Small talk communication

About communicate, we all know its importance! However, there are a lot of people do well enough in practice, including my own!
 Customer questions, about what several reasons!
 First, customers are not familiar with the software system, the phenomenon is normal mistaken problem
     this time we need to listen carefully to the customer's description, and then step by step to confirm its operation, according to the description and so on!
     Ensure the correct operation of the user.
 Two, bug system
   generally know the following about!
   2.1 who: Who operating system when a problem! Log in General recording system
   2.2 when: At what point operations a problem!
   2.3 how: how to operate! This is more important, is the general record of the steps!
   2.4 contact: customer contact information, e-mail or telephone.
   2.4 feedback: to customer feedback, answer when resolve this issue!
   2.5 follow: both tracking to ensure that customers have solved this problem! And we can not simply tell the user how to do, after the final confirmation with users about this issue is resolved!
   
    I feel: listen to the views of customers, and then confirm! The repeated!

Reproduced in: https: //www.cnblogs.com/boiledwater4tom/archive/2009/12/08/1619196.html