Supplier Relationship Management (SRM) in recent years and is a hot topic, mainly academic institutions After research Customer Relationship Management (CRM), supplier relationship management we find very important reason that there are many organizations have begun to study abroad supplier relationship management, and some even proposed a "supplier ecosystem", in short, more and more complex, foggy, half-comprehended.
Supplier relationships, and interpersonal relationships similar, supplier relationship management is also similar to the human relations management. Modern rapid economic development, especially the development of business and industry, to speed up the flow of population, people bid farewell to the traditional "farming era" and "self-sufficiency", the need for more division of labor between people. Like sports, from going it alone, to team sports, the high jump, long jump and running to the football, basketball and volleyball.
Enterprises, too, began the 20th century, with the refinement of social division of labor and government institutions, popular business "outsourcing" concept, more and more enterprises to focus on their core business, the non-core divestitures. The links between enterprise business closer relations between enterprises is becoming increasingly important. When businesses find each other's contribution can be integrated into a new capacity and produce comprehensive benefits, need to re-evaluate the relationship between companies and suppliers, its meaning is shared collaboration and innovation with suppliers.
There are kinds of ideas now called "value chain" (Value Chain), which is to the effect that competition not between companies and enterprises, but occurs between the respective enterprise value chain. Only effective management of all aspects of the value chain (business) process industry, could truly sustainable competitive advantage. The perfect single task is completed, if not the whole process play its due role in these tasks it is for the customer in terms of no value.
If a single enterprise than for personal, organizers plan to organize an amateur soccer team to participate in the competition, the organizers screened only need 11 good footballer (soccer at each position are excellent), but also a comprehensive medical , logistical support, to ensure that each athlete play presents the best competitive state, I understand this is the "value chain."
At the same time, the development of information network technology, the cooperation between companies and suppliers across the restricted area of contact between the company becoming more open cooperation has become increasingly diverse. One of the core competitiveness of suppliers of resources can become a business, the mobile phone industry integrated innovation is a typical case of the column.
Many academic report, the reason why Japan's Toyota Motor able to overtake the US General Motors, one of its core is the Supplier Relationship Management system.
Toyota and suppliers at all levels is a long-term relationship, risk and profit sharing, so Toyota's supplier is willing to invest at all levels to do research and development, is willing to make continuous process optimization techniques and, in turn, promote the production of Toyota cars to enhance the safety, quality and reliability, the cost is more competitive.
While General Motors and suppliers to establish a simple trading relationship, invite the major parts suppliers every year or two strokes a standard, the price of the most competitive suppliers to become suppliers of the next delivery cycle. Such causing many auto parts suppliers refused to invest in research and development, and customer refused to share the latest technological achievements.
Toyota's approach is similar to the European tradition of the club, which has a complete management system and the youth system, willing to put in a steady stream to the adult soccer talents. The US general practice, a bit like a domestic soccer team, youth are unwilling to invest and infrastructure, a word is "buy."
In this trend, academia redefined supplier relationships, the concept of partner suppliers (Partner Supplier), the "hostile" relationship between companies and suppliers to "trust" relationship, the simple deal relationship up to the partnership. Partners suppliers are suppliers and their customers to achieve a certain degree of commitment and agreement on certain products and services within a specific period of time, including information sharing, sharing and sharing the benefits and risks due to the partnership brings, that partner the concept must be based on cooperation and trust. Partnership means to achieve lateral system integration and business integration results in co-ownership under no circumstances, cooperation and create market value.
Source Luo cloud computing (Huizhou) - SRM system focused on research and development ( http://www.rofousrm.net/ )