Which is better for WeChat group management tools? I think the first thing you think of is the WeChat community management tool, but it has now been blocked, so we can only use other software.
The corporate WeChat community management functions are complete enough to meet most of the requirements of our community operations. However, many people may not know enough about the community management functions of Enterprise Micro. Let's take a look.
1. Group anti-harassment automatically kicks out customers who advertise and swipe the screen in the group.
The administrator uniformly creates group rules for employees. After employees are added to the group chat, as long as the customer triggers the group rules, they will be automatically kicked out of the group chat and pulled into the group blacklist.
2. Group chat data statistics, which is convenient for administrators to understand the working conditions of employees. The administrator enters the enterprise WeChat management background, and can view it on the [Customer Contact]-[Statistics] page in the background.
3. To send a group message to multiple group chats, the administrator can create a group message task for the employee’s group chat, and the group owner can click to send it; the group owner can send a group message to his group chat.
In addition to these three commonly used functions, corporate WeChat also provides group welcome messages, automatic group responses, and customer group assignment for departing employees to help companies manage customer groups and improve group operations. Moreover, the social functions of enterprise WeChat are far more than these. We can also use the functions developed by enterprise WeChat service providers in compliance with the open interfaces of enterprise WeChat. To manage group chats created by employees and help employees operate group chats efficiently.
For example, enterprise WeChat service provider Coloring Qiwei already has these community operation functions:
Group check-in, create a group check-in activity in group chat, increase community activity and enhance user stickiness;
Group SOP, standardize the push behavior of employees, so that new employees can quickly take over group operations;
Group chat quality inspection, to understand whether employees respond to group questions in a timely manner to improve service quality;
Scanning codes in regions, assigning customers who scan codes to nearby fan groups, to facilitate follow-up regions to carry out refined operations
Corporate WeChat conversation archives can help companies view employee chat behaviors and avoid violations such as flying orders and insulting customers.