Intelligent Guidance (IG) provides patients with intelligent auxiliary services for online registration. After the patient inputs his or her symptoms, the AI engine will understand the patient's condition and recommend the corresponding department and doctor. The product also provides intelligent consultation, intelligent There are more than ten kinds of intelligent medical services such as medicine inquiry and medical consultation. According to the needs of different scenarios, it can be used in scenarios such as online registration, Internet hospitals, and regional platforms to solve problems such as misallocation of doctor-patient resources, lack of patient medical expertise, and inconvenient consultation in the hospital, while improving the service quality of smart hospitals.
Is the medical guidance desk always chaotic and busy? The intelligent medical guidance system can accurately recommend appointment departments based on the user's symptom description and display the corresponding medical information. After being connected to the hospital's system, the patient can directly complete the appointment.
1. Reservation service
The number source pool is managed uniformly. Unified management of the number sources of different reservation channels (including the Internet, telephone windows, clinics, communities, etc.), and real-time synchronization of the number sources of the hospital intranet reservation platform and the Internet reservation platform.
Intelligent diagnosis knowledge base. Conduct self-assessment of diseases through body diagrams, symptom lists, etc., and provide recommendations for medical treatment, departments, and doctors.
Verified. Support offline authentication (resident ID card, resident health card, etc.) and online authentication (resident ID card, resident health card, bank card).
Make an appointment for credit management. Establish an appointment blacklist, and implement blacklist management for patients who do not see a doctor after registration or do not pay after diagnosis and treatment to protect the interests of both doctors and patients.
2. System advantages
1. Source code delivery
Fully source code is delivered with authorization, which can be developed twice and expanded according to actual business. Source code guidance and deployment services are provided, as well as other supporting services.
2. Medical database
Core: Provides a large database of relevant medical treatments, and can use this data to extend other effective services if the AI smart diagnosis is perfectly run.
3. Used in various scenarios
Can be expanded to H5, small programs, apps, etc. It can be used in various complex scenarios with mobile phones, tablets, hospital computers, and embedded in the Internet hospital system to connect to hospital registration and consultation, integrate future trends of voice smart guidance, etc., or be used alone for AI smart guidance.
4. Easy to expand
Each business layer in the system architecture is clearly defined. System services support polymorphic expansion, and system upgrades, optimization and expansion can be carried out at any time.
5.Accuracy
Relying on the guidance of various medical experts and various tests, the accuracy of system data has been greatly improved.
3. Scenario coverage of smart diagnosis system
1. Internet hospital
The online consultation service of the Internet hospital helps patients determine the registration department or go directly to the registration and consultation.
2. Department guidance
Before making an appointment, help patients determine which department they should register for.
3. Guidance desk
Help hospital guidance nurses answer questions related to registration routes.
4. Make an appointment to register
Connected to the hospital system, registration can be completed directly after consultation.
4. The social value of intelligent medical guidance
1. Provide patients with convenient medical treatment, shorten medical treatment time, and improve medical treatment efficiency.
2. It brings great convenience to the hospital medical treatment process, reduces service complexity, and greatly improves service efficiency and quality.
3. Not only the relationship between the hospital front desk and patients, but also the doctor-patient relationship. Due to various communication and misunderstandings, the front desk is under great pressure, patients are annoyed and angry, and a large number of disputes are resolved.
4. Save and shorten waiting time in queues
a. On average, it saves patients about 30 minutes of waiting time in line.
b. Self-check the queue situation in the clinic and arrange medical treatment routes reasonably
5. Reduce the workload at the medical guidance desk
a. Reduce the workload of the medical guidance desk by about 40%
b. There is no need to repeatedly inform patients of their location and which department they are admitted to, which reduces workload and effectively guides and triages patients.
5. Reduce the workload of medical staff
a. Reduce the unnecessary workload of medical staff by about 20% on average
b. Reduce the triggering rate of doctor-patient conflicts and improve the satisfaction of medical staff
5. Application scenarios
Intelligent medical guidance systems are widely used in various types of hospitals, including general hospitals, specialized hospitals, community medical centers, etc. After entering the hospital, patients can learn about the hospital's department settings, doctor schedules, treatment procedures and other information through the intelligent guidance system. At the same time, the system can recommend appropriate departments and doctors based on the patient's symptoms and description, helping patients quickly find a suitable medical path. In addition, the intelligent guidance system can also provide data analysis and decision-making support for hospitals, improving the hospital's management efficiency and resource utilization efficiency.
6. Advantage analysis
The application of intelligent guidance systems in the medical industry has the following advantages:
1. Improve triage accuracy: Based on machine learning and natural language processing technology, the intelligent guidance system can accurately understand the patient's condition, recommend appropriate departments and doctors, and improve triage accuracy.
2. Improve the efficiency of medical treatment: Through the guidance of the intelligent medical guidance system, patients can quickly find the appropriate medical treatment path, reducing waiting time and treatment time.
3. Improve hospital management efficiency: The intelligent medical guidance system can be connected with the hospital information system to realize data sharing and integration, provide decision-making support for hospital management, and improve the hospital's management efficiency and service level.
4. Reduce medical costs: Through the accurate triage and optimized medical treatment process of the intelligent guidance system, patients' medical treatment costs and hospital resource waste can be reduced, and the utilization efficiency of medical resources can be improved.