and support overall management of engineering online browsing, equipment management, report summary, asset liquidation, etc., to achieve Office automation and modernization.
The project management system uses the workflow engine to customize the project implementation workflow, realize the custom process sending, rollback and flow of file information and project data at each stage, and can also realize project information (such as design unit, time, etc.) , personnel, etc.) output.
Information management: Based on GIS urban topographic map and pipe network topographic map, combined with pipe network equipment information to establish project management files, realize tabular query and management of project information, integrated management of project progress, equipment management and project data.
Project Supervision: Send back the construction status of the project site in a variety of multimedia forms in time, and grasp the site construction and project progress in real time.
Third-party construction supervision: In order to avoid accidental excavation and damage to water supply pipe network equipment by third-party construction, comprehensive information supervision can be carried out on third-party construction projects, including time, location, type, etc., and dynamic pictures of the project site can be viewed in real time.
6.6 SCADA system
SCADA system, using advanced computer network technology and GIS technology, on the basis of establishing the basic information of the pipeline network and the pipeline network monitoring information database, closely combines the business process of water supply dispatching, realizes the scientific and automatic dispatching management, and controls the water supply network. Computer management and assisted decision-making for dispatching.
(1) Data monitoring
It can conduct real-time monitoring of various parameters required for water supply dispatching, such as the working status of water pumps, motors, gate valves, etc., as well as real-time data such as pressure, flow and residual chlorine, so that dispatchers can timely and accurately understand the operating status of the system.
(2) Analyze and manage real-time and historical data
It can store and process the collected real-time data. Based on these data, it can be checked whether the respective operating limits, safety limits or equipment limits are exceeded. A variety of functions such as curve drawing, chart display, report statistics and printing, etc., are convenient for dispatchers to inquire and understand.
6.7 Business charging system
In the system design, the differences in charging modes of water companies and the needs of future development are fully considered. Through the simple setting of nearly a hundred configurable parameters, daily business changes can be met. At the same time, scalable modules can be provided to meet the special needs of different users. . The system incorporates modern management concepts, pays attention to information sharing between systems, and strengthens data processing and utilization.
System Features
Balanced bookkeeping: The balanced bookkeeping method records to ensure that the actual receipts, arrears, and deposits of each ticket, each transaction, each day, and each month are clear and clear. The reverse transaction adopts the red reverse bookkeeping method of red ticket and blue ticket, which ensures that the reverse can be traced back every other day and every other month.
Invoice management: Strict invoice receipt, use, invalidation, and loss reporting management, automatic recording of invoice numbers when charging, and providing tax inspection functions.
A variety of billing methods: combined collection meter, proportionate mixed water, set sub-meter, discount, exception unit price, fixed amount, fixed amount, tiered water price, additional volume fee, etc.
Multiple charging modes: counter payment, bank network real-time charging, online payment, agency collection, batch deduction, collection, reversing, cash collection, pre-deposit, etc.
Agency fees: The system supports agency fees such as garbage fees, which are independently established by the collection department (urban management, etc.), managed separately, and synchronized with data.
Custom reports, charts, and invoices: In addition to the reports provided by the system, users can customize the display content, format and printing parameters of reports, charts, invoices, and documents.
Business workflow management: additional volume fee reduction, reduction or exemption of discounts, attribute changes, price changes, table affairs and other businesses all have standardized management processes
Leakage consumption analysis: The system automatically alarms and analyzes abnormal water volume data according to the comparison table and historical water volume
Quantitative evaluation: Quantitative performance evaluation based on meter reading rate, actual copy rate, charging rate, historical arrears charging rate, accuracy rate, etc.
Brief description of system functions
Personal work platform: Provide unimpeded information notification for operators, process monitoring within jurisdiction for managers, index management within jurisdiction for decision-makers, and task-driven mechanism based on responsibility and timeliness for companies.
System maintenance: data dictionary maintenance, job authority maintenance, water price definition, agency fee definition, step water price definition.
Smart meter reading: supports manual entry, can be connected to meter reading machines, remote meter reading, IC card pre-sale, etc.
Meter management: Manage meter service work orders such as periodic meter replacement, fault replacement, and water stoppage due to arrears in a workflow manner.
File management: manage the basic data of water meters, maintain and register, and adjust in batches.
Business management: manage water meter upgrades, transfers, meter changes, transfers, divisions, closures, price changes, etc. in a workflow manner.
Statistical reports: custom reports and charts, daily reports (charges, etc.), monthly reports (classified received, receivable, owed), query functions.
One-stop office: According to the definition of system authority, one-stop quick access to handle business such as declaration, replacement, name change, transfer of ownership, business change, etc.
6.8 Water quality management system
The water quality information management system, on the basis of unified management of basic data, laboratory testing data, online monitoring data and other water quality data, realizes diversified water quality information query, statistics, analysis and visual display, and combines GIS technology to realize high-incidence areas of water quality exceeding standards Analysis, water quality data integration analysis and other functions provide powerful auxiliary analysis tools for the analysis of massive water quality data and water supply security.
- Visualization of water quality information: display the real-time information of water quality indicators of each detection/monitoring point intuitively, vividly and dynamically in various forms such as dynamic labels, charts, and lists;
- Correlation analysis of water quality: Carry out correlation analysis on different water quality indicators that are inherently related, and analyze the changes of other water quality indicators related to each other from the change of one indicator;
- Comparative analysis of water quality: comparative analysis of the same water quality index at different times at a certain detection/monitoring point, or the same water quality index at the same time at different detection/monitoring points, to assist supervisors to effectively grasp the water quality changes at each detection/monitoring point;
- Contour analysis of online monitoring data: Use water quality isosurfaces and contour maps to analyze and understand the relationship between upstream and downstream monitoring points of water quality in the whole water supply area and the law of water quality changes, predict the trend of water quality changes, and understand the whole area from a macro perspective Water quality status, assisting water supply water quality management decision-making.
The adoption of the water quality information management system can bring the following benefits to the water quality supervision of water supply enterprises:
- Realize the efficient management of water quality data, and can easily realize the import and export of data;
- Using a wealth of visualization tools to visualize the water quality testing data, the way of expression is more intuitive and effective;
- In-depth analysis of water quality data can be carried out to dig out potential water quality changes.
6.9 Customer service hotline system
According to the standards and norms of the water supply industry, combined with the business characteristics and needs of water supply companies, based on the customer service management system, comprehensively consider the specific business work in the customer service process, start with various business data, and take into account the use of auxiliary means such as SMS platforms to achieve Comprehensive informatization and automation of customer service systems for water supply companies.
(1) Voice interaction
Support users to contact the customer service center of water supply companies through various communication channels, such as call waiting, release call, call out, three-way call, conference call, answer call, automatic transfer, seat transfer and call monitoring, etc.
(2) Fax recording
A variety of voice sampling rates can be selected to record multiple calls in real time, and the recorded information can be saved as a database record for easy query and retrieval.
(3) SMS service
The customer service call center can be used to send mobile phone text messages, and the information that customers care about can be sent to the mobile phone.
(4) Agent management
Provide rich and fast telephone scheduling functions, such as disconnection, transfer, three-way calls, conference calls, call waiting, call termination, etc.; provide management seats to monitor, dispatch and manage the entire communication system, and integrate computer networks and recording time Connect seamlessly.
(5) Business processing
Customers can conduct various business consultations by means of telephone, fax, e-mail, Internet, etc., such as business bids, complaints and reports, water bill settlement, arrears, water cut-off plan notification and other services; also provide scheduling, data management, comprehensive statistics, etc. Function.
(6) System management
Provide real-time monitoring and alarming of the working status of each major equipment, and store relevant information for easy search; provide real-time statistics and management of seats; provide operator authority management and automatic backup of the database to ensure data security; provide The remote maintenance interface ensures the long-term stable operation of the system.
The comprehensive water supply business application platform can fully integrate with the customer service system, by sending the business data of the customer service system to the platform and updating it to the corresponding customer service database of the platform. The platform can use the acquisition, display, and query of real-time customer service data to realize the integration and integration of water supply comprehensive business data and customer service information, thereby using the platform to realize data monitoring and business management of the customer service system.
6.10 Production and sales difference management system
6.10.1 Data Acquisition
Set the information transmission mode of the communication port, start and stop real-time data transmission. Remote information collection is carried out on the water quantity monitoring points of the pipe network, and the data of the monitoring points are read into the data of the water supply pipe network through ODBC, and the real-time data of the received pipe network operation status are judged, displayed and stored, and the remote monitoring equipment (such as Remote control of flow meters, water meters, valves, etc.).
6.10.2 Data Monitoring
Set the display content of real-time data and historical data of the water quantity monitoring points of the pipe network. Based on the electronic map, the flow, pressure, production and sales difference and other information can be visually displayed in various ways such as graphs, tables, and electronic labels, so as to realize the real-time operation status of the water supply pipe network. monitor.
- Pipe network display: display regional pipe network diagrams, GIS diagrams and administrative maps, etc., and mark the operation status of the pipe network such as pressure and flow on the diagram.
- Historical data query display: The operator can customize the categories of historical data to be displayed and related filter conditions. By querying the historical data of monitoring points, the query results can be displayed intuitively in various ways such as graphs, tables, and electronic labels.
6.10.3 Data Integration
Through the data interface, business data such as water supply users and business charges can be integrated, and data such as water supply network GIS data, pressure flow, production and sales difference, users, and charges can be fully integrated.
Through data integration, it can not only support cross-service water supply analysis, effectively realize the comprehensive operation supervision and analysis of water supply, but also extend the application of DMA partition technology to the user level, breaking the current dilemma that can only be applied to the pipe network level, making the production and sales of water supply poor. Get more accurate and detailed supervision, effectively control the difference between production and sales, and improve the economic benefits of water supply enterprises.
6.10.4 Production-sales difference management
The difference between production and sales of water supply is an important index to evaluate the management level and operation efficiency of water supply enterprises. The difference between production and sales is the difference between the measured total water volume delivered by the water plant to the water supply network and the total sales volume, namely:
Difference between production and sales = total water supply - total water sales;
Production-to-sales ratio = (total water supply - total water sales)/total water supply x 100 %
Among them, the total amount of water supply is the total amount of water supplied by the water plant and determined by measurement, and the total amount of water sold is the effective amount of water charged. The statistical time can be calculated on a monthly or annual basis.
- Horizontal comparison of the difference between production and sales of a single DMA partition over a period of time
- At the same point in time, the difference between production and sales of each DMA partition shows the area with a relatively large difference between production and sales, and the key points are monitored and checked.
By analyzing the monitored flow data and the retrieved water consumption and other data, analyze the regional production-sales difference components, and then quantitatively analyze the proportion of each component in the production-sales difference, determine the main reasons for the formation of the production-sales difference, and guide management Those who take appropriate measures to reduce the gap between production and sales.
6.10.5 Leakage analysis
According to the "Urban Water Supply Network Leakage Control and Evaluation Standard" (CJJ92-2002), the leakage of the pipe network is the difference between the total water supply and the effective water supply, namely:
Pipe network leakage = total water supply - effective water supply;
Pipe network leakage rate = (total water supply - effective water supply) / total water supply × 100 %
Among them, the effective water supply volume is the water volume actually used by various users after the water plant supplies the water outside the factory, including charged (that is, water sales volume) and non-charged (that is, free water supply volume), and non-charged water volume includes fire water, The company did not pay for water and pipe flushing water.
Leakage/leakage rate analysis: study the difference between the total water supply and the effective water supply in a period of time in the study area, analyze the leakage in different areas, and analyze the water supply in the area during the period according to the total water supply Leakage rate, so as to make a correct and effective assessment of the water company's management level and operational benefits.
Comparative analysis: Based on the DMA partition, the leakage amount/leakage rate of different areas can be compared and analyzed, so that managers can grasp the leakage situation of different areas in a more refined way, and it is convenient to formulate targeted policies for different areas. governance measures.
Historical trend analysis: Based on the DMA partition, historical trend analysis can be performed on the historical leakage amount/leakage rate of a certain area, so as to understand the leakage situation and changing trend of the area in the past period of time, so as to formulate scientific and effective solutions .
Impact analysis: It can analyze the influence rate of various leakage factors on the water supply and sales difference, such as pipe network leakage, water measurement error, illegal water use, and other water that cannot be measured (such as water for greening and fire protection, water for pipeline maintenance, water for adding and changing pipelines) water, pipeline repair water, etc.).
6.10.6 Water Analysis
Through the water supply system water balance analysis system, the monitored flow data and the copied water consumption data are analyzed to analyze the regional production-sales difference components, and then quantitatively analyze the proportion of each component in the production-sales difference to determine the formation of the production-sales difference The main reason is to guide managers to take appropriate measures to reduce the difference between production and sales. According to the water balance table, the establishment of water balance analysis needs to collect or calculate the following data:
- Determine the total water inflow in the DMA;
- Determining the total water flow from DMA;
- Determining the legal volume of water that can be billed;
- Determination of unbilled legal water consumption;
- Estimation of apparent water leakage;
- Calculate the actual water leakage;
According to the results of water balance analysis, determine the reasons for poor production and sales, and then carry out targeted water loss control.