Excellent customer service is developed by Foshan Pui confidential information Technology Co., Ltd. is a new generation of smart mobile customer service platform combines instant messaging, intelligent robot (knowledge base), call center, and CRM data analysis and other functions;
We focus on enterprise customer support services, after-sales service, committed to promoting the intelligent enterprise customer service, low cost, mobility and simplification;
help developers and SMEs to build their own low-cost customer service system quickly and easily customer service and support needs.
UCKeFu v4.3.0 has been released, UCKeFu based on the Java language development, is a full-channel customer service platform to support the integration, aggregation internal multiple customer service channels to help businesses of all sizes in various industries to establish a complete customer service system.
The updates are as follows:
Online customer service platform
1 , an increase of visitors end filter HTML code to disable SCRIPT tag
2 , increasing the agent terminal filtered HTML code, disable the script tag
3 , increasing the number of recording HTML filtering, support for early warning
4 , increase the guest sensitive to the word function, increased visitor segment sensitive word maintenance functions
5 , increase the seating end of the sensitive word function, increasing the sensitive word maintenance functions
6 , increasing the number of message timeout warning function
7 , increasing the number of session timeout feature
8 , an increase of visitors end, seat-side scripting filtering times
9 , an increase of controls whether the default prompts Consulting
10 , increase the dialogue on custom chat page title, icon customization
11 , an increase of delay prompt function
12 , the display component in the form of increased visitor end of the probe, allows to customize information provided
13 , increase appointments components, callback component, the public number components, functions other components
14 , an increase of early warning function, increase the session in real-time monitoring of online customer service
15 , increasing the satisfaction warning function
16 , increase the session transfer prompt function
17 , adds the ability to transfer recorded
18 , an increase of artificial agents skill group default selection function
19 , increasing the work order number to start the automatic correction function
20 , increases operational audit function
21 , an increase of XSS filtering function
22 , replaced by a new contact management features, increased support for the underlying CRM
smart robot
1 , adding the ability to solve the problem of whether the robot
2 , an increase of misses switch to manual function
3 , an increase of no perception switch to manual function
4 , an increase of several rounds of dialogue function
5 , switch to manual function support a variety of scenarios
6 , increased data acquisition capabilities to the robot and the dialogue process, collect visitor information (name, phone, address, etc.)
7 , an increase of business data manipulation functions
8 , an increase of robot development model that allows inline editing in development mode
Call Center:
1 , increasing visualization IVR provisioning
2 , the automatic answering function to increase the extension number
3 , control functions increase WebRTC
4 , enhance the overall stability and functionality WebRTC soft phone support automatic disconnection recovery, automatic reconnect, auto-login
5 , increase the holding hook event codes and receive event code
6 , increasing the outbound dial prefix of the gateway function
7 , increasing the extension status monitoring
8 , increase state monitoring of gateways
9 , adds the ability to customize the gateway and gateway real-time synchronization
10 , an increase of Lua scripting support
11 , the dynamic add an extension number, IVR, routing rules function
12 , adds the ability to bind the user's extension
13 , supports the extension auto-login feature
Recall pin electrosurgical
1 , then surgery increases the dialect or language selection, support Cantonese, Mandarin, English, Sichuan dialect, etc.
2 , increase public provisioning, then surgery is the answer
3 , increase the timeout wait for the prompt function
4 , increase the keyword interrupt function
5 , increase the delay to hang up function
6 , adds the ability to call external robot monitoring indicators
7 , increasing the robot outside the Quick Links function call