If you selected the three technologies 2019's hottest areas of IT, so 5G, AI, cloud computing would have been elected by a huge advantage in doubt. Which, AI is considered by most people is the key to initiate the power of innovation and change.
However, while AI Artificial Intelligence technology is sparing no effort to depict a beautiful blueprint for the future, there are many people in the industry expressed concerns over the ethical issues brought about.
AI Artificial Intelligence in the rapid development of technology today, how to prevent malicious use of AI techniques? How to prevent AI unauthorized data access and privacy disclosure? How to reduce the potential risk for AI customers and employees caused? These have become the problem lie in front of people to be solved.
The latest research from LivePerson
Recently, the focus on asynchronous communication, artificial intelligence and automation technology company LivePerson released 2019 "Asia-Pacific and Japan business ethics of artificial intelligence research" report (hereinafter referred to as the "Report"). The study for the Asia Pacific and Japan businesses 2,500 IT, and digital customer experience decision-makers investigation, which also included 500 respondents from Chinese enterprises.
The research data report showed that the use of AI Artificial Intelligence guidelines and management standards, China has ranked the forefront of Asia.
According to the study, 98 percent of Chinese respondents digital leaders are actively incorporating artificial intelligence into their business areas, in order to bring positive results for their businesses, employees and customers.
Yet the use of AI technology compared to respondents, is now using AI technology Chinese respondents have higher expectations for revenue growth, which is more up to 99 percent of people over the next 12 months is quite profitable growth confident, on the basis of 79% of the projected growth rate will exceed 10%.
At the same time, there are many Chinese companies said, AI technology has been or will be customer satisfaction (82%), customer retention (81%), employee satisfaction (80%) and employee productivity (87%) generated positive influence.
Chinese enterprises are most concerned about the problem of AI
In the artificial intelligence technology to create rich fruits, but also sparked worries it brings new ethical issues, especially when discussing AI could have a negative impact on society. According to the research, most Chinese enterprises concerned are: the malicious use of artificial intelligence (75%), unauthorized data access (73%) and loss of privacy (71%).
Throughout the Asia-Pacific region for the impact of automation on employment brought about by Chinese business leaders hold the most optimistic, 44% of respondents said that will create new jobs.
However, 38 percent said some of the work will therefore cease to exist, 44% of people believe that certain functions will no longer need human involvement.
"Over the past few decades, the world has undergone tremendous changes. Today we have not fully embraced high-tech companies say what is what, but rather began to question some of the things done by high-tech companies, including the use of data and so on, there are does not have some moral issues or the impact of ethics. "LivePerson founder and CEO Rob LoCascio told interesting technology," as more and more powerful high-tech companies, the amount of data at its disposal more and more, we when many large companies to provide technical support and artificial intelligence technology platform solutions, is not it should also think more carefully, more carefully. It is also in order to better understand everyone's understanding of the ethical issues of artificial intelligence, we carry out of this survey, we can see that there are two attitudes to artificial intelligence AI: One is Musk, founder of Tesla as the representative of the characteristics that artificial intelligence is a huge threat to human survival potential of the tool; in addition view is that, AI artificial Intelligence brings to mankind the greatest possible chance welfare. "
How to solve the concerns of artificial intelligence
Compared with other Asia-Pacific markets, Chinese enterprises in solving the problem of artificial intelligence put more effort.
In countries involved in the Institute, Chinese companies most likely to ensure the use of AI techniques by persons of different backgrounds developed (92%). In order to reduce the negative impact of AI technology may have caused a series of important initiatives worth learning: risk assessment (44%), in the run external review (42%), diversified hire technical staff (39%) and the implementation of monitoring and improvement mechanisms ( 39%).
"In the AI settings and ethics enforcement rules out who should be responsible? 35% of people said should be done by industry bodies and associations. China itself has a relatively strong industry associations to standard-setting work, and more recently published a new generation of artificial intelligence principles of governance. governance Committee of the national professional new generation of artificial intelligence equivalent of an industry organization such organization. "Rob LoCascio said," in order to better promote the ethical use of artificial intelligence, we find several industry leader when people, organized a non-profit organization EqualAI. in the for-profit organization, we have the best practices, best practices, introducing the most appropriate framework in which business and industry guidance within large companies and brands to carry out artificial intelligence cooperation should be noted What issues. AI ethics audit framework that non-profit organizations, mainly in generating net income, fair, no harm, inside the eight principles of transparency and interpretability, regulatory and legal compliance, competition, accountability very Coincidentally, this artificial intelligence and China just released governance rules Eight principles developed unexpectedly high degree of integration. "
Chinese enterprises to explore artificial intelligence standard
Most (83%) Chinese respondents said they had implemented AI management standards or guidelines. These standards and principles from different organizations, most of which comes from the local adoption of technology companies (31%), followed by industry bodies (30%) and global technology companies (27%).
"Artificial intelligence is creating endless possibilities for businesses and consumers. However, as with any new technology, companies need to look at the development and implementation of artificial intelligence from the perspective of ethics and long-term development." Rob LoCascio express, "LivePerson as artificial intelligence technology to promote who, we believe that there is a risk of liability in which there is light out, and start a serious discussion about the importance of AI ethics. as a mature technology company manager, I would like to appeal to business leaders established 'moral thinking artificial intelligence' because this is clearly laid implementation of artificial intelligence ethics strategy foundation, if the absence of this, we will face the risk of AI become a division of our digital technology. "
About the impact of the advent of the era of 5G AI Artificial Intelligence to bring, Rob LoCascio think, 5G AI and dialogue will bring great business opportunities. "Dialogue between people of the main way, then human beings can communicate through language and language through a variety of terminals, and can be a television, all kinds of machinery and equipment, intelligent terminals direct dialogue, and let it meet your service requirements this can only be truly open at 5G environment. so the next 5G AI will give business and industry dialogue have brought a very big opportunity. "
Rob LoCascio also said that 2019 will bring a very significant impact, is the mobile phone is likely to gradually fade away. "We now need to rely on mobile phones to bring a wide variety of user experience, but in the future, various terminal devices can bring what you want the user experience, may be your glasses, it may be worn on your ear other wearable devices. that is users do not necessarily need to get the information they want via mobile phone, then replace the handset is IoT all things Internet, it must be the future trend of development. Therefore, the first year of business in 2019 is not only the 5G it is likely to fade out the first year or mobile phone arena. "