AI concepts and techniques swept through various regions of the world, the needs of travelers is also increasing, the influx of a large number of customer groups, customer communication in a timely manner and area of customer service and flexible scheduling are subject to limitations. The customer service accommodation was also rising year by year, heavy workload, integrity and inclusive customer service systems are being tested.
The use of artificial intelligence + Big Data, Europe can travel in the wisdom of that strategic plan in order to promote the center robot phone, smart phone robot to use in customer service. About robot electric phone really easy to use? Voice robot prices will support enterprises to promote, make the following answer for everyone:
Improve office efficiency and rich marketing channels
l corporate directory: the flexibility to retrieve directory information, quickly find the working group Information, timely communication problems.
l Customer Management: Customer service personnel can accurately locate portrait view booking channels, do everything in the sales service, to provide users with anytime, anywhere ××× customer service.
l work order flow: the ability to submit tickets via computers and mobile phones, and transfer instructions, support ticket creation and tracking, each link are subject to change at any time and remind records.
l Intelligent Quality: to provide fast and efficient means of quality control, customer service and timely re-set work, the real cause of the problem analysis based on the results of quality control, timely fix problems, improve customer service system, to optimize their service processes.
l enabling data: the use of big data analysis capabilities, on-line / call traffic, each inlet flow, travel in a predetermined manner, the robot utilization for effective analysis and management for the industry to provide data to support commercial value, enhance corporate service levels.
Improve the quality of travel, intelligent planning travel program
l Map: based travel, the use of geographic information systems transmit data on the travel destination map to achieve electronic, precision positioning, real-time travel data browsing.
l Intelligent Robot: without waiting in line, to guide users to quickly triage, accurately find ××× window to avoid the call / online customer service response is not timely, enhance customer service experience.
l Total Channel Access: Users can through the official website, APP, micro letter, QQ, Alipay and other multi-channel access, get around the hotel, local characteristics, travel reservation services, travel and other travel information flow forecasting trends, intelligent planning travel program.
From the office to travel outside Europe can be a smart phone call system has always been committed to create a more suitable for enterprises and end-users of high-quality products, enhance the customer experience, and promote service model innovation, improve service quality, to realize the wisdom of travel.