Activation lock is used to ensure the safety of your device and information in the event that your iPhone, iPad, iPod touch, Apple Watch or Mac is lost or stolen. If you erase your device without first logging out of iCloud, your device may still be protected by Activation Lock. Whether you erased your own device or purchased a device from someone else, you can turn off the activation lock by entering the correct Apple ID and password.
If you erase your device
If you don’t log out of iCloud before putting your device in recovery mode and restoring it, your device may keep the activation lock on. This means you need to enter the same Apple ID and password that you used to set up the device earlier.
If you have iOS 11 or later and your account is protected by two-factor authentication, you can turn off the activation lock with the device password. Tap "Unlock with Passcode," then tap "Use Device Passcode." Learn more about how to use passwords.
If you still need assistance in removing the Activation Lock from your own device, please contact Apple Support.
If your device was purchased from someone else
Before purchasing an iPhone, iPad, or iPod touch from someone other than Apple or an Apple authorized reseller, please make sure that the data on the device has been erased and the device is no longer associated with the original owner’s account. Learn what to do if your Apple Watch or Mac is still protected by Activation Lock.
If you see one of the following screens after turning on your iPhone, iPad, or iPod touch, you need help from the original owner.
If you see the "Activation Lock" screen, it means the device is still connected to the original owner’s account.
If you see the password lock screen or the home screen, it means that your device has not been erased.
Seek help from the original owner
If the device is linked to the original owner’s account and they are nearby, ask them to enter their Apple ID and password on the activation lock screen, and then remove the device from their account.
If you see the password screen and the device has not been erased, please ask the original owner to unlock the device and go to "Settings"> "General"> "Reset"> "Erase All Content and Settings". They need to enter their Apple ID and password.
If the original owner is not nearby
If the original owner is not nearby, please contact them and ask them to remove the device from their account:
1. Log in to iCloud.com with their Apple ID.
2. Go to "Find My iPhone".
3. Tap "All Devices" at the top of the screen.
4. Select the device you want to remove from iCloud.
5. Click "Erase [Device]". Select "Next" until the data on the device is erased.
6. Click "Remove from'Account'".
After the original owner removes the device from their account, turn off the device and restart it to start the setup process.
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