Imagine, if you have such a situation? And parents want to express their own ideas, but because there is a generation gap, and they can not understand each other, then gradually alienated; when meeting with the students, why do you always talk to a field on a cold; giving with colleagues when the boss to do the report, only that the boss appreciates your colleagues. The reason for this situation is that we do not communicate, when we are faced with some of the emotional, difficult problems, we will not be processed. 
"Critical dialogue" through some of the points for the reader interpret some of the communication problems, as well as a large number of cases in the book, is to think resonate with readers. Well, today went into the "critical dialogue" MindMaster chart of mind, take 5 minutes to master two major principles of dialogue, let you get rid of all kinds of problems concerning communication, this book into their own life habits, self-improvement. 
(Note: the text-based Mindmaster mind map mind mapping community @Focus Simple originality, to see the high-definition picture, accessible mind mapping community search "critical dialogue.")
First, what is the key to dialogue
The first is to explain what is critical dialogue? Dialogue is the key state leaders to discuss issues related to the future development and so on, if you think so, then you understand enough comprehensive. In fact, critical dialogue will encounter upon us, that communicate both sides there is a big gap between the point of view, there is a higher risk of dialogue between the parties (the risk here may be co-workers in a meeting and do a marketing plan in the second half, due to different views, then you can not complete the second-half goals, etc.), the presence of these features to communicate both very emotional and that was it. The following mind map also tells us the reasons for poor performance in the critical dialogue.
Second, grasp the critical dialogue
In making decisions on the program, there will be "the boss feel that this program is very good, and in addition to all the boss would think that this program does not work," such a situation, this time, you have two choices, either stick to their ideas and debate the boss, the boss provoke angry; either to accept the adulation of the boss's decision, regardless of the company's development. Therefore, in order to avoid such a "fool's choice" appears, it is necessary to master both sides can express their views frankly, at the same time be able to respect each other's freedom of exchange of such tips. The following diagram to show you master the practice.
Third, from the "Heart"
关键对话的第一个原则就是从“心”开始，重新审视自己，认识自己，第一个就是从我做起。当我们与别人在关键对话中产生不同意见的时候，就会下意识与对方争论，甚至讨论不出任何结果。看看关键对话的高手是怎么样做的，他们都是抱着想要解决双方存在的矛盾，那就要从我们自己身上开始找原因，拒绝做出“傻瓜式的选择”。下图展示了关键对话如何确定目标。
四、注意观察
关键对话时的氛围关系到这次对话时候能够顺利进行，所以观察十分的重要。在关键对话中，我们不仅要留意这次对话的主题内容，还要注意参与到这次对话的人的反应，就能知道为什么在沉默不语，又或者为什么会突然生气，然后迅速的做出反应，调整对话的气氛，减少损。下图展示了如何观察。
五、保证氛围
上一节的内容是如何观察并迅速作出反应，这一节就是如何保证良好的氛围。一个关键对话的开始的原因是沟通的双方有着共同的目的，那么怎么确定对话的动机和对方是否具有共同性，这里可以通过3个问题来确定：
1、我希望为自己实现什么目标？
2、我希望为对方实现什么目标？
3、我希望我们之间的关系实现什么目标？
通过这三个问题来寻找共同性，来开始一个关键对话。要想顺利的完成关键对话，就不能只顾着自己的利益，还需要同时兼顾对方的利益，现在对方的角度思考一下。所以相互尊重是持续对话的重要因素。下图展示了当对话暂停的时候该怎么办。
六、控制想法
在关键对话中最常见的就是情绪化的争论，情绪的影响关乎到整场对话的是否顺利。情绪也会影响到你的行为。普通人的做法是压抑自己的情绪，假装什么都没有，可是这样的做法会慢慢的出现在对话当中，然后在某一时间突然爆发，破坏了正常的对话。来看看高手是怎样做的，对话高手是不会被情绪所控制，是能够自己掌握情绪的，在出现激烈的情绪时，会冷静下来分析并改变自己的情绪。本节的思维导图就为大家展示了如何在激烈的情绪下开展对话。
七、陈述观点
When we are ready for everything, you can start a critical dialogue, that we should be how to express their point of view it? Some people talk to make you sound feel very comfortable and willing to talk to each other and go on feeling, while others let you talk to do not feel comfortable, you want to quickly end the conversation, the key here is to presentation skills. This section is for everyone to express lists five tips, you can take a look at the following mind map.
Eight, understand the motivations
I said before how to ensure the atmosphere, looking for commonalities, here to tell you how to find each other's motives, in order to better dialogue. In the dialogue which, you will find that no matter how you say, the other side is unwilling to believe you, but if we can find a way to let them know our actions are very sincere, let the other and true feel our sincere so that it is easier to let the direction of our bare their hearts, we will be able to know what each other's motives are, so we want to encourage each other to speak his mind. By four listening skills, namely asking opinions, feelings confirm, re-description and initiative to guide potential to tap each other's motives. The following figure shows four skills of listening and how to deal with.
Nine, began operations
The critical dialogue into action and results. Ready to start operations point of view, this is a lot of time when new problems arise easily. Such as whom to go to dialogue? It may be a lot of controversy in this dialogue, how the decisions we do? This section of the decision to carry out from this point, decided to teach you how to become good decisions to carry out a perfect action. The following figure shows four ways of decision-making. 
After reading this text Jia Siwei detailed maps, it is not had a new understanding of the critical dialogue it? Learn skills critical dialogue, we can narrow the gap between parents, the relationship between the students, the job can be more successful and want to know more about the communication skills of it? Then open the MindMaster mind mapping community, search for the keyword "communication", "dialogue" to get more communication skills.
(This article by the MindMaster user @ North deep fish creation.)