According to feedback from netizens, Kingsoft WPS suffered a sudden service crash, including online documents, rice husk and other services being unavailable. "WPS crashed" became a hot search topic.
Some users reported that "the server crashed without even saving their documents." Another netizen consulted customer service about the matter. The customer service responded that "related services are being gradually restored. We are sorry for the inconvenience caused to everyone during their working days."