1. Data collection and analysis (bad disk, service quality, processing and response )
2. Alarm convergence: system (network, memory, disk, downtime), application (abnormal log),
Level 1 display, Level 2 mail gathering, Level 3 SMS, Level 4 telephone.
3. Address book, duty notice, simple FAQ knowledge base
4. report (timed briefing, daily report), manual weekly report
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What problem to solve, keep it simple!