[Operation and Maintenance]-Common exceptions in the welfare distribution system

1. Common exception troubleshooting methods

1. Problem location

In the case of known serial number:

1. Click on Welfare Distribution Management
2. Click on the unified distribution of benefits (according to the actual distribution method)
3. Click to issue details
4. Find the unsuccessful person, check the error code

2. Common error codes and meanings

1. The unit has not paid the first time or the bank has not initialized the unit account:
COMPANYNO_INVALID
SPLIT_ACCOUNT_INVALID
2. The bank has reported an error internally, and the reason is unknown:
PAY_FAILURE
UNKNOWN_ERROR
3. The unit account has
insufficient funds: NOT_ENOUGH
4. The amount issued is 0, The system will report an error.
AMOUNT_INVALID

When one or two error codes appear, it means that there is a problem with the bank merchant system at this time. You can directly contact the bank merchant to find out the reason. No payment documents are required!
There are 3 or 4 reasons for the unit's own reasons, let the unit pay money!

3. Cancellation process

Many units want to withdraw after they have issued benefits. At this time, it is necessary to judge that the unit meets the withdrawal conditions.

1. Definitely can withdraw successfully. The
   current unit has no balance, the withdrawn employee has not registered or tied the card, and the unit cannot transfer funds within three working days.
2. The
   unit that may not be able to withdraw successfully has a balance at this time, and the employee has registered to bind the card.

Sisters can judge whether they need to reject the unit according to the actual situation. Don't ask why you can't revoke the OA after mentioning it!

4. Guild Voucher Recycling

Guild voucher recycling is also restricted

• Can be recycled
  pen Association voucher employee accounts yet to come, can be recycled

• Cannot be recycled
  The payment has been successfully received and cannot be recycled, and there is political compliance.

5. Modification of limit and pending amount

1. The limit will not be modified by default when it is revoked. Please indicate if you need to modify
2. The amount to be distributed cannot be modified, please know

6. Data modification and data extraction

1. Nothing to say, just go OA

7. Repeat user registration

This is a problem with Sun and their basic data. In theory, it can be handled by us.

8. Refund issues

The refund system prompts SUCCESS, but the unit reflects that the account has not been received. You need to contact the bank merchant to check whether a refund has occurred. If a refund occurs, you can resubmit the refund after finding the reason for the refund.

9. Postscript

Dear bosses, I have written down all the problems I can think of for you. You must learn to grow. After a while, you will have to solve these problems by yourself. Don’t blame us for being too strict these days. The adults are doing well for you!
Finally, I wish you all a happy new year, harmony and beauty, and an early birth!