With the increasing contribution of the digital economy to economic and social development, digital finance, as an integral part and important support of the digital economy, is also becoming the commanding heights of competition and cooperation in the financial field. However, while the data element promotes the rapid development of digital finance, the increasingly complex Internet environment and the increasing financial supervision have brought new challenges to how the digital financial market seeks a balance between efficiency and security. In the face of this industry test, how does Chengdu Sichao Technology Co., Ltd. (hereinafter referred to as "Sichao Technology") calmly answer the analysis?
Exam question: How to achieve the balance between security compliance and close connection with customers?
As the only R&D center of the group, Sichao Technology is based on the US market and has a global layout. Many countries cooperate to provide efficient digital solutions for international financial services and meet the needs of the public for financial loans.
As competition in the current financial services market escalates, market participants need to meet stringent policy regulations, data privacy protection and compliance requirements while improving customer service efficiency and customer experience. Therefore, in the face of the continuous growth of a series of applications such as customer relationship maintenance, credit services, and risk control, Sichao Technology hopes to find a mature solution that has been verified by the industry to provide more refined authority control and security protection for the business, and at the same time better Improve customer acquisition efficiency and post-loan service quality.
Problem solving: transforming the architecture to enable business stability, security, and scalability
The financial service information solutions provided by Sichao Technology serve many overseas countries and regions, so enterprises need a global cloud platform to provide stable cloud services and high-efficiency, low-latency data transmission. In addition, the complete security and compliance certification of cloud service providers is also a factor that Cichao Technology values. Therefore, after comparing multiple service providers, the advantages of Amazon Cloud Technology in the fields of compliance, cost-effectiveness, and elastic expansion have become the best choice for Sichao Technology:
● Database is the core application in financial scenarios. Amazon Aurora of Amazon Cloud Technology provides built-in security, automatic multi-region replication and multi-service integration capabilities on the basis of compatibility with MySQL and PostgreSQL, which is suitable for helping enterprises build more secure With a reliable global database, it allows enterprises to obtain better disaster recovery capabilities, achieve 99.99% SLA, and support a more stable online financial service experience.
● The Amazon OpenSearch Service hosted by Amazon Cloud Technology supports business and operational data analysis and provides the required results for financial-related businesses. The technical experience consistent with the open source ElasticSearch can help its technical team get started faster and eliminate the pressure of operation and maintenance caused by self-managed deployment. Enhance business security.
● By introducing the Amazon Connect service to replace the previously adopted VoIP call center solution, the call center will truly become a module that drives business development, and AI and machine learning technologies will assist human agents to complete customer service more efficiently.
● The technical team of Amazon Cloud Technology and Amazon Cloud Technology partners provided full support, helping Sichao Technology to migrate the financial service database from the self-built system on the original cloud platform to Amazon Cloud Technology in just one month, and Provides a series of security assessment services and optimization suggestions, including the use of Amazon Identity and Access Management (IAM) authentication system to achieve fine-grained system identity management, and the unified establishment of security incident monitoring through Amazon Security Hub, Amazon GuardDuty and Amazon Detective Visibility, using Amazon Organizations and Amazon Control Tower to implement a multi-account architecture, creating a security cornerstone that can support global multi-regional business development.
Answer: Reduce costs and increase efficiency, injecting new impetus into business development
After migrating the original self-built business system database to Amazon Cloud Technology, Cichao Technology can take full advantage of the scalability and enterprise capabilities provided by the Amazon Aurora cloud hosted relational database and the Amazon OpenSearch Service hosted distributed search and analysis suite. Class performance to provide more efficient support for financial services businesses.
In the customer interaction scenario, after adopting the Amazon Connect cloud contact center service, Cichao Technology can not only achieve a deeper integration between customer contact and business systems within two months, but also use a series of artificial intelligence capabilities provided by Amazon Cloud Technology , transforming data into actionable insights, promoting business optimization.
In addition, by cooperating with the Amazon Cloud Technology professional service team to implement security projects, Cichao Technology relies on Amazon GuardDuty, Amazon Security Hub, Amazon Secrets Manager, Amazon IAM and a series of security, identity and compliance services provided by Amazon Cloud Technology Establish a solid security baseline, provide detailed security assessment, fine-grained access control and audit for the financial service product architecture, and triple the overall security protection capability.
In the future, Cichao Technology plans to further integrate its own business system with Amazon Connect to continuously optimize customer interaction experience. The technical team will also gradually transform the infrastructure to the Kubernetes container technology stack based on Amazon cloud technology, so as to promote the implementation of the enterprise's overall DevOps automation development and implementation strategy. In terms of business, Sichao Technology will also join hands with Amazon Cloud Technology to expand the application of financial social networking, and use artificial intelligence and machine learning in core systems such as anti-fraud and credit evaluation to provide customers with better intelligent financial services.