Gongyongshiye services tend to spend a lot of manpower and financial resources. In recent years, with the increasing labor costs, import RPA became Gongyongshiye company reduced working hours, saving the best choice for cost.
Today, there are more and more global companies are Gongyongshiye implemented and optimistic about the RPA. British Joint Gongyongshiye companies (United Utilities), then after the import RPA significantly improve work efficiency.
Company Background (Background) 
United Utilities Company (United Utilities, UU) is the UK's largest listed water company, mainly engaged in northwest England, domestic water and wastewater treatment services to about 700 million people. UU import RPA in November 2017, January the following year will be the first automated processes. The company's IT team is focused on research RPA and its applications, has now been automated by RPA 20 processes, procedures and another 12 under development.
Application Process
1 into the application system to make sure the person in charge, make an appointment to visit send text messages to customers
before importing RPA: 8 employees spend 6.4 hours to complete manually.
After introducing RPA: 1 robot completed within 30 minutes.
Implementation Effect: annual savings for the company processes nearly 2000 hours, and the date sent, sender logs and other records are to be investigated.
Although the manual work has decreased, but the company has not laid off. "By saving time employees, originally responsible for sending text messages will have more time to communicate with customers .RPA purpose is not to lay off, but the mindless and without knowledge of the business workflow automation." Project leader Genevieve Wallace Dean representation .
2 unmetered customers can apply for free meter, in response to customer demand for water is measured
before importing RPA: water meter installation is appropriate to calculate staff based on the number of population and housing area. However, with the surge in customer demand, it is difficult to hire enough staff.
After importing RPA: customer acceptance of robot applications, perform calculations based on the application.
Implementation Effect: to improve the efficiency of customer service, increase the robot when an increase in customer demand, business will not be affected due to shortage of manpower. 
3 testing and troubleshooting
Before importing RPA: manual testing often way or another problem. Some questions even after a long time will not be discovered.
After introduction RPA: 10 robots, 7 × 24 hours a day. Once operational error occurred, you will immediately feedback to the manager, you can visually see clearly where the problem lies.
Implementation Effect: to improve the frequency and accuracy of detection, early detection, to prevent leakage.
4 report business data
before importing RPA: 8 employees, 4 times a day, consuming 720 minutes, the statistics service data manually
after import RPA: robot data to automatically generate business reports, just 32 minutes.
Implementation Effect: greatly improving the efficiency of business reporting data. The summer of 2018, in the absence of additional personnel, the number of reports from four times a day to nine times a day.