Python extracts time information from call records

You need to install the SpaCy model suitable for Chinese. You can do this by running

pip install spacy

python -m spacy download zh_core_web_sm

to install and download the required models.

import spacy

# 加载中文模型
nlp = spacy.load('zh_core_web_sm')

# 示例电话记录文本
text = """
Agent: 今天我们解决一下这个事情？
Customer: 不行，我今天明天都没有时间
Agent: 要不然我们下周一再电话沟通
Customer: 也不行，要不然大后天，大后天可以
Agent: 好的，那就大后天
"""

# 处理文本
doc = nlp(text)

# 存储找到的时间实体和相关上下文
appointments = []

# 遍历文档中的实体
for ent in doc.ents:
    if ent.label_ == "DATE" or ent.label_ == "TIME":
        # 检查实体前后的文本来确定上下文
        start = ent.start - 5 if ent.start - 5 > 0 else 0
        end = ent.end + 5 if ent.end + 5 < len(doc) else len(doc)
        context = doc[start:end]
        appointments.append((ent, context))

# 输出可能的约定时间
for appointment in appointments:
    print(f"Time: {appointment[0]}, Context: {appointment[1]}")

Output results