In the past two years, 5G is undoubtedly one of the world's hottest new technologies, and it is also a huge empowerment for the industrial Internet.
In April of this year, the three major domestic operators jointly issued a white paper on 5G new messages, marking the official upgrade of traditional short message services to converged media messaging services. 5G new messages are displayed through the integration of multiple information, emphasizing real-time interaction and one-stop service. , Showing the incomparable advantages of traditional SMS. At the same time, the new 5G news also provides a powerful channel for companies to connect with users. With richer media types, robot conversations, closed-loop effect analysis and other functions, the efficiency of the connection between companies and users can be improved.
In order to help cloud users better use 5G news, Alibaba Cloud officially launched the 5G news enablement platform MEP platform.
First, the MEP platform provides services in the form of APIs, and users can quickly access the "message as a service" capability without having to understand the underlying complex technology of 5G new messages. Secondly, the MEP platform provides complete robot connection capabilities. In addition to connecting with the standard robots provided by Alibaba Group itself, it also supports the connection of robots trained by users to accelerate the efficiency of enterprise customer service. Third, the MEP platform builds a rich media content security system based on the original AI capabilities of cloud communications, greatly shortening the time for users to apply for new 5G messages, while ensuring content compliance. Fourth, as an open platform, the MEP platform will work with partners to provide users on the cloud with various types of industry application content templates to avoid content production efficiency bottlenecks during the cold start period and speed up the application of new 5G news.
At the Yunqi Conference on September 18th, Li Haibo, senior product expert of Alibaba Cloud Communications, demonstrated the application cases of the 5G message-enabled platform MEP platform in vertical industries. Alibaba Cloud Communications and its partner Fengdong create a new 5G news application for the logistics industry for Cainiao. In the logistics distribution link of Cainiao, it uses corporate customer service dialogue robots to realize real-time feedback of user problems. The feedback content is displayed in the form of rich media. , More convenient for users to understand and operate.
Li Haibo said: In the past few months, Alibaba Cloud Communications has joined forces with new retail industry partners to explore the application of new 5G news in multiple links such as user consultation, purchase, and after-sales service. After verification, we believe that 5G new messages are different from usual SMS or Push messages. It has a richer interactive form and a more complete tracking system. In the future, Alibaba Cloud Communications hopes that more partners can join in to promote the application of new 5G news in various industries.