The rapid development of technology and the huge changes in the industry all show that we have entered a new era of digitalization. The infrastructure of this era is a new digital infrastructure.
Internet companies that are at the forefront are aggressively cutting into this way of empowering enterprises. So, how to use the new digital infrastructure to improve the efficiency of enterprises?
IT Bear Bureau (public account: IT Insider) will take you to learn about the Alibaba digital solutions shared by Alibaba senior product experts at the previous WORK & WOW office experience festival.
01
What is the underlying strategy of Ali's digital space?
Along with technological products such as sensors and various control systems, comes the generation of various data.
In fact, we already have a lot of data, but how to use it and make the data relevant to people is the core problem of digitization.
"We ultimately want to achieve a few goals, the first is to be able to replace our current response with on-demand personalized services.
The second is to predict the operation strategy based on data to replace the current common empiricism.
Another is that we use the visual presentation of key elements of operation as an auxiliary decision-making. "
In order to achieve these goals, Ali's strategy starts from three aspects:
"The first is to connect the underlying data , which is the basis for all things Ali does. We have data on buildings, data on mechanical and electrical equipment, and data on the environment. Traditionally, these data are separated. They are unified and based on Looking at the scope of these big data to see how to provide better services, this is the Datong of Ali's underlying construction.
The second is the connection of horizontal business data . Ali will also consider how to do data with some business attributes in addition to all basic data, and how to carry out collaboration and integration.
The third is to carry out service standardization . Construct products and technology systems with standardized thinking, including standard data integration, business digitalization, general service support, and integrated data decision-making, as well as various applications such as conferences, asset management, intelligent services, and visitor management, so that businesses can continue to accumulate and unified services Standards, delivery standards, and finally output standards. "
02
What smart space products does Ali have?
In Ali’s digital solutions under the guiding principles of efficient and dynamic design, many changes have been made to Ali Space in the past two years, and many space-based products have been born:
1. Online management service: Take workstations as an example, the business is different, BD, R&D, product and technical students have different needs and usage time for the workstations, Ali configures fixed, shared, and smart multiple types of workstations , based on different strategies, realize the allocation and management of the entire workstation through a fully online product, and allow everyone to see the current usage status of the workstation in real time.
2. Digital management services: For example, meeting space management has always been a difficult point for Ali. Ali’s solution is to configure various types of meeting spaces, including online bookable meeting rooms and post booths that do not require reservations. Spaces such as , Yijiao, and Yixuan can flexibly match the needs, and through digitalization, intelligent management of meeting rooms can be realized, which can improve the use efficiency of meeting rooms and enhance the user experience.
3. Space information guidance: The clear space guidance can not only view the status of workstations and meeting rooms in real time, but also directly book meeting rooms, view meeting rooms on other floors, and provide one-click guidance to achieve efficient and time-saving purposes .
4. Intelligent adjustment service: digitalization has helped Ali achieve on-demand environmental health management, which can dynamically adjust the opening status of each vent of the fresh air system and air conditioning system, as well as the lighting according to the weather forecast, crowd distribution forecast, and environmental parameters. The start-up of the system takes into account the demands of students and the demands of managers for energy saving.
In addition, Ali also further manages the global office space planning through visualization.
03
What smart service products does Ali have?
Ali believes that a good service experience is to establish the relationship between people, things, and places , and based on this relationship, to provide situational and personalized services. For example, understand the service needs of a certain person at this point in time through digitization, and recommend some services accordingly.
By exploring Ali, there have been many practical results:
1. Human-computer interaction service: Ali has designed a lot of service modules, including lighting control, temperature control, reimbursement, item and asset collection, etc. After modularization, based on a unified touchpoint management platform and human-computer interaction, a unified brand output is finally realized, and multi-touchpoint channels such as smart customer service, Neiwai Xiaomi, administrative service APP, and smart terminal large screen are used to support the overall press. Service required.
2. From word of mouth to online automation : For example, Ali has seamlessly transformed visitor reception services into an online model. From the initiation of the invitation, all behaviors and data are directly entered into the system, and then the corresponding tasks can be distributed to people, and the relevant information and notifications that are really needed can be automatically pushed to the corresponding positions, saving inefficient word of mouth or phone calls this way.
3. Process-oriented + intelligent: As far as the entry of newcomers in Ali is concerned, through the design of a reasonable process and equipped with corresponding equipment guidance, newcomers in Alibaba can achieve truly unguided entry.
4. Accurate service access : within Ali, based on digitalization, Ali has realized the initiative to push personalized service information to employees.
5. Cloud service desk: Ali has realized the output of various offline services through self-developed smart machines, including reimbursement, park inquiry, one-click guarantee, one-click help, and one-click call to customer service, and such services can be provided along with the product Capability expansion is constantly superimposed. At the same time, customized services can also be provided according to different demands and requirements of different scenarios. It not only provides efficient services, but also greatly reduces the number of staff.
- Written at the end -
Enterprises have developed from a closed system to an open collaboration, and the future may be an intelligent ecosystem with extensive application of AI .
Ali is in the process of transforming from a collaborative system to an intelligent environment.
At such a stage, we are constantly committed to unifying the fragmented systems and unifying the application of data, and combining more technical means on this basis to achieve a better service.
We see the trend of the future, and digital technology will become an important means to achieve better services.
*Part of the reference content in this article comes from the public domain of the Internet, and the copyright belongs to the original author
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