Grasp the speed advantage, only fast enough business to survive; to break the inertia of thinking, forward-reverse comb; streamlining of redundant work flow chart analysis fell in love; merger of similar items, to keep inferior superior release production capacity; reasonable multi-dimensional planning, time and place of the characters to be taken into account.
Grasp the speed advantage - only fast enough business to survive
Before the establishment of IT systems, Huawei issued on goods declared end of the story, not the cargo details will be provided to customers, which results in customers receiving document must re-fill after receiving the goods. Impact of this service model that accounted for a retrial, the follow-up aspects of internal assets stagnated, time spent away do not say, even a dead letter process operations have not generated waves, typically in vain to do something blind. To address this problem, remove the weaknesses in the processes, Huawei constructed the electronic flow of customer service , on the one hand allows customers save time and worry, on the other hand one's own is also reduced waiting time to turn things around in one fell swoop, the disadvantage into advantage.
Huawei require employees: Once you begin, you must monitor the implementation of all key aspects, to ensure that the tasks carried out according to schedule, and improve efficiency on this basis. So, how to control key processes in it?
Endure time advantage. Time advantage to maintain the longer, the greater its value. As the saying goes, "Know thyself know yourself." In order to obtain a higher value, mandate holders to deal with this advantage to establish how long it takes to obtain the advantages of competitors and how many turned poor time to make a strong response spearhead gains. Then, on this basis, we continue to meditation magic spell, a rise time of possession advantage of the key.
Turn around time disadvantage. By changing practices, the introduction of new technology, strengthen staff proficiency training, etc., to change the status of the key disadvantages. "Line to the water to the poor, sitting watching clouds from time to time" is a state, sometimes at a disadvantage of that is the source of inspiration advantage transformation.
Get more opportunities. Carding processes, you can find links to integrate, streamline business processes by subtraction, merger, rearrangement, etc., instead of the old technology new technology can also be used to shorten the working time.
To resolve external threats. Soul waited for opportunities around the kid, the advantages of the threat around hand in hand. Therefore, for the time advantage of the impact of external threats as soon as possible to be invisible. For example, once discovered after competitors introduce new technologies, to quickly grasp the advantages and disadvantages of new technologies, it is satisfied that at the advantages for its own purposes, and the formation of technical means with a time advantage.
To break the inertia of thinking - forward reverse sort
Dating back to the early 1990s, Huawei to recruit attitude among the ranks of manufacturers of telecommunications equipment. At that time, Motorola, Cisco, Ericsson, Nortel and other foreign veteran communications giant, is a strong product availability firmly occupy the Chinese market, Huawei internal breeding ground for a view: Huawei as a latecomer, the product should be obtained as soon as possible low-cost competitive advantage. However, Huawei believes that policy makers must as soon as possible to optimize production management, quality control and logistics system , get closer to those established communications giants. In early 1993, Huawei with the help of Siemens AG related technical personnel, redesigned the whole production process. Huawei hopes to internal unified logistics system to ensure complete quality control and production management, and reduce the circulation of materials and production cycle to improve Huawei's products supply capacity.
Is now no longer a far-reaching impact of the project on the evaluation of Huawei, the upstream, dare to challenge the way of thinking, it has played a huge role in Huawei revamped. Huawei has always insisted then break the inertia of thinking in the process optimization.
Combed forward. The processes have been completed combed forward, in order to estimate the attitude of the operator to achieve fluency in all aspects of the process of convergence, or select the appropriate thinking tools to analyze links between the various sectors, and forecast earnings that may arise.
Reverse discovery. Process optimization method is most conducive to creativity is to take a contrarian approach, pick out flaws in the process.
Huawei, each product line will form two teams - the Reds and the Blues , the Red Army at the time of a planning process, the Blues must find ways to "make trouble", "picky" to find out the Red Army design flaws in the process. This adverse optimized way to make the process more straightforward planners to see the process may be desired, but the process will enable improved job completion deadline is easier to grasp.
Streamline redundant - fell in love with the work flow chart analysis
In 2009, Huawei Ren Zhengfei issued instructions to all employees: Let the direct line to decision-making! He had all sorts of twists and turns to be a huge conglomerate firmly in the hands, but this time, on the front-line employees bustle but gradually the lack of passion and keen business during the year. He suddenly found that companies have too many process control points, redundant links hinder fluency upload issued, while reducing the work efficiency, but also erode the enthusiasm of the staff.
Ren believes that the removal of redundant links in the process, so that all aspects of the streamlined workflows, optimizing working procedures, the first step to improve the working efficiency.
Huawei has become a middle manager of Liu Ning said: "I am now one of the biggest hobby is to analyze the workflow of network diagrams , each time can remove a redundant link, the less likely the work of a delay, which means a lot of time the festival left. the past two years, I removed various redundant part of the work of 70, a rough assessment, save time up to more than 3,000 hours, which is more than 120 God! "
Merger of similar items - to keep inferior superior release production capacity
Another method is the addition of redundant merger of similar items. Zhuangzi Yun: "Qiu Hill plot humble and high, large rivers and water together." The combined effect of not only the parts into a whole, but that can be superimposed strengths, eliminate weaknesses.
Huawei, if the current work session neither be canceled, then the manager will be a change in thinking, it would be appropriate in all aspects of how to merge? Consolidation refers to two or more transactions or link into one . For example, merger, consolidation and other processes or tasks tool. In many cases, the production capacity of the imbalance between the various links, and some staff shortages, while others are overstaffed, busy uneven, will be adapted and merged these links often go bad elitist, get immediate results.
Multi-dimensional rational planning - People must take into account the time and place
Ren request: "employees to participate in management, and constantly optimize the process of working with the quality of work ...... all unreasonable reform process." How, then, can be adjusted to improve the irrational part, to ensure a reasonable process , to simplify the The purpose of it?
Reasonable measure of all aspects of arrangements. Huawei through "time, place, people" three questions to confirm the process in all aspects of the arrangement is reasonable, once discovered unreasonable, immediately reinvent the wheel, so that all aspects of maintaining optimal order to ensure that aspects of the work orderliness.
Time: delay time from the beginning to the end of the first session of the last part of the time, including travel time between all aspects of processing time and due to the malfunction, you can not get parts, and other issues are caused by how much? Whether the schedule is too tight, so that employees tension, fatigue? Or too loose, it is difficult to complete the task before delivery?
Location: distance between the operator how to place various aspects of distance? Whether to facilitate the transfer of work? If the swap be a part of the operating site, you can make the transfer of work shorter? After adjusting the placement of equipment and instruments, the operator whether to use more convenient, less time?
People: This link is not operating properly? Are adept skills? The link employee best at whether that? Whether there is a phenomenon of the post and staff capacity does not match? If you are familiar with the first part of the work so that employees transferred back from the second part, how much time can be saved?