If the general operation and maintenance work order system does not involve the on-site maintenance of hardware equipment, the basic work order functions such as the release, reply, processing, cross-departmental collaboration, and progress notification of general work orders can be satisfied. If the operation and maintenance work of the enterprise involves on-site maintenance of hardware equipment, it is necessary to confirm whether the selected operation and maintenance work order system has the following functions.
1. The customer issues a work order
In the case of hardware equipment maintenance, enterprises need to have the function that customers can issue work orders independently, so that firstly, it can save time for communicating with customer service; single release.
2. Map dispatch
The function of map order dispatching is mainly to allow the dispatching customer service to check the distance between the current operation and maintenance personnel and the service point. The customer service will dispatch the work order to the nearest operation and maintenance personnel according to the location of the operation and maintenance personnel, which can not only save customers from waiting Time can also prevent the operation and maintenance master from running around.
3. Operation and maintenance personnel come to locate and sign in
When the operation and maintenance personnel arrive at the service point, they need to locate and sign in. This function can not only record the on-site time of the operation and maintenance personnel, but also facilitate the customer service to understand the progress of the work order. necessary.
4. Maintain processing records
Operation and maintenance personnel need to take photos and record the operation and maintenance process when processing work orders, so the operation and maintenance work order system needs to have the functions of uploading photos and maintenance records. Of course, if accessories are used during the maintenance process, a record of accessory consumption is also required, so that all maintenance records can be seen in the later return visit or review, which is convenient for understanding the specific situation at that time.
5. Return visit
The step of returning to the door-to-door work order is essential. The customer service return visit can understand the customer's satisfaction and the processing of the work order. If the customer is not satisfied or the construction unit is completed and the operation and maintenance personnel click to complete the work order, the work order can be processed. of redistribution.
The functions listed above are only relatively important major functions. The detailed operations and other functions may vary slightly depending on the system provider chosen by the enterprise. You can use the trial to confirm that the functions are suitable for the operation and maintenance of the enterprise. Work order system.