The application of enterprise digital transformation is very easy to be perceived by customers in the chain restaurant industry. The most typical example is various self-service ordering equipment.
Often behind these self-service ordering equipment, there is a complete digital system covering purchase, sale and inventory management, supply chain, customer feedback, store patrol management, video surveillance, etc. The operation and maintenance of these terminal equipment is undoubtedly a chain. One of the core tasks of catering enterprise IT operation and maintenance.
Whether the operation and maintenance of smart equipment in a store is stable and efficient directly affects the operation of the store. When a store chooses the appropriate remote operation and maintenance method, it usually encounters the following dilemmas:
● How to quickly and effectively deploy remote operation and maintenance capabilities to first-line stores
● How does the headquarters effectively manage the entire remote operation and maintenance system, and how does the headquarters integrate operation and maintenance needs into its original enterprise management system?
● How to deal with specific problems encountered during operation and maintenance such as unattended and remote collaboration
With the above questions in mind, let's start from specific industry scenarios and take a look at how the enterprise IT operation and maintenance solution provided by Sunflower Remote Control helps the catering industry build a suitable store equipment operation and maintenance system.
Remote IT operation and maintenance solution for Sunflower chain industry
As a professional remote control solution manufacturer, the chain industry is one of the industry directions that Sunflower has always been developing. Based on the characteristics and needs of the chain industry, Sunflower has launched highly targeted industry solutions.
Scheme diagram
This solution covers the audit management, implementation and deployment, platform construction, security protection and other aspects of remote operation and maintenance in the chain industry. Based on the remote desktop, it helps enterprises build a comprehensive remote operation and maintenance system. Chain enterprises can use this solution as a basic blueprint , and build a suitable remote operation and maintenance solution based on its own situation to achieve cost reduction and efficiency improvement.
Sunflower retail industry IT operation and maintenance solution has the advantages of easy deployment and construction, unified authorization management, in-place security protection, multi-platform cross-terminal, and combination of software and hardware. Next, we will start from two specific cases to take a look at the solution. Practical role in the field of chain restaurants.
Scene shot: McDonald's
The self-service ordering equipment in McDonald's stores adopts Android and Linux system architectures. These devices require remote operation and maintenance to ensure the efficiency of ordering in the store. Currently, there are more than 5,000 stores involved, and the number of devices requiring remote operation and maintenance is more than 30W. A very typical large-scale operation and maintenance scenario.
Faced with such an operation and maintenance scenario, McDonald's adopted Sunflower's privatized deployment service. The entire remote operation and maintenance system was localized in Golden Arches and completely isolated from other remote software. The account system is connected with McDonald's own Crystal Shield system to realize unified management and distribution of store equipment by headquarters employees, and operation and maintenance personnel obtain different remote permissions. At the same time, the relevant managers of Golden Arch Gate are more concerned about the behavioral log records of remote control and have high standards for security data protection. The relevant functions of the Sunflower Solution, including log auditing, can well meet their requirements.
In this plan, the core advantages of Bei Rui Sunflower mainly include three points:
One is the support for multiple systems and multiple terminals. Sunflower adapts to the Linux architecture and Android architecture of McDonald's existing stores, making it remote and barrier-free.
The second is the role system of low-granularity management permission allocation and remote permission allocation. The management permissions of the Sunflower Management Platform are reasonably subdivided, which can meet the permission allocation of different employees and roles inside and outside the Golden Arch, allowing headquarters managers, headquarters IT, project management, operation and maintenance personnel, external employees, etc. to obtain personalized remote permissions and management authority;
The third is the perfect adaptation at the functional level. Management functions such as multi-level permission grouping, file distribution, and device information acquisition build an efficient remote management system to help Golden Arch achieve rapid remote maintenance.
Scene shot: a well-known steak restaurant brand
Corresponding to a large-scale operation and maintenance scenario like McDonald's, there is a certain steak restaurant brand, which has a smaller-scale catering remote operation and maintenance scenario. Regardless of the size of the specific scene, Beirui Sunflower can effectively adapt.
The catering brand needs to remotely debug and maintain the ordering equipment. Currently, the number of terminals involved is about 20. Although the scale is small, the company also hopes to have a relatively "customized" software solution to support remote operation. Dimension requirements.
Reference picture
The brand finally adopted the Sunflower Industry Edition service and customized the controlled software through the software customization function, highlighting personalized elements such as the corporate brand.
After the deployment is completed, the operation and maintenance engineers at the company's headquarters can remotely debug and operate the ordering equipment, greatly improving efficiency.
In this case, Sunflower uses standardized SaaS services to efficiently carry the demand, and at the same time, "customized" functions are also "standardized" to meet customer needs.
The advantages of such a strategy are very obvious: small and medium-sized solutions often have similar core requirements. As long as the functions are fully covered, SaaS services can provide very comprehensive solutions. At the same time, they are also very convenient in terms of deployment, use, management, etc. Small and medium-sized solutions Enterprise users don’t need to worry that they can’t afford the costs of professional solutions.
Summarize:
From the above two cases, we can clearly observe that Sunflower's application in the chain catering industry covers a wide range of applications. It can not only carry large-scale demands, but also realize small-scale applications. For the overall digital transformation of the catering industry, There is no doubt that it has a positive meaning.
In fact, in other industries, Sunflower's solution also has similar characteristics. This is the product strength accumulated by Sunflower's deep cultivation and observation in the field of remote control for more than ten years.
If you are interested in other solutions and cases of Sunflower remote control, you are welcome to go to the official website to learn more details, or participate in the event to receive a trial. I believe that Sunflower remote control will definitely bring great convenience to your work.