On May 26, Yanqianyun digital intelligent business service platform released version 1.21. This major upgrade of the version mainly focuses on improving the ease of use of the system, optimizing online customer service, intelligent assistants and enterprise micro mobile terminals, and adding upstream and downstream Functions such as management and repeated problem analysis have added IT service scenarios in many ways, deepened Yanqianyun's intelligent user experience from the functional level, improved the application capabilities of Yanqianyun's mobile terminal, and expanded public service capabilities and the basic capabilities of the platform .
Yanqianyun digital intelligent service platform is committed to meeting and optimizing the operation and management needs of different enterprises from the service process, efficiency and quality. Assist enterprises to efficiently solve problems, strengthen internal management capabilities of enterprises, and improve the efficiency and rationality of enterprise management processes.
Yanqian Cloud Digital Intelligent Business Service Platform
Highlights of version 1.21
One: Yan Xiaoqian
Integrate with the AIGC large model,
Yan Xiaoqian implements intelligent Q&A for enterprise documents
After this version update, Yan Xiaoqian's intelligent assistant has now been integrated with the AIGC large model, which can directly integrate the internal knowledge documents of the enterprise, and provide enterprises with more intelligent and efficient question-and-answer services. Whether you need to know company policies, process regulations, product functions or technical details, Yan Xiaoqian can help you find the answer.
1. With the help of Yanqian cloud platform algorithm + AIGC large model, Yanxiaoqian can directly learn the internal knowledge documents of the enterprise, including online documents, word, pdf, txt, etc., and disassemble the knowledge points of the document text to form Yanxiaoqian Question and answer corpus information.
2. When a user asks Yan Xiaoqian a question, Yan Xiaoqian will obtain the corresponding article content through the knowledge points hit by the question, and combine the text generation capabilities of the AIGC large model to generate rich responses based on the content of the question.
We have also launched the Yanxiaoqian mobile trial experience environment. After users scan the QR code to follow the official account of Zhenzhi Technology, they can register for free to experience the Yanxiaoqian intelligent question-and-answer service based on the AIGC large model
After the first visit, you can authorize and register your information with one click, and then you can enter the Yan Xiaoqian dialogue page:
You can upload your own document knowledge, and after Yan Xiaoqian finishes learning, you can send inquiries to Yan Xiaoqian. You can directly use the recommended quick questions, or freely inquire about the knowledge points covered in the article to experience intelligence answer:
If your experience meets your expectations, you can contact us by clicking [I want to buy] , and Yan Xiaoqian can also provide you with more exclusive smart services.
Two: upstream and downstream enterprise service management
Cross-tenant work order coordination,
Provide business digitization inter-enterprise service interconnection solution
Upstream and downstream service management refers to the unified management and sharing of work order services between enterprises and upstream and downstream companies through the Yanqianyun platform, so as to realize service sharing, maximize resource utilization, reduce operating costs, and improve work efficiency. Bring more business opportunities and competitive advantages to enterprises. Through this functional module, the original scattered cross-tenant services can be associated, so that service consumers can quickly find a suitable service provider to meet the various service sharing and upgrading demands of enterprises in terms of service work orders. Better connect the inter-enterprise service interconnection, making enterprise services more efficient and convenient.
Application Scenario 1
In the scenario where enterprise A's IT services are outsourced to a third-party IT service provider, the IT service provider can provide its own IT services. For example, "IT problem reporting" is shared across tenants to enterprise A. The third-party IT service provider does not need to switch tenants to handle IT work orders, but can directly handle problems in its own tenants.
Illustration: shared services provided by a third-party IT service provider to customer A
Illustration: Customer A can view and place service orders on the service workbench and track problems
Application Scenario 2
Under the management mode of the group and its subordinate companies, the unified system built by the group is provided for use by the subordinate companies, while the subordinate companies have their own self-built systems, and the group and the subordinates of the group perform service support management in independent tenants. In such a service management scenario, The services of the group unified construction system are shared with the subordinate companies through cross-tenant sharing. The subordinate companies can report and upgrade the problems of the group unified construction system to the group company while managing the self-built system services in their own tenants.
Three: Repeated problem analysis
automatic clustering of duplicate questions,
Find the root cause of the problem and reduce the BUG rate of the IT system
Duplicate questions related to the document are displayed on the document and can be added to the associated document. It is designed to help service support personnel quickly identify and solve duplicate problems when processing documents. After confirming the association relationship, the associated documents can be automatically added to facilitate the subsequent reduction of IT system bug rates and improve the efficiency and accuracy of document processing.
● Display repeated questions : display repeated questions related to the document on the document, including but not limited to customer information, product information, service content, etc.
● Confirm duplication and associate documents : service support personnel can confirm the document and the content automatically analyzed by the digital assistant in the duplicate problem analysis. After confirming the duplication, it can automatically write the document of type [repeated] in the associated document for automatic association. It is convenient for follow-up IT work order analysis, query the root cause of repeated problems, and reduce the BUG rate.
● Improve document processing efficiency and accuracy : service support personnel can refer to repeated questions to process documents, improving processing efficiency and accuracy.
Four: Online customer service
01: When the customer service transfers the session
Push messages to ensure service efficiency
The user is in a waiting phase while the agent is handing over the session. In order to allow the transferred customer service to respond quickly, you can enable message reminders when the customer service transfers the session.
After it is enabled, when the customer service transfers the session, a push message will be sent to the customer service being transferred.
02: Customer service managers can view
The customer service group selected when the user fails to access, which is convenient for troubleshooting
When the customer service manager checks that a user fails to access the customer service, he can view the customer service group selected by the user, which is convenient for the manager to locate and troubleshoot the problem.
Five: Three-party application
01: Enterprise micro mobile terminal
Support for making calls and entering dialog chats
The Qiwei mobile terminal supports quick dialing, and directly clicks on the icon to enter the chat interface of the corresponding person, making communication more efficient and convenient. It greatly improves the efficiency and convenience of internal communication in the enterprise, and helps users to better complete work tasks.
● Click the icon of the mobile phone number, and three options pop up: call, copy, and add to the address book.
● Clicking on the Qiwei icon will prompt whether to jump to Qiwei to have a dialogue with relevant personnel
● Click on the avatar of the relevant person to enter the personnel card, and the personnel card also displays the button to make a call and enter the Qiwei chat
02: Support scheduled tasks to push Fanruan reports
Provide IT managers with higher,
A more comprehensive and detailed security management perspective
Scheduled tasks can send pre-defined reports to the enterprise WeChat in the form of pictures/attachments, and use automated tasks to push reports to the enterprise WeChat robot, which can push data within a fixed period to the enterprise WeChat Webhook address, which is convenient for enterprise management to detect problems in a timely manner.
Enterprise WeChat provides a "group robot" function in internal group chats
Reports pushed by scheduled tasks can be displayed directly in the group chat
How to set up an enterprise WeChat robot
Open the enterprise WeChat App on the mobile phone, open an internal group chat (external groups are not supported) - click the icon in the upper right corner to enter the group chat settings - go to the group robot page to add group robots - set the group robot nickname and click Add, it will appear after the robot is added , please click the copy button next to the Webhook address.
Six: more functions
In this 1.21 release, in addition to the above functions, we have also updated and optimized other modules, the details are as follows:
● Participant component operations support configuring visible conditions
● The work order list supports displaying the number of replies
● General documents add new fields such as man-hour statistics and satisfaction statistics, which can be easily viewed on the work order list
● In the online customer service session record, the real name of the customer service is displayed in the chat dialogue between the customer service and the user, which is convenient for the administrator to check the matching.
● When the online customer service transfers the session, the upper limit of the online customer service is displayed, which can be judged