[Abstract] At present, most of the automated operation and maintenance are operations at the system level. This article attempts to discuss the implementation ideas of automated operation and maintenance from the application level, and share the practical experience of a bank.
1 Introduction
In industries with a high degree of informatization such as banking, with the continuous development and innovation of business, the IT system continues to grow, and IT operation and maintenance has become an important part of the connotation of IT services. Facing more and more complicated businesses and more and more diverse user needs, the scale of data center infrastructure continues to expand, the demand for servers, storage, databases, network resources, etc. is increasingly strong, and the system architecture is becoming increasingly complex; in the Internet In the context of smart and intelligent construction, a large number of new demands, including intelligent marketing and accurate customer acquisition, have emerged, prompting a diversified development trend in the application architecture; regulatory requirements are becoming increasingly stringent, and on-site supervision and off-site supervision, internal audit and external audit are combined This method puts forward higher requirements for standardization, standardization, and compliance of operation and maintenance.
The ever-expanding IT applications require more and more reasonable models to ensure that IT services can be continuously guaranteed flexibly, conveniently, safely and stably. One of the guarantee factors in this model is IT operation and maintenance. From the initial few servers to a huge data center, manpower alone can no longer meet the requirements in terms of technology, business, management, etc., so standardization, automation, architecture optimization, process optimization and other factors to reduce IT service costs are becoming more and more valued by people. Among them, automation was widely researched and applied as the starting point of replacing manual operation.
The so-called automated operation and maintenance refers to the transformation of a large number of repetitive tasks in daily IT operation and maintenance (from simple daily inspections, configuration changes, and software installations to organization and scheduling of the entire change process) from manual execution in the past to standardized, Process and automate operations.
Automated operation and maintenance promotes the standardization, process and automation of IT operation and maintenance work, especially application operation and maintenance, by formulating normative rules for IT operation and maintenance work and assisting technical means, so as to improve work efficiency and reduce operational risks. The macro can show the operation and maintenance process and results to ordinary operation and maintenance personnel and managers through intuitive and friendly ways such as chart processes, and the micro can provide background technicians with as detailed and real-time operation status and post-event analysis records as possible.
Currently, the automated operation wiki