Author: Zen and the Art of Computer Programming
In this rapidly changing world, how to provide users with a better voice interaction experience is an issue that every enterprise needs to pay attention to. For example, how should you speak so that customers understand you? What words can you say to trigger a certain function? When users encounter a problem, how should you help them solve it? These are important aspects of user experience, and they are what developers need to spend time and energy studying and solving. But if you only consider this issue, you may still find too much room for improvement in many cases.
For intelligent voice interaction systems, they are characterized by a high degree of automation and autonomous learning. It can recognize and understand the user's voice commands and respond accordingly. Therefore, its interaction design also poses huge challenges. For example, different user expressions, different language styles, different situational requirements, etc. may cause the same intention to be translated into different commands. How to ensure that users can successfully complete tasks while also achieving the best user experience? In addition, how to refine complex interaction scenarios into simple and understandable steps? There are even challenges such as how to improve user satisfaction, reduce system error rates, and reduce costs.
Therefore, in this article, we first discuss the definition of "interaction design of intelligent voice interaction system" and its characteristics. Then, the main workflow, methodology and features of the intelligent voice interaction system will be introduced in detail. Finally, we share some of our experiences and suggestions based on actual cases, hoping to inspire readers.
2. Explanation of basic concepts and terms
2.1 Intelligent voice interaction system
Artificial intelligent voice user interface (AIVUI) is a comprehensive, highly customizable virtual assistant product or service based on voice technology. It consists of computer programs, speech recognition, text processing, natural language generation, etc. . The intelligent voice interaction system is an interface that connects voice users and applications and has the following characteristics:
Highly integrated: The intelligent voice interaction system integrates speech recognition, natural language understanding, speech synthesis, context understanding, dialogue management, etc.