Text/Mantis Finance
Author/Chen Wen
People's livelihood matters are not trivial matters.
The random parking of vehicles and obstructing traffic seems normal, but it is closely related to the happiness index of the residents; oil smoke disturbs the people and property disputes are "trivial" in the life of the neighborhood, but it will become a social instability factor over time...
With the acceleration of social transformation and upgrading and urbanization, social subjects have become more diverse, with different positions and angles. More and more daily chores have become the source of difficulties in social governance. How to solve these "little things" should be targeted in a targeted manner. Exploring a path of social governance that suits you will greatly test the wisdom of local governments.
General Secretary Xi Jinping once pointed out that “if you have something to discuss, everyone’s affairs are discussed by everyone, and finding the greatest common divisor of social will and requirements is the essence of people’s democracy.”
It is also under the guidance of this spirit that Changsha Yuhua District insists on party building to lead innovation, gives full play to the power of the masses, and uses the method of "one (community), one policy" to create a grassroots level that is in line with local reality and has actual results. New model of social governance.
A key to open a lock, Changsha Yuhua's social governance model blossoms
It has achieved "zero petitions, zero incidents, zero accidents" for eight consecutive years, won more than 90 honors such as "National Harmonious Demonstration Community", "Provincial Harmonious Demonstration Community", and is known as "Urban Peach Blossom Spring"...
Rongchengyuan community is not only well-known in Yuhua District, it is also a "star" community in Changsha City and even Hunan Province. Rongchengyuan community is a model created by Yuhua, and it can also be regarded as Yuhua in society. A microcosm of governance, because there are many communities (communities) like Rongchengyuan in Yuhua District. Up to now, a total of 104 communities (villages) in Yuhua have been constructed as "three zero" communities (villages).
Different from the cookie-cutter “grid-based” management model, Yuhua District “adapts measures to local conditions” and opens a lock with one key. Each type of community (community) has different governance methods, showing a trend of blooming flowers.
Let's take a look at a few examples.
Urban demolition resettlement community: "integration" cultural model
Representative: Rongchengyuan Community
Established in 2002, Rongchengyuan Community is the first batch of affordable housing communities in Changsha. There are 33 buildings, 86 units, 1163 households, and more than 3800 people. Most of the residents are demolished households in various districts of Changsha. At one time, the property company was evacuated overnight.
How to integrate the residents of Changsha, the Rongchengyuan community took an entry point from the community name, played the card of "integration" culture, adhered to the theme of "integration of hearts and minds", and vigorously advocated Cultural education people, with cultural people, aroused the empathy of community residents.
Party members are at the forefront, and Rongchengyuan Community has innovatively established the "Party Member 360 Studio", creating a "safety guard", "happy errand team", "Quick Mouth Propaganda Team", "Mummy Baby Green Team", and "Community Traffic Diversion Team" The "Psychological Counseling Team" and the "Intimate Medical Service Team" consist of 7 volunteer service teams, which "claim" all the major and minor issues in the community.
In addition, the Rongchengyuan community also uses the idle space between the buildings to guide residents to create themed buildings and create a building cultural atmosphere in the community. Residents have a high degree of participation and a strong sense of gain. The difficulty in community governance lies in "Rongchengyuan". "Under the insight of the culture, it will naturally be solved.
Migrant Workers' Community: "Amazing Beauty" Model
Representative typical: Yiyuan Community
Yiyuan Community is located in the Gaoqiao business district of Yuhua District, Changsha City. The community is dominated by migrants from outside, and management is particularly difficult. It was also a well-known "dirty, chaotic, and poor" community in Changsha 10 years ago.
Yiyuan Community started by solving the problems of migrants’ living, employment, and children’s education in the area, and established the "Aboriginal Beauty" migrant workers club to help these migrant workers transform into "new citizens" by building a "multi-in-one" platform. , Enjoy the Yiyuan "big family" life of interaction, mutual assistance and mutual integration with residents and business households in the jurisdiction.
In this club, basic life skills training such as Mandarin, liquefied petroleum gas, electric vehicles, etc. allows migrant workers from the South-to-North Transfer to integrate into urban life; various skill training courses and job fairs are held every year to allow migrant workers to gradually settle down in Changsha Intimate festival activities such as "cool night party", "yuanxiao party", and "wedding party" have made migrant workers feel the "warmth of home" everywhere.
Solving the actual problems of the migrant population is just a starting point. The greater significance of the "beauty in a different country" model is to build a bridge for the migrant population to integrate into the community and into the city. In the Yiyuan community, the "other country" also shows a strong sense of homeland. Let the "new citizens" also settle down to take root in Changsha.
Industrial and mining community: "neighbor help on the one number" mode
Representative typical: Jingxiang community
Jingxiang community evolved from a large bankrupt company, with more than 1,000 households and more than 4,000 people.
Before 2017, because the handover of community services was not yet mature, there were no property management, supporting facilities, funding sources, and social organizations. The mess was extremely serious. Theft and fire accidents occurred frequently, and the dissatisfaction rate in polls reached 25%.
Starting from solving people’s livelihood issues, the Jingxiang community reorganized the party members who had been outside the organization for a long time through a series of “Party Building and Benefiting the People” activities, so that the old party members who had been transferred from the company to the community regained a sense of belonging and honor. And sense of responsibility.
After the establishment of the community party branch, the branch led to the formation of a "volunteer red", "business blue" and "environmental green" "three-color vest" volunteer service team with party members as the mainstay. At the same time, a "neighbor gang No. 1 pass" was opened. "The service hotline is dedicated to receiving and resolving residents' demands.
Volunteer service teams are real, and residents will call whenever they have difficulties; the service hotline is real, and there are people on duty 24 hours a day.
Nowadays, whether it is housekeeping services or legal aid; whether it is home appliance repairs or helping with errands, residents only need to make a phone call and there will be service personnel to respond within half an hour.
Through the "Neighbor Help One Number" service hotline, the power of 400 volunteers is connected with the demands of the residents. All problems are solved at the door of the house, and the relationship between neighbors has also changed from "face to face" to "heart to heart". ".
Nong'an Community: "Six-Party Negotiation" Mode
Representative typical: Fenghuang Garden, Fenghuang Jiayuan Community, Xichunyuan Community, Kangjingyuan Community, etc. under Dongshan Street
With the continuous advancement of the urbanization of Yuhua District, the former suburban area is transforming into a modern block. It used to be resettlement farmers in more than 10 administrative villages in the east of Yuhua District. Now they live in Dongshan Street.
How to coordinate the contradictions and differences in thinking and handling between rural and urban areas, so that the community can become a civilized, friendly, happy and peaceful modern block has become the top priority for the communities in Dongshan Street.
The first thing that Dongshan Street thinks of is the role of party members. Through the double point management of party members in the Nong’an community, 70% of the party organization’s evaluation of the party organization relationship and 30% of the party organization’s evaluation of the community of residence are used to manage the points. Each party member participates in at least one community volunteer service activity every quarter. At the end of the year, the street will also award the honorary title of “Pioneer Star” to party members who are ranked high in points and outstanding performance, so as to promote rural party members to be competent, responsible, and responsible. For change.
In addition, Dongshan Sub-district has also innovated the "six-party consultation" mechanism, that is, led by the community party organization, with the participation of the heads of the subdistrict, the community, the owner's committee, the property company, the head of the building, and the residents' representatives, and monthly consultation meetings Meetings, to achieve joint discussion on major issues, common decisions on important issues, and co-operation of practical matters, so that the discussion is warm and speedy.
Stimulated by such a two-way mechanism, Dongshan Street was as small as the street lights at the entrance of the house, the elevator calling equipment was old, and the street had potholes, and the illegal construction in the community needed to be demolished. Everyone sat together and quickly agreed. The solution.
Military and political community: "Old chiefs' studio" model
Representative model: Zhengyuan community
Zhengyuan Community is located in Dongtang Sub-district Office, Yuhua District. It is named after the Political College of National University of Defense Technology. It has 38 buildings, 704 households, and the total number of people is less than 2,000. Since there are three public institutions in the community, namely, the School of Humanities and Social Sciences of the University of Science and Technology, the Yuhua Retirement Center, and the Third Retirement Center of the University of Science and Technology, it belongs to the military and local comprehensive community.
Although the management of the community is well organized, the volunteer service is still the old one. It mainly revolves around voluntary patrols and other content. The retirement life of the cadres is also very ordinary. Sometimes there are some cultural and entertainment activities to participate in, but they are just life. A little adjustment.
Since the community has three cadres and retreats, there are more retired military and political cadres living in the community. Among the retired military cadres Peng Zhongqiu, former National Defense Science and Technology University political commissar Wang Hao, former National Defense Science and Technology University political commissar, Major General Liu Qiaoyi and other veteran cadres and old leaders Under the guidance, he spontaneously established the "Old Chiefs Studio".
After years of development, the “Old Chief’s Studio” has set up social organizations such as the New Trend Painting and Calligraphy Institute, the New Realm Art Troupe, the New Style Creation Room, the New Meteorological Image Agency, and the New Fashion Lecture Hall. mechanism.
In addition to enriching the spare-time life of community residents, the “Old Chief’s Studio” also insists on its obligation to preach the party’s advanced theories for party members in enterprises, schools, communities, and neighborhoods, and actively participate in various social welfare activities such as poverty alleviation and education. Among the residents, it has become a bridge link between residents and communities, and between the masses and party members.
Commodity development district: "Good People Street" model
Representative typical: Dexinyuan Community
The Dexinyuan community under the jurisdiction of Dexinyuan Community was built in 2005. It is located on both sides of Changsha Dongjing Road and Xiangzhang Road. There are 9 districts, 99 houses, 3869 households and 292 units. Most of the community is for the purchase of commercial housing. The permanent population of China is about 7,300.
For more than ten years, there have been Changsha locals living in the community, migrant workers, and "new immigrants" who have moved to Changsha from other places. The integration of cultural and regional differences has not caused the residents living here to be dissatisfied. They are all praises. Behind this is the positive energy guidance under the guidance of "party building". Through the typical shaping of "good people", it can reach the goal of "good people are good." The “shop one street” was opened on the street, conveying the “good people” culture of “good for good and beautiful” to the residents of the community, so as to achieve the purpose of social governance.
The source of the "good people" culture in Dexinyuan Community comes from Liu Guoxing, the owner of the "good people and more fans shop".
Liu Guoxing was originally a laid-off worker. Before he opened a fan shop, he could only do odd jobs to support his family. After selling the fan shop, his funds were very tight. Even the pots and pans were given to him by neighbors. Later, as the business gradually went on the right track, in order to give back Neighbors help each other in times of distress, free of charge for the orphans, the elderly with subsistence allowances, or preschool children, and they have given out more than 30,000 bowls of rice noodles in a few years.
Under the influence of Liu Guoxing, surrounding pharmacies and stationery stores also provided free services or long-term discount services for needy households, the elderly, and children. The anonymous street where Liu Guoxing’s “good people and many fans” was originally located was also listed as “good people, good people”. Shop one street".
Inspired by the power of role models, the folk customs of Dexinyuan community are simple and the neighbors understand each other, and many contradictions are quickly resolved as soon as they emerge.
General Secretary Xi Jinping once pointed out: “Social governance is a science. It’s too hard to manage and a stagnant pool will not work; if it’s too loosely managed, it won’t work in turbulent waves."
From the above cases, we can see that Yuhua District has realized an eclectic and flexible social governance model in different communities and different social conditions. Among them, what experience can we learn from?
Experience 1: Party building leads innovation and builds the branch in the building
Although each community (community) of Yuhua has different ways of social governance, each community has its own characteristics, but a careful analysis of the social governance model of each community, we can find that behind the "let a hundred flowers bloom", its core is led by party building Innovation under.
In Rongchengyuan Community’s “Rong” cultural model, party members are at the forefront; in Yiyuan Community’s “beautiful home” migrant workers’ club, the backbones are all party members; Jingxiang Community’s “neighbor help with one number” model is governed by the “Party Construction” model. The Huimin activity extends; as for the “four-in-one” model of Changgang Community and the “Party Building Micro Home” model of Shaoshan Road Community, party branches and party members all play a key role.
In the process of establishing their own unique social governance models, the communities in Yuhua District built their branches in the building. Guangyi Community even set up a "red conference hall" in 9 communities within its jurisdiction, realizing the party’s Full coverage of the organization. It can be said that wherever there is social governance, there are branches. Party members are assigned to the grid and become one with the masses. Party members also show a huge role at the most critical time.
Taking the epidemic prevention and control work throughout 2020 as an example, Zhang Min, secretary of the Yuhua District Party Committee, believes that in the entire epidemic prevention and control work, we must keep an eye on the community's first line of defense. In the extraordinary period of wartime conditions, The position of the community and the community secretary was elevated, and the "five no matter" was proposed.
Units are under unified command regardless of their affiliation : no matter how high the level of the unit is, the management of the unit belongs to the central government or the province or city. As long as it is within the jurisdiction, it belongs to the community.
Regardless of the level of cadres, unified deployment : all cadres who sink to the community, regardless of the province, city, or district level, must unconditionally accept the command and dispatch of the community. When the prevention and control work is the most critical, you can often see the community secretary commanding section level Even the "spectacle" of the work of division-level cadres.
Party members regardless of branch, unified management: incumbent party members must report to the community party organization, regardless of status, regardless of rank, to participate in community prevention and control work. Like the widely reported "loving mother" Cao Wei, "Red Maple Courier", "Red Steward Online Promoter", etc., these names are all party members.
Organizations, regardless of type, have unified leadership : all organizations, such as league building, team building, trade unions, women's federations, social welfare organizations, etc., must work under the community party organization.
The masses, whether young or old, are mobilized in a unified manner : all residents are mobilized by the community party organization, and everyone participates.
Experience 2: Build a solid foundation for the masses and make full use of their power
Although in the process of social governance, the communities in Yuhua District adhere to the leadership of party building, it does not mean that the major issues in the community are pushed by the party committee and the government as the mainstay. After studying the governance model of each community, you can It was discovered that the residents are the executors of various specific affairs of the community, the enthusiasm of the residents is mobilized, the strength is gathered, and the community affairs become the residents' own affairs.
There is Wu Gugen, a 70-year-old resident in the Jingxiang community who used to give advice to community staff. If he fails to get feedback, he will hit the gong and call his neighbors to petition, but he is from the Jingxiang community" After the establishment of the "neighbor gang on the 1st pass" model, Wu Gugen not only never beat the gong again, but became the leader of volunteers.
Wu Gengu said that in the past it was for the interests of the masses to bend the gong to raise opinions, but now it is also for the interests of the masses to be volunteers. "The community has stimulated the role and enthusiasm of the grassroots party members, and everyone is satisfied. Of course, we can't hold back and do what we can. It’s a little bit to contribute to the community."
In the Rongchengyuan community, the volunteers of the "Security Guard" will patrol rationally every day, instruct vehicles to park in an orderly manner, and check the safety of corridors; members of the "Happy Errand Team" set their mobile phones as the "errand hotline" , Providing services to residents hundreds of times each year; the "Quick Mouth Propaganda Team" takes community residents to exercise and at the same time acts as a "talking tube" for the community and residents...
Examples like this happen all the time in every community in Yuhua District. When social governance is carried out in the vast ocean of the masses of the people, even the most difficult things can be resolved into the invisible.
Experience 3: Change from passive to active, the key to co-governance lies in consultation
Party building leads and party members take the lead; the masses respond and take the initiative to provoke the burden, but who makes the decisions on various affairs of the community and how are they formed?
If you follow the economic construction idea of "no matter black or white cats, catching mice is a good cat", the experience of Yuhua District is that the various system regulations of community management do not need to be reported to the government, and the people make decisions about their own affairs and how to use them.
For example, how to use and manage the overhead floors in the community? Let the residents discuss the solution by themselves.
The overhead floor of Zijinyuan Community has been vacant. The South Shaoshan Road Community of Houjiatang Street is thinking of making use of the space to solve the problem of residents’ activity venues. I thought that the residents would raise their hands in agreement, but after doing a household survey, it was found that only 80% of the residents agreed.
The community party branch then found the property committee and held a meeting of owners. Resident representatives who support and oppose the reconstruction of the overhead floors of the community are organized to conduct collective consultations, and everyone is encouraged to fully express their views and seek consensus rationally. Finally, the aerial layer "transformed" into a special service position, where party members and the masses are discussing family matters and solving the difficulties of the neighbors, making it a common practice for watchmen to help each other.
For another example, there are fewer charging piles for electric vehicles. Where and how to build them? Let the residents discuss the solution.
In the Rongchengyuan community, under the "four-party linkage" mechanism where the neighborhood committee, the property committee, the owner’s board of supervisors, and the property company cross-employment and coordinate their efforts, the community party branch holds regular joint meetings every month for all matters that involve the vital interests of the residents. , To convene neighborhood committees, owners' committees, property companies and residents representatives to conduct concentrated research and time-limited solutions. The problem of charging piles was solved in joint meetings.
Yuhua District has deeply realized in practice that in the process of "searching for the greatest common divisor", what is needed is not the "popular" voice that "corresponds with the sound", but the scientific decision-making with the participation of all people. Dedication is the only way to achieve common governance and sharing for all.
Experience 4: Establish the foundation of Changzhi and share the results of governance
At the 2020 symposium of experts in the economic and social fields, General Secretary Xi Jinping emphasized the need to improve the social governance system of co-construction, co-governance and sharing, to achieve a benign interaction between government governance, social adjustment, and resident autonomy, so that everyone is responsible and everyone is responsible. A community of social governance for everyone.
How to achieve everyone's enjoyment? The practice of Yuhua District is that the residents of the community share the results of social governance, and use this as the foundation of social governance for Changzhi.
As mentioned above, through the concerted efforts of community residents, many communities have been greatly improved in terms of sanitation, public order, and neighbor relations; the addition of community cultural and recreational facilities, the resolution of historical problems in old communities, etc. .
The quality of the community is improved, and all beneficiaries are community residents.
Of course, the sharing of social governance results is not only limited to the "soft" aspects of residence, but also the "hard" aspects that can bring economic income to residents.
Taking Dongjingpu Gaosheng Village's development after the demolition of the land as an example, the villagers voted to determine the resettlement plan of "separation of commercial and residential areas". From 2002 to 2006, 3 pure residential communities with a total construction area of 130,000 square meters were set up. Rise.
Once the residential land is built, how to develop the production land? The villagers decided to establish Gaosheng Industrial Company, and each villager became a shareholder by buying shares with land. In this context, Gaosheng Golden Classic Project, the first building invested and constructed by the village collective in our province, was completed in Gaosheng Village.
Through discussion and voting, the villagers determined the future of the village. In the process of decision-making and implementation of various social affairs in Gaosheng Village, the villagers are both beneficiaries and supervisors.
The same thing happened in other "billion-yuan villages" such as Hongxing Village and Jingtang Village in Yuhua District.
What industries to develop, what projects to introduce, how to finely manage... These things are all made by the villagers to make independent decisions and implement them. In 2012, the original 10 villager groups in Hongxing Village established 4 communities including Hongxing Agricultural Expo and Fengjiachong in accordance with the principle of proximity, and the villagers became citizens; in 2017, the village collective economy had an average dividend of 36,000 yuan per capita, plus group-level economic dividends, Personal employment income, the average annual income of villagers exceeds 100,000 yuan.
to sum up
The model experience created by Yuhua District shows that social governance is a “fine work”, and there is no fixed “fixed pattern”. It greatly tests the local government’s party building ability, and in the process of social governance, it also tests the grassroots cadres. The adaptability and wisdom of “recruitment” and the pain points faced by social governance require the participation and efforts of the government, communities, and residents, and they will continue to be resolved in the course of development.
*The pictures in this article are from the Internet
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