environment:
2020 MacBook Pro13.3
octa-core M1/8G/256G
Problem Description:
The company's Macbook Pro has been used by several employees. They left. I don't know whose account has activated the activation lock. After resetting the system, it needs to be activated after booting. I forgot the password of the activation lock account. How to apply for unlocking from Apple
solution:
1. Call Apple customer service and explain the situation, they will send you a link
2. Enter the link, log in with your Apple account, and fill in the corresponding information
3. Fill in the reason and upload the invoice. If it is a packaged invoice, write the serial number of the machine separately on the invoice and scan it and upload it.
4. After submission, the activation account will be removed after Apple approves it