08:00
Just drink tea first, we heard a colleague complained customer "harsh", increased workload and time compression. This mentality will destroy the already tight day, I hasten to reassure: We do service, must be a customer perspective, to be for the customer. Customers can not "profit", we will not do better than B's. What they are doing there "with emotion," is people can see it. On the one hand, when things in the past, customers may realize or might reflect on the quality of our service. On the other hand, people are growing up in a "limited" resources, we can do and that we progress, we would like to thank customers, "oppression." Do it anyway, the mentality is that we can put a hundred percent control point.
In fact, these two days I have been reflecting on Tuesday, the day playing badminton concerned to mind. In addition to yesterday reflection of the mentality of impetuous, there are "moral" and "psychological" problem.
Badminton Association landing, many times, the ball will fall between two people. Sometimes between teammates, and sometimes between opponents, but not more often on their own initiative to pick up the ball, every time I see the other struck first or colleagues move, I will not pick up subconsciously. I know I'm tired, but tired as others. From this point to see the details of their own moral thickness is not enough.
There will always play the lead, falling behind, there are good shots, but also does not receive the ball, but they will easily be the last of these details or the next score and play well so they can not concentrate on the moment the ball. Playing well, I will just confess their distraction with his teammates. When I consciously try to forget about the past or future details, we are behind in the 0 to 2, 3 to 2 reversal of the war. Suddenly reminds me of the department pregnant NBA Raptors - Leonard.
"Distinguishes successful entrepreneurs and entrepreneurs is that he will not be entangled in the past and the present, but to handle affairs according to their own insight into the future ......" - Ludwig von Mises
Zeng also said: "do not love the past, now is not complicated, the future is not welcome."