Net prices -6
External organization of specific forms of virtualization
Outsourcing, strategic alliances, franchising, joint ventures, virtual sales network (especially small buns Meng)
The implementation of the basic steps (eight steps) Customer Relationship Management
Establish business plans and establish a customer relationship management project team, analyze customer needs and carry out early information system construction, clear enterprise applications for customer relationship management at different levels system set priorities, choose the right plan, organize user training, maintenance assessment and improvements. (note the distinction between the basic steps of customer relationship management)
The basic steps of customer relationship management (five steps)
For customer analysis; in-depth understanding of the target customers; developing relations network; creating customer value; customer relationship management
Business Process Reengineering (BPR): In order to achieve significant improvements in key indicators to measure performance, to rethink fundamentally reinvent business processes
Reengineering Features:
Reengineering core customer-centric is the starting point of reengineering
The core business is the reengineering of the enterprise business process re-engineering
Reengineering is the essence of innovation management and organization
BPR implementation steps
Construction of reengineering team
Conduct a comprehensive analysis of existing processes
Business Process Reengineering
Implementation and continuous improvement
Reengineering basic work
Establish an effective organizational guarantee
Establish workflow management information system
Reshaping corporate culture
Cultivating talent
Establish meaningful learning organization
Learning organization can effectively acquire knowledge capital
Learning Organization adapt to the competitive environment of the premise
Organizational learning is a prerequisite for the survival and development of the organization
Peter Senge proposes Discipline
Self-transcendence, spiritual foundation of a learning organization; improving mental models; building shared vision; team learning; systems thinking, The Fifth Discipline core.
Target Marketing experienced three stages of
market segmentation
target marketing
market positionNo differences in marketing is directed at producers, centralized marketing is a market for customers.
brand strategy
Brand strategy users
Manufacturer's brand strategy; distributor brand strategy; manufacturer and distributor of brand mix strategy.
Brand strategy with the same score
Multi-brand strategy
Pricing strategy, pricing
cost basis; consumer awareness; market similar products