table of Contents
Face the problem of the unknown when the original demand :()
- what is this?
- This can be doing?
- This is something I have to do any good?
- Learn how to use and where?
- How much to buy, learn it difficult?
Abstract Overview
- To define (uniqueness)
- Function (s; used alone or in combinations)
- Features (advantages and disadvantages, comparative analysis)
- Learning methods and applications (methodology and values)
- Cost (money; time; learning resources)
Problem Replay
- what is this? : Definition (uniqueness)
- This can be doing? : Function (s; used alone or in combinations)
- This is something I have to do any good? : Features (advantages and disadvantages, comparative analysis)
- Learn how to use and where? : Learning methods and applications (methodology and values)
- How much to buy, learn it difficult? : Cost (money; time; learning resources)
Case
The first case: most people are not familiar with the case
About vuet
1. to define (Uniqueness)
vuet is a theme of Typora. Chinese screen name because the individual is seeking little bit loose , the English name is Tamkery , Vuet theme is rewritten in Typora theme vut basis according to personal habits, then add the English name of the first letter in the back vue vuet. vuet vue retain the original name, but also a little of their own contribution.
2. Function (s; used alone or in combinations)
Typora write notes using Markdown format when the content is rendered. Personal notes, micro-channel public number are carried out with Vuet rendering style theme. They are generally only consider the text, regardless of the format of the article. Use theme layout can be done once, use many times, time savings editing an article, and improve efficiency.
3. features (advantages and disadvantages, comparative analysis)
advantage:
- good looking
- Common
- Simple to use
Disadvantages:
Special style NA
Currently only available in Typora and VS code below
4. learning methods and applications (methodology and values)
Learning: the need for markdown basis; Identifying common Md editor; familiar Typora software.
Applications: document editing Related: writing documentation; taking notes; write messages; resume writing; write micro-channel public number
5. Cost (money; time; learning resources)
Money : open source, free
Time : There is the basis of one second to use; no foundation, I do not know what to put in it, forced to look ignorant
Learning Resources : beep beep miles miles have I recorded the demo video and look to find little loose to (find little loose and Tamkery individual unique ID)
Article Writing background
- There are basic one second to get started; there is no basis, I do not know what to put in it, forced to look ignorant
I do not like to use simple this term. For those who have the basis, relying on the experience they are able to quickly make knowledge transfer, to learn and to get started quickly; for the inexperienced, unfamiliar areas, not familiar with professional terms, the overall feeling is "I do not know to say What, look ignorant force. "
- I write these words in the word all know, you can put them together make up article, I will not read.
This should be the most cases are encountered, and I am no exception. Just wanted to write this article to answer the questions, or how to deal with such a situation.
In the former work, we faced such a customer: older, do not see or can not understand the operation documentation, poor memory, do not like to summarize. So teach the same operation over and over again, forget and come to you, know that the church is the site I would have forgotten. Probably taught to forget, forget they have to teach so an infinite loop. The spirit of all customer-centric philosophy, it does not teach the problems facing complaints.
Faced with this situation, I experienced three stages:
The first stage:
Wholeheartedly to teach, taught school, operating with a step by step to do. I was careful to teach thinking, concise expression he always understood, there will always learn.
The reality is that you can teach him carefully because an individual basis difference , do not do anything summary notes, memory does not work, so that teaching Ma Dongmei, practice Honglei .
After back and forth several times, I was getting bored, do not teach it, is facing the risk of complaints; teach it, nausea themselves into an infinite loop.
second stage
Not taught . Really I had this idea, but the duration soon no adverse effects. (Escape is not the answer, so it is best to avoid this stage)
It was going to be plagued with this problem every day, every day it was thinking how to solve this problem. Finally, the conclusion is the person in charge before he is asked to find how to solve. So I made it according to their own understanding and oral judgment: pay any attention to him
Find me, always late reply message. Even if the reply message content is also very perfunctory "I'm in a meeting," "I work fast," "and so I look at the statistics back to you" .
At that time encouraging my sentence is:
You weak foundation, low learning ability, I have no legal obligation for you to do compulsory work. Have not learned to walk, let me teach you to fly, base running are not how I taught you?
In fact, the essence of this stage trying to avoid the issue . The root cause of this problem is the gap , especially in bringing education and awareness-contact surface gap.
In school, because after exams and professional screening reclassification clustering, so you can come into contact with people and your ability level did not differ much. But after work, in the face of a larger collection of human society, which in some way across the gap where the contact is frequent. How to properly deal with this situation? Of course, the two methods will not work, but is not desirable.
First, personal wishful thinking waste of time; second, to avoid problems never solve the problem.
The third stage
When we say that learning, in the end is what to say?
Personal understanding, learning costs = money + time + resources .
To school, you have to pay your dues; to remedial classes tuition, you have to teach entry fee. Money is the cost of the learning process most directly exposed to .
Six years of primary school; junior high school three years; three years of high school; college four years of college. A simple calculation, put on an undergraduate learning time cost at least a decade.
The village of the town's schools than good; the county's schools better than the town; the city of learning is better than learning the county, the provincial capital where the school off than the general good of the city. School teachers, students, used books all this can be referred to as resources .
So you want to learn the knowledge of some aspects at least consider the cost of learning : money, time, resources .
So the question dismantling, coping strategies naturally came out.
- Money: I repeat teach him, he repeated forget. No money benefits, stage a way to give up.
- Time: He will invest the time to learn it? will not. Personal escape can solve the problem? Can not. Stage two ways to give up.
- Resources: Since the reluctant money and time, then how to use resources to solve?
I have also thought of traveling to face to face training rather than distance learning, but did not pay for human travel; I also spent a lot of time to teach him, the effect is one ear and out. Did not move, I think I can give provide resources while using psychology to make him understand the way of communication I was careful to teach you, but because you can not learn the basis of personal reasons, and even then I was willing to give help you.
Individualized can not hold a teaching would mind. Because the reason an individual basis, I think there will always be very simple but the other difficult situations. This is what I mentioned earlier across the base exchange problem.
The reason to spend money on the case, consider putting in a lot of time to help you to make up the foundation. I do not want to pay the cost base and poor people's money, do not do not teach avoid the problem. I'll give you resources, see for yourself understanding of their own, to make up on the basis of their own fall. Free resources, problem offer advice, but I would not invest a lot of time cost for you. While avoiding complaints, psychological allowed to understand the root cause of the problem, not me and that you: 1. reluctant to invest money cost of learning; 2 cost reluctant to invest time to learn. But I did not give you, give you help and advice simple question of learning resources.
Back to the individual case again, through these three stages later, I met the sting of customers, it is natural to deal with a set of his way.
First: Serious Teaching (only once)
Second: After providing written documentation, let him practice
Third: the exchange of recording time, next time you find forget, he recalled the first band chats. So he looked at the records of communication operations in general, if you encounter a problem, but the second can provide advice generally does not go Shoubashoujiao school.
Fourth: In general, memories are chats can think of; but still forget, that last way is to provide support documentation.
Fifth: Moving on down to business, talking points daily, improve their relationship.
to sum up
The best course is to learn the state money, time, resources, three kinds of costs are invested; if you want to save the cost of which, is not impossible, but the effect is not so good nothing.