Keywords: old manufacturers, process management, order management
What is an order management system
The order management system (OMS) is a part of the logistics management system. Through the management and tracking of the orders placed by customers, the progress and completion of the orders can be dynamically grasped, and the operation efficiency in the logistics process can be improved, thereby saving operating time and operating costs, and improving The market competitiveness of logistics enterprises.
The main function of the order management system is to provide users with integrated one-stop supply chain services through unified orders. Order management and order tracking management can satisfy users' logistics services throughout the process. The order management system is an indispensable part of the logistics management chain. Through the management and distribution of orders, the organic combination of warehousing management and transportation management can be realized in a stable and effective way. , The order becomes an organic whole to meet the needs of logistics system informatization.
Order management is to manage, inquire, modify, print and other functions for various instructions issued by merchants, and at the same time feed back the processing information of business departments to merchants. The order management system generally includes: order processing, order confirmation, order status management (including cancellation, payment, delivery and other statuses, as well as order delivery and order query), etc.
Why do you need an order management system
- Improve management efficiency
At present, platforms in the market and related industries face a huge amount of orders, and the management efficiency can be greatly improved by configuring the order management system.
- Realize resource optimization allocation
Both information resources and human resources can be optimized on the basis of the application of the order management system.
- Improve customer experience
For the contemporary technology market, both the web version and the app version of the order management system can better improve customer experience. Based on such a platform, relevant units can fully meet the needs of customers in all aspects during the use process.
How to build an order management system
The low-code development platform combines a simple "graphical user interface" and a powerful "programming language", which greatly improves the efficiency of application development, and also improves the user experience to a new level. It greatly reduces the technical threshold of business development and can complete the application deployment of complex scenarios.
Tianling, an old manufacturer, once created a scientific order management system for Dynasty Furniture.
1. Presentation of the problem
With the development of the Internet, the traditional furniture industry has to change with the changes in the market. The previous offline management mode has low work efficiency and high personnel costs. In terms of product order management, it is impossible to control the shipment volume and quality. Feedback experience information and other issues.
Two, the solution
Based on the MyApps low-code platform, Tianling has created an order management system covering customer management, order management, financial management, and after-sales management according to the needs of Dynasty Home Furnishing, realizing the scientific order management of enterprises and further stimulating the efficiency of enterprises.
The flow chart of the management module sorted out by Tianling:
3. Features
All customer information query: All customer information query view displays all customer data of the default department of the currently logged in dealer user.
Create new customer information: ①Click the menu to create a customer ②Click submit to follow up the person ③The process flow goes to the node to be measured node.
(customer created)
(submit follow-up person)
(to be measured size node)
(Order Conversion CAD Drawing Node)
Design process: The system can be connected to third-party interfaces, such as "Kujiale Design System". After the follow-up person submits the design order, the system directly connects with the third party.
Third-party system access:
Kujiale order: The dealer selects the Kujiale order from the customer list to place the order. The dealer submits the process to the factory, and the factory conducts review and quotation. After the quotation is checked, it enters production scheduling, and then enters production.
4. Realize value
- Improve work efficiency and reduce a lot of duplication of labor.
Using the order management system, you only need to input the basic information and the generated data, and other information forms will be automatically generated. It is not like manual operation. Every form needs to be done by a person, and it is easy to make mistakes. In this way, the use of the order management system greatly reduces the repetitive labor of people and improves the work efficiency of people.
- It is easy to inquire and keep abreast of the order status of various products.
The functions of the order management system include order management, dealer management, warehouse management, sales expense management, customer settlement, etc. The order management system provides each corresponding position and manager with the operation and query functions, which is convenient for each position to be quick and timely Accurately grasp the order situation of the enterprise, and do a good job in the processing of the order.
- Analysis with order management system
Through the comparative analysis of the order quantity, shipment quantity and return quantity of each product, we can further analyze the problems in production and operation, find out the reasons, make timely adjustments and make improvements, so as to reduce the controllable losses for the enterprise, and correspondingly Increase revenue.
- For order management.
The order management system can realize single and batch order management, connect order management and inventory management, and when placing an order, it will also have the function of inventory reminder and early warning. It is also connected with customer management. For historical Order status and order execution status can also be queried.