In addition to meeting the needs of daily communication with customers, high-quality customer service chat tools often have some data statistics functions to assist marketing. Duoke is a customer service chat tool that is biased towards pre-sales marketing and after-sales maintenance. It can effectively improve customer service efficiency, conversion rate and user quality, and is very helpful to performance.
About Doker
Duoke is a cross-border intelligent customer service system launched by Dianxiaomi for cross-border e-commerce. It integrates customer information from multiple platforms such as LAZADA, SHOPEE, and Facebook. It can manage multiple platforms and stores at the same time, and centrally process customer information. ; Provide automatic reply, flexible allocation of customer service, AI intelligent reply, evaluation management and other special functions to improve the efficiency of customer service reception, improve customer satisfaction, and promote customer conversion.
Seven highlights
Multi-terminal reply is more convenient: support Android version and iOS version of mobile terminal: download multi-customer APP, and use it at the same time as PC terminal, allowing you to reply to customer information anytime, anywhere in seconds, improving reply efficiency.
Automatic replies are more timely
Support preset automatic reply according to different platforms and sites, and the system will automatically execute according to the set rules and content. 24-hour automatic reply, no need to hang up online on the computer, to ensure the reply rate of the store .
Centralized reply is more efficient
Docking official platform API interface, unified management of multi-platform and multi-store. Centrally handle multi-platform multi-store customer messages such as Shopee, Lazada, Facebook, Tokopedia, etc. It is easy for one person to manage 200 stores at the same time.
Performance statistics are clearer
Multi-dimensional visual display of customer service performance data. Customer service performance is clearer and customer service management is more efficient.
Automatic translation is more accurate
The system has its own multilingual translation function, which supports online multilingual automatic translation of received messages. Easily shorten the distance between customers, improve customer favorability, strengthen customer repurchase rate and increase conversion rate.
Ai reply saves labor
7x24-hour robot online service, intelligently assisting humans to solve customer problems. Automatically identify the customer's question classification, reply according to the question classification settings, automatically recommend replying words, and greatly improve the reply rate, customer service reception efficiency and customer service conversion.
Smart marketing
The intelligent marketing function and customer service can improve the effect of precision marketing to a certain extent, realize cost reduction and increase efficiency, and drive store conversion efficiency.
Four advantages
8 years shop secret brand
Doker belongs to the global e-commerce SaaS platform - Dianxiaomi. It has accumulated 15 years + experience in software research and development, and has been deeply involved in the field of cross-border e-commerce for more than ten years. It has service experience for 1.2 million e-commerce sellers around the world.
Strong production and research capabilities, fast iteration
Continue to invest heavily in product technology innovation, focus on solving the pain points of cross-border e-commerce sellers, and quickly iterate product functions according to seller needs to ensure effective support for the rapid evolution of cross-border seller business.
The structure is professional, safe and more stable
Based on the global mainstream technology solutions, build a SaaS platform architecture, and 200 stores can operate online at the same time without lag. Fully guarantee the stable operation capability of the platform system with large capacity and high availability.
Perfect after-sales service guarantee mechanism
Perfect full-process service system support, providing sellers with full-cycle technical support services, professional customer service 7*15h online answer
Respond to the needs of sellers in a timely manner to ensure the smooth operation of the seller's business at all times.
Duoke can help cross-border sellers realize one-click management of multiple platforms and stores, and greatly improve the seller's work efficiency and order conversion rate. Doker will continue to deepen the field of cross-border e-commerce intelligent customer service, and use the innovative technology and industry experience accumulated in the cross-border field to build better SaaS services for the industry's ecological chain.
At the same time, through technological innovation, continue to promote the iterative upgrade of the multi-customer cross-border intelligent customer service platform, optimize and improve the intelligent customer service service, continue to study the intelligent technology of cross-border e-commerce customer service, create high-quality products and services, and use more scenarios and intelligence Customized solutions create more value for cross-border e-commerce.
