In order to adapt to the rapid development of the Internet, companies have begun to use online video customer service instead of traditional phone customer service. Compared with traditional phone and web online customer service, video customer service allows users to easily realize real-time video communication with customer service personnel. Video customer service will become an important tool for online marketing, as well as an essential tool to enhance the image of a company's website and strengthen the interaction between the company and its visitors.
Advantages of online video customer service
- Reduce operating costs
Through online video customer service, you can have one-to-many conversations, quick responses, improve work efficiency, reduce seats, and save labor costs. Video customer service can hear the voice and see the person. It has natural advantages in real-time communication, presentation guidance, interactive communication, etc., which greatly reduces the communication cost and time cost of the customer, and the playback picture and sound quality are also very impressive.
- Improve user experience
The information from both parties is received with zero delay, and the problem is solved in the first time, which greatly satisfies the user experience. Customers can queue up intelligently online, no longer experience no response or always busy, and improve service experience. Compared with text customer service and telephone customer service, video customer service greatly simulates offline business scenarios, saves and synchronizes chat records in real time, gives users more thoughtful service, takes into account user emotions, and provides customers with a richer sense of presence and personalized experience.
- Applicable to different scenarios
Compared with telephone customer service, only voice communication is available. Online video customer service supports the transmission of text, emoticons, voices, videos, pictures, links and other information, which is more convenient for handling different problems; in many cases, customers can directly describe specific problems with pictures It can be clear at a glance, and the customer service can directly send the details of the steps to solve the problem to the customer in pictures and texts, making it easier to solve the problem and saving communication time.
- Strengthen marketing channels
Change traditional customer marketing methods such as telephone, email, QQ, etc., and create active marketing methods for enterprises. Communication channels have been extended to mobile web pages, mobile apps, WeChat, mini-programs, Weibo, etc. Online video customer service can generally support multi-channel access and comprehensive customer consultation portals. Query visitor time and geographic location statistics, adjust service personnel and market strategies as needed.
- Strengthen customer relationships
Online video customer service can track and identify customers, and can distribute conversations through multiple routes. It can also analyze customers' data to better understand customers. Combined with functions such as recording and screen recording, each video interaction can be checked and the customer's emotional response can be viewed. It can resolve customer inquiries or complaints better and faster. Statistics of customer information, and then understand the characteristics of the company's customers, and then locate the company's customer groups.
Use scenarios of video customer service
One-to-one exclusive video customer service can be widely used in bank customer service, online review services and other services. It can confirm customer status online, handle business, improve business processing speed, save resources, and provide customers with more convenient services. Through coordinated communication, support for emotional expression, and real-time sharing of content, video customer service integrates rich elements such as images, text, and sound, with both sound and shape, and excellent results. It has gradually become the mainstream mode of expression on the Internet. Effective video customer service is through real and vivid communication, creating a strong sense of presence, attracting eyeballs, achieving impressive and lasting communication effects, and being able to truthfully, intuitively and comprehensively promote and show itself as a complete communication platform.
to sum up
anyRTC is a brand that serves the field of Internet audio and video, dedicated to bringing smooth audio-visual effects to users. AnyRTC point-to-point call and multi-person call Demo——ArCall, which combines real-time message RTM and audio and video SDK, quickly realizes one-to-one or many-to-many call service, just use the mobile phone to open the corresponding APP, or the PC to open the link to dial It can be connected to realize multi-platform intercommunication. ArCall can use the self-collection module to load a third-party beauty library to realize the beauty mapping function. The project can be connected to the third-party push to realize the push function.
anyRTC Entrepreneurship Support Plan
From now on-December 30, 2020, the anyRTC Entrepreneurship Support Program is officially launched. AnyRTC is committed to providing expert guidance and comprehensive support for technology, capital, and issuance to the entrepreneurial team, and one-stop solution to all problems from product initiation to launch. Help small and medium-sized enterprises to easily create explosive applications in the audio and video field.
For more information about the entrepreneurial support plan, please go to the anyRTC official website: anyRTC entrepreneurial support plan URL: https://www.anyrtc.io/activity
