On August 24, a girl in Yueqing, Wenzhou, took a ride on the Didi Shuttle, and lost contact after sending a distress message to a friend. Netizens posted related "missing notices" on Weibo. On the 25th, the Yueqing City Public Security Bureau confirmed that the girl was killed. Today, Didi decided to roll off the ride-hailing business across the country tomorrow. In May, after the flight attendant was killed, Didi also issued a statement to roll-off the ride-hailing business. A week later, it added an emergency rescue function. He issued a statement to cooperate with the police to provide some assistance, and now all have been beaten in the face!
Didi had another accident, this time it was a ride.
At 13:00 on August 24, Zhao (from Yueqing, Zhejiang, 20 years old) took the Didi Shunfeng car from Hongqiao Town to Yongjia. At 14:10, Zhao sent a WeChat message to a friend saying, "The driver was driving on the mountain road without a car, I was a little scared." Five minutes later, another friend lost contact with Zhao after receiving his "Help, Rescue" WeChat. , Zhao's father then called the police.
At around 6 am today, the police and rescuers discovered Zhao's body. The suspect, Didi Shunfeng driver Zhong (male, 27 years old) was arrested.
Just now, Didi issued a statement of apology for the murder, stating that the platform bears unshirkable responsibility.
It took Didi two hours to contact the driver
According to a friend of the victim Zhao, after receiving the WeChat for help, he contacted the Didi platform for the first time around 15:40.
After learning about the situation, the Didi platform suggested to a friend of Zhao to call the police and said that relevant staff would intervene to deal with the matter at a young age. The police were unable to open the case because there was no information about the driver and the vehicle, so a friend of Zhao asked Didi customer service for license plate number and other information many times, and got a reply that "user privacy is involved and needs to be processed by superiors". During this period, many calls failed.
Two hours later, the Didi platform stated that it had contacted the driver. The driver denied that it had carried the victim.
It was not until the evening that Didi informed the police of the specific information and license plate number of the rider. The police subsequently determined that the driver was suspected of committing a major crime and launched an investigation.
In the official statement, Didi explained why it did not provide owner information in the first place. Didi claims that the platform receives a large number of calls every day asking for personal information of passengers or car owners, and cannot verify the authenticity of the caller’s identity in a short time, nor can it confirm whether users are willing to provide relevant information to others on the platform. Therefore, Didi does not Users (car owners and passengers) information will be provided to anyone other than the police.
The suspect was previously complained, but the Didi platform did not handle it
Another netizen, Ms. Lin, from Yueqing, broke the news after seeing the news that she had been in the vehicle of the suspect Zhong the day before the incident.
After receiving the order, the driver asked Zhong to cancel the order on the grounds that he was a few minutes late. After Ms. Lin canceled the order, the two parties agreed to pay with WeChat. After getting in the car, the driver deviated from the scheduled route to pick up another person and drove the car to a remote place. Ms. Lin became suspicious at this time. Upon strong request, the driver stopped. Ms. Lin took the opportunity to open the car door and escaped. Zhong drove and tried to chase. Fortunately, other cars passed by on the road. After Ms. Lin threatened to call the police, Zhong drove away.
Ms. Lin photographed Zhong's license plate number and complained to the Didi platform. At that time, the platform only promised to investigate, but did not give any feedback until the murder occurred.
After the news about the girl's murder was fermented, the Didi platform called Ms. Lin, saying that it had sent someone to Yueqing to see Ms. Lin.
Ms. Lin said in the circle of friends that she is now very self-blaming, regretting that she chose to complain to Didi instead of calling the police.
In the statement, Didi also "extremely blames itself" for not handling the complaint in a timely manner.
After the rectification in May, Shunfeng has quietly added social elements
In May of this year, a flight attendant was killed by a driver of Didi Shunfeng.
The 21-year-old flight attendant Lee who was killed before
After the incident, the ride was questioned by public opinion. It was later discovered that the murderer Liu used someone else’s ID card to register as a SF car driver and passed, revealing the loopholes in Didi Shunfeng’s driver qualification review. In addition, the "socialization" of the rider has also been criticized. The rider of the rider can see the passenger's personal information such as age, gender, occupation, appearance, and even comment on the passenger's figure and appearance after the order is completed. Personal page.
Data shows that as of the end of 2017, Didi Shunfeng’s average daily order volume reached 2 million, accounting for about one-tenth of Didi’s total orders. Judging from the product design and promotion of Shunfeng, Didi actually deliberately guided the business of Shunfeng to male and female pairs, in order to entice more car owners to join Shunfeng.
Forced by the pressure of public opinion, starting on May 12, Didi announced that it would roll off its downwind business for a week, after which Didi announced its rectification measures for downwind. Measures are mainly aimed at car owner review and social functions, including specific changes such as hiding the avatars of both parties, closing comments, introducing car owner face recognition, and adding an emergency help button in the APP. According to insiders, Didi had previously intentionally cancelled the ride-hailing business altogether.
In the latest response, Didi promised to provide three times the legal personal injury compensation standard for criminal cases that occur on the platform in the future, and said that it has started internal self-examination and self-correction of this incident, and will announce it to the public later. progress.
Didi Shunfengche quietly changed the passenger's personal information from hidden by default to disclosure by default after the flight attendant murder incident in May passed. The suspect in this murder may also be selected through the re-disclosed personal information. Object".
Recently, the owner terminal of Didi Shunfeng has been updated, and personal information such as passenger avatar and gender can be seen again.
Has Didi Shunfeng, who has repeatedly committed life cases, been out of help?
Wuhan official website driver group exposed
Recently, a Weibo netizen @小剑老师 sneaked into the qq group of "Wuhan Didi Official Group" and "Wuhan Didi Driver Express Group", which contained a bunch of "potential rapists."
It can be seen that the quality of the entire driver is too low, and Didi has not done the strict review and supervision of the driver in the later period. Under the stimulation of hormones, it is easy to commit crimes!
At 15:00 on the 25th, Didi issued an apology and statement. Didi admitted that the platform had received a complaint from another passenger the day before the owner committed the crime, but neglected to handle it. It also explained that "there was no immediate provision of information" because it verified the caller information within a short period of time, and Didi could not give the personal information of the car owner or passenger to anyone outside the police.
Didi did not respond to whether the "driving track" was accurate and whether the "emergency help" system was effective.
Didi is still the "didi"
" For everything that is coming and what has happened, Didi has already been trained: it can rely on its own industry benchmark public relations department to stand in the way, it can rely on its own strong legal department to cover it, it can rely on it. "You can't do without me", roll your eyes and wait for everyone to lose their temper and continue to increase the price. This is a great light, and it can even tell everyone from the perspective of "there are always unsophisticated people trying to harm me" It is the weak side.
But you see, Didi, an unshakable behemoth, is standing here.
So we finally discovered that we are nothing in front of this great, bright, and life-changing product. "