If we say, competitive prices and quality is "the first time the competition", the competition after-sales service is the "second competition", it is more long-term strategic significance "for the first time competition" ratio. Especially at high IDC product homogeneity premise, the merits of the quality of service is directly related to the purchase of complex products, related to the sustainable development of business.
IDC services sectors involved in long products, multi-sector association. Such as customer demand for the proposed operation and maintenance, financial payment demand, contract invoices and other issues, the needs of different departments to co-processing. However, IDC's traditional model mainly online QQ, telephone and other artificial butt joint, a lot of drawbacks.
Costly, inefficient manual service system created endless trouble for the sale of work, after-sales service all aspects of the urgent need for an automated, standardized intelligence service system circulation.
Work order list display processing progress in real time, helping service personnel with better follow-up services. Ticket evaluation function can be used as a reference appraisal service personnel work to promote awareness of employees to improve service.
A key transfer function to help smooth flow of work orders across sectors, to provide customers with different aspects of continuous service.
Submitted a ticket from, to respond, to the customer to complete the evaluation, the end of the service, work order records are full service process. All service requirements stored in the system, can check at any time, promote the standardization of services, avoid disputes event.
If the entire service process likened constantly metabolism beings, then the work order in which the blood is circulating.
Based on this, ZKEYS platform independent research and development of intelligent work order system, which is for the majority of IDC company's comprehensive, convenient, one-stop after-sale solutions to problems. Customer demand for the service by submitting system, weakening labor and services available online to master the process, strengthen the sector to work together to improve service efficiency and service quality.
ZKEYS work order system, the service of the subdivision management. User feedback for different problems can be divided into business technology, filing and other different types of work orders. Managers of different departments by permission settings, different types of work orders will be automatically assigned to the corresponding personnel, eliminating the need for manual feedback link, both to ensure the professionalism and timeliness, and it helps ensure data security services.
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