Since the novel coronavirus pneumonia outbreak of the epidemic, more and more enterprises and social organizations have put into this battle, the mind, to overcome the difficulties.
Since the sudden outbreak, CDC and more massive government hotline received inquiries, customer service background face tremendous pressure, the staff not only to answer the phone, but also a day-by-subject to quarantine Call for physical condition.
In view of this situation, Ali Baba Ali and so Bodhidharma hospital and emergency communications team within 5 days of on-line prevention intelligent robots, intelligent outbound provide prevention robots and intelligent online inquiry for the government at all levels of Hainan, Guangxi, Zhengzhou, Guangzhou, Chongqing and Zhuhai service.
Intelligent outbound induction of anti-robot "plague"
Epidemic prevention intelligent outbound robot intelligent call service , front-line staff can help a large number of personnel in tune with the epidemic. With speech recognition, semantic understanding, human-computer dialogue, natural speech synthesis technology, an accurate understanding of human language, and to obtain information from the knowledge base of intelligent, talking back to the people, while supporting the content is automatically formed after the call visual report synchronization feedback. The entire program to be released so that the human line, Mopai efficiency improved significantly.
Currently, vaccination intelligent outbound robot has been in the country more than 20 provinces and cities fall, completed the outbound more than 100 million minutes of calls, which greatly enhance the work efficiency of daily epidemic prevention and control.
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Rushed rush to the rescue Cloud Communications SMS services boost epidemic prevention and control information sent quickly
with the arrival of rework tide of the epidemic prevention and control work is more severe. Tianhe District, Guangzhou Science and Technology Bureau of Industry and Information Technology intends to return to work need to understand the region's large number of enterprises epidemic prevention and control situation, and quickly and accurately the relevant prevention and control measures and to inform the organization of work under the jurisdiction of the enterprise. After the order to do technical support, Ali cloud communication that this situation in the early morning of February 5, rapid feedback and completed online docking technology, and provide free services. Finally, in February 5th at 9 am the successful completion of the transfer of 50 million SMS service, with deployment-related work to help solve the council in epidemic prevention and control work of immediate need.
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Without fear anxiety cloud communications to provide psychological assistance hotline number privacy programs
epidemic menacing, but the epidemic is more terrible than the negative emotions of anxiety, panic, uncertainty and a sense of shame and other breed disease, which could seriously affect the clinical effects of treatment . Currently, patients affected by pneumonia, suspected cases, isolation psychological counseling and medical staff working families is equally important.
Alipay Community Foundation and a number of domestic authority of the mental health team, the "Internet of mental health assistance operations," Ali cloud provides a number of communications privacy service for this platform, while protecting personal privacy, to ensure equal communication consultants and experts , heart to heart to build a financial bridge ditch. The assembly of the platform currently has more than 400 psychologists, through the payment applet "psychological assistance", voluntary home quarantine for the people, fighting frontline health care workers, patients provide psychological counseling services.
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While Ali and so far away from front-line battlefield communication, but always in action, by supporting communication technologies, as national immunization blocking action contribute to a force. Currently, in addition to outbound intelligent voice communication capabilities and protection outside, communication and so on Ali also provide a stable teleconference communication support for the 200 million people on the nails start at home, as well as providing the platform for remote collaborative office Teambition 7 million users free video conferencing services. The current epidemic, only help each other, can only tide over the crisis.