Issue Log PMP training, the list of issues, problem-solving knowledge
In the sixth edition of PMP training knowledge, there has been a large number of issues related to the content of the log, to solve the problem. But in textbooks, for description of the problem and solution ideas in addition to the seven steps, did not give more tips. Next, Guangzhou Hui Cheung Enterprise Management Consulting Co., Ltd., will help McKinsey management model for problem solving and methods of observation for the content of the work and life are very meaningful are expanded, the majority view in the hereafter from McKinsey management system, a reference to the student's work and life, today, this article first chat What is the nature of the problem.
First, the so-called "problem" is "must be solved subject"
Despite the importance and urgency of the matter is different, but all around us all the time there are numerous problems such as:.
"How to develop a best-selling product?
"Tomorrow's meeting to ask who chairs?"
"How snatch lost market?"
"How can we reduce the cost of circulation?"
"How to make the management team approved the investment proposal?"
However, the so-called "problem" in the end what is? It can be a difficult question in Shakespeare's "Hamlet" appears: "is alive or dead that's the problem (To be or not to be, that is the question.) ,, may also be a daily little things in life?? What to eat for lunch today? "
numerous" problems "which have one thing in common, that we must decide how policy and implementation. In other words, the so-called "problem" which consists of a single or multiple points exist •• issue (Question), the need to develop strategies to address and resolve to put into practice.
To Hamlet, for example, that he "must be developed and implemented to address strategies to solve the problem" is "is alive or dead?" The second election questions. Consequently, his solving strategies is to decide the life or after death, to be able to implement. As for the "what to eat lunch," the problems, solutions strategy is to measure their wallets and choose your favorite food from the menu. Before this case, the problem will make the decision stage, it is removed or resolved.
Despite the different components of these two issues, but they are solving strategies must be developed and implemented to solve the problem. You can think of, if you encounter problems in life constantly ask you, have to find a solution strategy and implementation?
Second, the "Resolution" means: it is difficult to make a decision to withdraw
Usually, when we implement a settlement strategy, often accompanied by the inevitable result can not be easily withdrawn. Hamlet once dead, would be difficult to revive. Question lunch, too, eat a meal of beef covered only regret should point ramen, too late. (However, the example Hamlet is different, as long as you are alive, you can choose in the evening to eat ramen.)
Moreover, if a company in order to expand sales, additional production lines, but after other companies' production also increased, the the company's turnover will not achieve the desired increase. Thus, despite an increase in the company's production line, but had to face a lower operating rate dilemma. Additional production line to spend not a small number of large investment means that stuck with large amounts of cash. Even too much production and purchase large amounts, it is difficult to dismiss the production line. I think we are well aware, holders of idle assets of the enterprise is how big a burden. Because it is difficult to make a decision to withdraw, it must seek the right solution strategy.
Third, the nature of the problem is the gap between the expectations and the status quo
we now know, the problem is the need to develop strategies to address and put into practical action to solve the problem, but "nature of the problem" in the end what is?
(Nature of the problem chart)
Hamlet's topic is "is alive or dead?", Is forced to make this decision from the options mutually exclusive in. Therefore, the nature of the problem in the end what is the answer, in his line of:
the presence or dying, where the problem is;
whether or not to accept the heartfelt rampant fate,
horizontal Shi Shi Shi, it becomes all the more noble feelings.
Still plagued by raging to fight for,
by taking against them?
Seen in this light, Hamlet expected to survive, is able to "feel even more noble." So, with the gap between his current situation and expectations. The elimination of this gap solution is "is alive or dead?" This issue (question).
IV. Lunch problem also lies in the nature of the "gap"
back problem just for lunch, the protagonist feel hungry during the day, in order to solve the status quo fasting in the hope that a moderate recovery stomach satiety. In this case, the gap appeared between the status quo and look forward to "the fasting state," the "moderate satiety state". However, more can be interpreted as the protagonist hopes to achieve the desired objectives serve two purposes, that is, since to eat, not the highest satisfaction as an option to choose from the menu.
Therefore, the so-called "problem", in essence, means the gap between the expectations of the situation and the status quo. For example, a company presents a problem in business: A product image is getting worse. Companies worry, generating gap between the image and the status quo A product expected. As another example, in a resort hotel, when the high vacancy rate is seen as a problem, there is a gap between the availability rate and the status quo which means that the hotel is looking for.
Here, I ask you, your problem is with the situation expected to produce a kind of gap?
Fifth, the problem has two sides
Thinking along this direction will continue gradually discovered that the problem has a Problem and Question two sides. The so-called "problem", in addition to the gap between the current situation and expectations: Problem addition, there is another aspect, the subject is extended from Problem: Question. Therefore, to solve the problem of processes should be: first found and expected to produce drop of Problem, then select Question as specific topics and find answers as the Answer.
Therefore, we can work with "problem '' to indicate the gap between the expectations of the situation and the status quo, with the" problem "to represent the pursuit of answers to questions.
VI. Issue is divided into three categories, each with a different topic
I will say conclusion the problem (that is, the gap between the expectations of the condition and status) can be divided into three types:. "restitution type '' against potential type" "the pursuit of the ideal type" these are just prototypes, when we actually deal with the problem, a large most cases are a mixture of these three types.
in addition, the subject (ie questions that must be answered) in the field, including "master status quo", "analysis", "prevention strategies", "coping strategies" occurs when the "relapse prevention strategies." "selected ideal", etc. If you ask me which is the most important topic in the field, I would say that because of the type of problem varies. Additionally, in these subject areas where, from time to time to be set more specific topics.
First, the so-called "problem" is "must be solved subject"
Despite the importance and urgency of the matter is different, but all around us all the time there are numerous problems such as:.
"How to develop a best-selling product?
"Tomorrow's meeting to ask who chairs?"
"How snatch lost market?"
"How can we reduce the cost of circulation?"
"How to make the management team approved the investment proposal?"
However, the so-called "problem" in the end what is? It can be a difficult question in Shakespeare's "Hamlet" appears: "is alive or dead that's the problem (To be or not to be, that is the question.) ,, may also be a daily little things in life?? What to eat for lunch today? "
numerous" problems "which have one thing in common, that we must decide how policy and implementation. In other words, the so-called "problem" which consists of a single or multiple points exist •• issue (Question), the need to develop strategies to address and resolve to put into practice.
To Hamlet, for example, that he "must be developed and implemented to address strategies to solve the problem" is "is alive or dead?" The second election questions. Consequently, his solving strategies is to decide the life or after death, to be able to implement. As for the "what to eat lunch," the problems, solutions strategy is to measure their wallets and choose your favorite food from the menu. Before this case, the problem will make the decision stage, it is removed or resolved.
Despite the different components of these two issues, but they are solving strategies must be developed and implemented to solve the problem. You can think of, if you encounter problems in life constantly ask you, have to find a solution strategy and implementation?
Second, the "Resolution" means: it is difficult to make a decision to withdraw
Usually, when we implement a settlement strategy, often accompanied by the inevitable result can not be easily withdrawn. Hamlet once dead, would be difficult to revive. Question lunch, too, eat a meal of beef covered only regret should point ramen, too late. (However, the example Hamlet is different, as long as you are alive, you can choose in the evening to eat ramen.)
Moreover, if a company in order to expand sales, additional production lines, but after other companies' production also increased, the the company's turnover will not achieve the desired increase. Thus, despite an increase in the company's production line, but had to face a lower operating rate dilemma. Additional production line to spend not a small number of large investment means that stuck with large amounts of cash. Even too much production and purchase large amounts, it is difficult to dismiss the production line. I think we are well aware, holders of idle assets of the enterprise is how big a burden. Because it is difficult to make a decision to withdraw, it must seek the right solution strategy.
Third, the nature of the problem is the gap between the expectations and the status quo
we now know, the problem is the need to develop strategies to address and put into practical action to solve the problem, but "nature of the problem" in the end what is?
(Nature of the problem chart)
Hamlet's topic is "is alive or dead?", Is forced to make this decision from the options mutually exclusive in. Therefore, the nature of the problem in the end what is the answer, in his line of:
the presence or dying, where the problem is;
whether or not to accept the heartfelt rampant fate,
horizontal Shi Shi Shi, it becomes all the more noble feelings.
Still plagued by raging to fight for,
by taking against them?
Seen in this light, Hamlet expected to survive, is able to "feel even more noble." So, with the gap between his current situation and expectations. The elimination of this gap solution is "is alive or dead?" This issue (question).
IV. Lunch problem also lies in the nature of the "gap"
back problem just for lunch, the protagonist feel hungry during the day, in order to solve the status quo fasting in the hope that a moderate recovery stomach satiety. In this case, the gap appeared between the status quo and look forward to "the fasting state," the "moderate satiety state". However, more can be interpreted as the protagonist hopes to achieve the desired objectives serve two purposes, that is, since to eat, not the highest satisfaction as an option to choose from the menu.
Therefore, the so-called "problem", in essence, means the gap between the expectations of the situation and the status quo. For example, a company presents a problem in business: A product image is getting worse. Companies worry, generating gap between the image and the status quo A product expected. As another example, in a resort hotel, when the high vacancy rate is seen as a problem, there is a gap between the availability rate and the status quo which means that the hotel is looking for.
Here, I ask you, your problem is with the situation expected to produce a kind of gap?
Fifth, the problem has two sides
Thinking along this direction will continue gradually discovered that the problem has a Problem and Question two sides. The so-called "problem", in addition to the gap between the current situation and expectations: Problem addition, there is another aspect, the subject is extended from Problem: Question. Therefore, to solve the problem of processes should be: first found and expected to produce drop of Problem, then select Question as specific topics and find answers as the Answer.
Therefore, we can work with "problem '' to indicate the gap between the expectations of the situation and the status quo, with the" problem "to represent the pursuit of answers to questions.
VI. Issue is divided into three categories, each with a different topic
I will say conclusion the problem (that is, the gap between the expectations of the condition and status) can be divided into three types:. "restitution type '' against potential type" "the pursuit of the ideal type" these are just prototypes, when we actually deal with the problem, a large most cases are a mixture of these three types.
in addition, the subject (ie questions that must be answered) in the field, including "master status quo", "analysis", "prevention strategies", "coping strategies" occurs when the "relapse prevention strategies." "selected ideal", etc. If you ask me which is the most important topic in the field, I would say that because of the type of problem varies. Additionally, in these subject areas where, from time to time to be set more specific topics.