How customer service performance appraisal?
In the electricity business enterprises, it is essential to performance appraisal for customer service, so how exactly does the assessment?
Here we use the Symbol Technologies Ltd. Harbin Industrial performance radar software, customer data for statistical work, in order to facilitate the payment of wages based on performance.
Performance radar can help Jingdong, Lynx, Taobao sellers customer service management, statistical performance of the software.
Provide sales statistics, customer service wage distribution, scheduling punch card and other advanced features, allows organizations to effectively monitor employees understand the dynamics shop, saving administrative costs.
1 pain point:
Store the current status is unclear,
Unable to adjust operational programs.
solution:
Real-time data in one hand,
Shops situation at a glance.
2 pain points:
Nowhere customer service evaluation,
Shop run single reason can not be found.
solution:
Multi-index evaluation, performance statistics automatically,
Supervise customer service.
3 pain points:
Performance pay is not linked to reward and punishment system difficult to implement.
solution:
Wage distribution according to work,
Cost savings, improve team efficiency.
Pain point 4:
A company store more shops, more than the use of an account,
the customer service performance can not be distinguished.
solution:
Performance assessment by people,
Easy multi-store management, multi-account management.
Orders, transformation, distribution and other pressure multidimensional, comprehensive statistics, real-time data updates, store data at a glance. Yesterday Today data comparison, want to see. More than ten customer service professional assessment indicators, KPI weights freely configurable, customer service capabilities panoramic view, wage settlement easy to get. Multi-store customer service scheduling multiple accounts, a key moment generated. Orders screening, ad filtering,
Match performance, attendance and other professional performance evaluation functions in line with the actual needs of the electricity supplier.
