We purchase and use Ali cloud offerings, Ali cloud more or less required to provide certain services, so tell us about Ali cloud service options? What kind of services are provided.
Ali cloud into the official website "contact us" after we first Ali cloud account login page;
https://www.aliyun.com/contact?source=5176.11533457&userCode=se6p9xeg
after entering, we will see some service mode shown in display:
Service mode 1: Smart-line intelligent diagnosis-second answer, you recommend the most suitable labor service channels, such as intelligent service mode service, which is equivalent to the robot service.
Service Option 2: technical work orders, cloud products and engineering issues, technical engineers for your immediate answer. This service is a way of using a service most of the way, we use Ali cloud products in the process, encountered any problems can be submitted to Ali cloud customer service and technical help deal with the employment of single form.
After entering the work order system, select the corresponding product and click the button behind the questions.
Mode 3 services: telephone consultation, cloud products and business consulting, consulting engineers for your immediate answer. Users can call Ali cloud unified national customer service phone, or pre-market after-sale problems advice.
Service Mode 4: Enterprise-class service dedicated to provide services needs in each scene from consulting to implementation, to move from cloud to escort the full cycle of professional services to meet.
This way the service is exclusive service designed for enterprise-class users, then click into the enterprise-wide exclusive service, we can see that there are many exclusive Ali cloud service for enterprise users, is divided into the front of the cloud, the cloud, and after a variety of services on the cloud, for example, before the cloud provider, cloud migration consulting services, application architecture consulting services, large data applications consulting services, DevOps consulting services, cloud strategy consulting services, cloud solutions and consulting services on SAP®, other services, you can log in front of the service mode page - enterprise dedicated service to view.
Service mode 5: Listen recommendation feedback, Ali cloud is not perfect, what advice can we recommend feedback by listening to Ali cloud Ali cloud feedback to questions and suggestions...
Service Mode 6: Community Q & A, cloud products and technology issues, community developers to answer your questions. This way the service can submit our problems in our community cloud Ali, Ali goes officials will reply, Ali cloud will have other users reply to your question.
Service Mode 7: Help documentation, providing everything from novice to professional developer resources cover profile, purchase, entry, operation and so on.
This service is a way to help by Ali cloud-centric products can help us understand documentation Ali cloud-related products introduction and use of presentation.
Service Mode 9: self-help tools, nearly 40 popular self-help tools, you can self-resolve accounts, finance, for the record, pricing and other issues.
Service Mode 10: appointment cloud computing experts, cloud computing experts will contact you within 1 working days after you submit your needs. After this service, users need to purchase Ali is ideal for cloud offerings, we need information to contact us, and on the cloud scenes, etc. submitted in tabular form a cloud Ali, Ali cloud will have someone in one business day inside with you.