What is ITSS certification and how long does it take
1. What is ITSS
ITSS (Information Technology Service Standards, ITSS for short) is the first set of systematic and comprehensive information technology service standard libraries in China, which comprehensively standardizes IT service products and their components, and is used to guide the implementation of standardization and reliability. IT services.
ITSS was developed by the National Information Technology Service Standards Working Group (hereinafter referred to as ITSS Working Group) under the joint guidance of the Ministry of Industry and Information Technology and the National Standardization Management Committee. It is a summary and summary of the best practices in my country’s IT service industry. Improvement is also the consolidation of the independent innovation achievements of various organizations engaged in IT service research and development, supply, promotion and application in my country.
The content of ITSS mainly includes a series of standards, which is a complete set of IT service standard system, including IT service planning and design, deployment and implementation, service operation, continuous improvement and supervision and management, and other standards that should be followed in the whole life cycle. Consulting design, integration implementation, operation and maintenance, service management and control, service operation and service outsourcing and other business areas. The main principles are as follows:
ITSS fully draws on the essence of quality management principles and process improvement methods, stipulates the components and life cycles of IT services, and standardizes them. include:
The components of IT services include: People, Process, Technology and Resources, referred to as PPTR.
The life cycle of IT services, including: Planning & Design, Implementation (Implementing), Service Operation (Operation), Continuous Improvement (Improvement) and Supervision (Supervision), referred to as PIOIS
2. Why need to apply for ITSS certification
With the rapid development and in-depth application of information technology, the operation and maintenance service market is undergoing changes. Intense market competition, rising costs, and gradual decline in industry profits are common problems faced by the entire operation and maintenance service industry. In this context, most operation and maintenance service companies combine their own business positioning and market demand to continuously improve and upgrade their operation and maintenance service capabilities. However, due to the lack of industry best practices, the difficulty and cost of operation and maintenance service capacity building have increased. , And even increased the difficulty of choosing the future direction. The implementation of the operation and maintenance service capability maturity model of the enterprise can effectively improve the operation and maintenance service business of the enterprise, improve the quality of operation and maintenance service, provide customers with highly satisfactory services, and promote the common growth of operation and maintenance service enterprises and customers. ITSS is beneficial to the following companies engaged in operation and maintenance business:
Traditional IT system integration enterprises : With the rapid development of China's informatization level in the 21st century, Chinese government enterprises have basically completed large-scale informatization construction, and gradually shifted to the system operation and maintenance stage, the integration business of traditional IT system integration enterprises Starting to shrink, how to transform the project-based business based on IT system integration business to the service-based business based on service business, and obtain more continuous service income from customers, is the concern of these enterprises. The implementation of the operation and maintenance service capability maturity model will enable enterprises to plan their own operation and maintenance service business, and build their own operation and maintenance service capability management system based on the operation and maintenance service business.
Traditional IT software companies : Traditional IT software companies mainly sell software. However, with the development of information technology such as the Internet, customers who use software are no longer limited to owning software, but want more in-depth application software. Deeply integrate the software into its own business management and development. For these companies, it is more important to take customers as a foothold, pay attention to customer needs, and transform their business into related businesses such as software operation and maintenance and data services.
IT operation and maintenance companies : The current IT operation and maintenance business market entry barriers are low, and customers have higher and higher requirements for the quality of operation and maintenance, and more than 200 companies across the country have obtained the operation and maintenance service capability maturity level certificate. Obtaining the operation and maintenance service capability maturity level certificate in time to provide customers with high-quality services is at a disadvantage in the fierce market competition.
4. What benefits can I get from applying for ITSS
The implementation of ITSS operation and maintenance service capability maturity level can obtain obvious benefits in the following aspects:
Promote the transformation of operation and maintenance business : implement the maturity level of operation and maintenance service capabilities, re-examine and plan the operation and maintenance business, and establish an operation and maintenance service capability management system based on the development of the operation and maintenance business to enhance the added value of the operation and maintenance business. Promote the diversified development of the company's business.
Increasing revenue from operation and maintenance services : With the promotion and promotion of ITSS, more and more demand-side companies have begun to recognize ITSS certification as a condition for selecting service providers. Obtaining ITSS certification can bring more business to companies Opportunity to get more service income.
Improve corporate visibility : Although there are more than 200 organizations that have obtained ITSS certification, it is still a small number compared to many companies engaged in information technology services across the country, and it is still a scarcity especially for the inland areas. Certification, through ITSS certification, can effectively enhance its own reputation in the industry, so that customers can be more assured of outsourcing operation and maintenance services to certified companies, and make themselves more confident to provide customers with high-quality services.
Improve operation and maintenance service efficiency : By introducing ITSS, operation and maintenance service companies can establish a quantified and streamlined operation and maintenance service management system, and analyze the operation and maintenance service process to further improve the operation and maintenance service efficiency. Find room for improvement.
Reduce operation and maintenance service costs : By introducing ITSS, operation and maintenance service companies can establish the relationship between operation and maintenance business and operation and maintenance service costs, sort out various operation and maintenance service costs, accurately grasp the usage of operation and maintenance service resources, and balance resource allocation. Effectively reduce the cost of operation and maintenance services.
Promote corporate innovation : By introducing ITSS, corporate employees will establish a customer-oriented and service-oriented sense of service. While enhancing their capabilities, they will also inspire employees to innovate services from a business perspective. For example, software developers will improve software R&D based on customer service. .
3. What benefits can I get from applying for ITSS
The implementation of ITSS operation and maintenance service capability maturity level can obtain obvious benefits in the following aspects:
Promote the transformation of operation and maintenance business : implement the maturity level of operation and maintenance service capabilities, re-examine and plan the operation and maintenance business, and establish an operation and maintenance service capability management system based on the development of the operation and maintenance business to enhance the added value of the operation and maintenance business. Promote the diversified development of the company's business.
Increasing revenue from operation and maintenance services : With the promotion and promotion of ITSS, more and more demand-side companies have begun to recognize ITSS certification as a condition for selecting service providers. Obtaining ITSS certification can bring more business to companies Opportunity to get more service income.
Improve corporate visibility : Although there are more than 200 organizations that have obtained ITSS certification, it is still a small number compared to many companies engaged in information technology services across the country, and it is still a scarcity especially for the inland areas. Certification, through ITSS certification, can effectively enhance its own reputation in the industry, so that customers can be more assured of outsourcing operation and maintenance services to certified companies, and make themselves more confident to provide customers with high-quality services.
Improve operation and maintenance service efficiency : By introducing ITSS, operation and maintenance service companies can establish a quantified and streamlined operation and maintenance service management system, and analyze the operation and maintenance service process to further improve the operation and maintenance service efficiency. Find room for improvement.
Reduce operation and maintenance service costs : By introducing ITSS, operation and maintenance service companies can establish the relationship between operation and maintenance business and operation and maintenance service costs, sort out various operation and maintenance service costs, accurately grasp the usage of operation and maintenance service resources, and balance resource allocation. Effectively reduce the cost of operation and maintenance services.
Promote corporate innovation : By introducing ITSS, corporate employees will establish a customer-oriented and service-oriented sense of service. While enhancing their capabilities, they will also inspire employees to innovate services from a business perspective. For example, software developers will improve software R&D based on customer service. .
