1. This book describes why long-term core of the conflict is leading to failure of the entire organization and its IT services business between the development department and the IT operation and maintenance department. If unchecked, the conflict will delay the time line of the development department, and engineers released during a longer lead time, the deployment of more problems, increase the number of grade 1 severity of service interruption, while the IT operations department to do more and the more unplanned work hard to pay off technical debt.
The following is the excerpt from this book I think meaningful sentence:
1, "change" physical, logical or virtual operating is for applications, databases, operating systems, network or hardware, and such operations may have impact on related services.
2, any one of a factory management the most important mechanism is the task of publishing and raw materials, without this mechanism, you can not control semi-finished products.
3, any improvements made after the bottleneck is futile, any improvements made before the bottleneck will only lead to more inventory accumulation outside bottleneck.
4, the manager's job to ensure the formation of a rapid, predictable, ongoing program within the workflow, so that delivery of value to the business while minimizing the impact and destruction of unplanned work as much as possible.
5, IT is not an easy commissioned outsourcing sector, each of the major activities of the company are involved in IT and IT for all aspects of daily operations have played a key role.
6, there is a side effect of unplanned work, when you put all the time for second-hand, there is no time and energy to the development plan. When you're doing is just a passive response, there is not enough time to carry out the heavy mental work, find out whether you can accept the new job.
7, each work center composed of four primary things, machines, personnel, methods and evaluation.
8, to improve the shape, form habits can be repeated continuously, with the habit can become proficient.
9, sitting in this body tied
I rely on the force of this outrage
But since all the stubborn ignorance
10, IT is a skill that can be read will be counted as the same.
11, a leader in various fields have a feature: stand; that is the best people always come out on top.
Read this book to understand the importance of change and company processes. Change needs to be based regulatory process, and each step has clarity in the implementation process, the law has to deal with the rollback of the law, well prepared; 'the company's processes require transparent clear, thoughtful.
My goal is that I can have skills, I can replace anybody, but I can not easily be replaced by any one person.