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Enterprise office IT services refer to the IT services provided by enterprises to employees, covering office software and hardware, and are designed to meet the needs of enterprise business operations. Frost & Sullivan data shows that the market size of China's enterprise office IT services will be 156 billion yuan in 2021 and will maintain steady growth. Office software and hardware have become common productivity tools, used by almost every enterprise. As of the end of 2021, the number of Chinese companies has reached 48.42 million, and the scope of impact of corporate office IT services can be seen.
Data show that in 2021, small and medium-sized enterprises accounted for 99.8% of the total number of enterprises in the country. They are the main constituents of China's economy and have made outstanding contributions in GDP, taxation, employment, innovation and other aspects. However, the operations of small and medium-sized enterprises are extensive, especially in terms of office IT services. Compared with large enterprises, they often fall into the dilemma of "spending more money to do less things", which in turn affects the company's cash flow and business development. This situation urgently needs get changed.
As a leader in the office IT service industry, Yidian Cloud has served more than 50,000 companies with its unique business closed loop and innovative solutions, and may be able to bring new innovations to all parties in the market. Thinking.
01 Enterprises use the buyout model to purchase office IT services, which seems to be a one-time solution, but in fact it brings many disadvantages
The mainstream procurement model for enterprise office IT services is buyout, that is, enterprises directly purchase office IT services from Hardware brands, software suppliers and distributors purchase IT equipment and permanent software licenses. "Having the habit of adopting the buyout model" is a typical feature of extensive operations. The buyout model seems to be a once-and-for-all solution, but it actually lacks in-depth thinking about the company's refined operations. Generally speaking, buying out office IT services will bring two major disadvantages to small and medium-sized enterprises - money and trouble.
Explicit costs are superimposed on implicit costs, leading to inefficient operation of funds for small and medium-sized enterprises
Table 1: Specific manifestations of the disadvantages of "spending money"
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"Cost money" includes explicit costs and implicit costs. Among them, IT software and hardware costs are the main component of explicit costs, and their negative impact on business operations is particularly obvious. Many business managers believe that office space rent and labor costs are the main entrepreneurial investments, and underestimate the cost of IT software and hardware. Take a startup company in Beijing as an example. Assume that the company has an initial number of employees of 10 and rents a 100㎡ office space in a mid-range office building. The approximate capital investment in the first year is as follows:
Table 2: First-time investment of a startup company in Beijing Annual capital investment calculation table
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It can be seen from the table that IT software and hardware account for about 30%-50% of office space rent, which is a huge sum of money. Negligible financial investment.
IT manpower employment cost is another major component of explicit costs. When businesses are smaller, IT issues are often the responsibility of administrative staff. As the number of enterprise personnel increases, it is difficult for administrative staff to take on the role of IT operation and maintenance, and enterprises need to recruit professionals. Taking the Beijing recruitment market as an example, the labor cost of an IT operation and maintenance engineer with about 5 years of work experience is about 250,000 yuan per year.
In addition to explicit costs, buying out office IT services for small and medium-sized enterprises will also incur a number of hidden costs. Taking a small enterprise with 50 employees as an example, the approximate calculation is as follows:< a i=11> Table 3: Hidden costs incurred by a small enterprise with 50 employees in Beijing buying out office IT services [Picture] The calculation results show that office IT services Inappropriate selection of IT service procurement models will bring hidden financial losses of 60,000 to 70,000 yuan to the company within one year. The current economy is in a downward cycle, and companies need to ensure healthy cash flow and prioritize funds in their main businesses. Therefore, the “costly” pain point caused by small and medium-sized enterprises buying out office IT services has become increasingly obvious. The buyout model has a negative impact on the entire procurement and use of office IT services, reducing employee efficiency and experience. Buying out office IT services for small and medium-sized enterprises not only " It costs money" and "troublesome", and this pain point runs through the entire link of IT equipment purchase and use. Figure 1: The pain points caused by the buyout model run through the entire link of office IT service procurement and use [Picture]
- Procurement: Enterprises need to select various brands and models of IT software and hardware, but information such as price, configuration, performance, and after-sales service is complicated. The selection of enterprise management and administrative personnel is not only inefficient but also difficult to obtain the best choice.
- Delivery: New computers usually do not come pre-installed with commonly used office software. Employees spend most of their first day on the job installing office software and other computer configuration work, and cannot immediately put into work to generate output, resulting in a loss of human resources.
- Usage: As the usage time of computers and other IT equipment increases, the performance will continue to decline, and enterprises need to update or even repurchase hardware, which will affect work.
- Maintenance: When computers and other IT equipment have problems and need to be repaired, they usually contact the equipment manufacturer's customer service first and make an appointment for services at a nearby repair center under the guidance of the other party. The maintenance cycle is usually 1-2 days, and the efficiency is low. When there is no manufacturer repair center near the user, they usually send it to a small repair shop on the street. The technology is not guaranteed and the data in the device faces a high risk of leakage.
- Disposal: There is a lack of channels for the disposal of idle equipment in enterprises, the price of equipment disposal is low, and the time cost of equipment disposal is high, time-consuming and labor-intensive.
- Long-term cooperation: As enterprises develop and grow and gradually move toward standardization, they need to find comrades who can accompany them all the way. However, traditional IT service providers are usually small in scale and cannot provide professional IT services in a timely and effective manner, making them unsuitable as long-term partners.
Faced with the above pain points, small and medium-sized enterprises are trying some improvement methods, mainly subscription and subsidy, but their effects are limited. - Subscription: Some small and medium-sized enterprises try to use subscription solutions, but it can only solve some problems such as high initial investment in IT software and hardware costs and poor maintenance timeliness. Most of the problems have not been effectively solved.
- Subsidy type: Some small and medium-sized enterprises encourage employees to bring their own computers, and then provide computer subsidies to employees on a monthly basis. The essence of this method is to transfer the investment and risks of office IT services to employees, and will bring more Pain points include employee acceptance, data security, pirated software issues, etc. In addition, some employees are accustomed to bringing gaming notebooks into office settings, resulting in low work efficiency and problems such as failure to deliver work results on time.
Small and medium-sized enterprises urgently need comprehensive office IT solutions that cover the full link of procurement and use, hardware and services, and systematically solve the above pain points.
02 Yidianyun provides comprehensive office IT solutions and has served more than 50,000 small and medium-sized enterprises
Frost & Sullivan data shows that in 2021, China’s comprehensive office IT solutions industry will Revenue was RMB 5.1 billion, of which Yidian Cloud ranked first with a market share of 19.6%.
Yidianyun began operating the office IT comprehensive solution business in 2014, serving more than 1 million customer devices. It is a strategic strategy of many international IT equipment and component manufacturers such as Dell, HP, and Intel. Partner. After nearly ten years of development, Yidian Cloud has served more than 50,000 companies including Tencent, COFCO, Luckin, Xiaomi, Yuanqi Forest, and China Merchants Bank.
Dr. Ji Pengcheng is the co-founder and CEO of Yidianyun. Dr. Ji entered Tsinghua University in 1999 and obtained a doctorate degree in control theory and engineering in 2009. He entered the office IT industry in 2005 and has been engaged in it for nearly 20 years and has rich experience in the industry.
Yidian Cloud has five main businesses, covering a variety of IT hardware, SaaS and other services, aiming to create a complete set of comprehensive office IT solutions.
Figure 2: Description of Yidianyun’s five main businesses
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03 Self-developed technology + closed-loop business model + industry accumulation, Yidianyun solves the pain points of enterprise office IT services
Three-pronged approach of subscription model + strong bargaining power + equipment remanufacturing ability , reduce the cost of IT software and hardware
Yidian Cloud mainly promotes the subscription model, which can alleviate the financial pressure of small and medium-sized enterprises and help enterprises tilt funds towards their main business. Simply changing the delivery model from buyout to subscription only reduces the initial investment, but does not fundamentally reduce costs.
Yidianyun’s unique advantages lie in its strong bargaining power and equipment remanufacturing capabilities.
- Yidianyun purchases a large amount of IT software and hardware, and has stronger bargaining power with suppliers. The cost continues to decrease, and it ultimately benefits small and medium-sized enterprises through cost-effective office IT services.
- Yidianyun has five remanufacturing factories in Wuhan, Beijing, Shanghai, Shenzhen and Chengdu. It has created a standardized remanufacturing process through more than 100 patents, with an annual production capacity of more than 700,000 units. Yidian Cloud has "chip-level" repair capabilities, that is, it does not replace faulty components in its entirety, but only replaces necessary faulty parts, thereby reducing costs. At present, the average remanufacturing cost of each piece of Yidian Cloud equipment is less than 100 yuan, while the service life of the equipment has been extended from an average of 3 years to an average of 7-10 years.
Case: Benniaobang is a business service company that mainly provides convenient business services, including industrial and commercial registration, taxation, finance, etc., for enterprises in the lower-tier cities in counties. Benniaobang needs to register a large number of branches to provide localized services to customers scattered in counties across the country. Therefore, it has a high demand for optimal allocation of funds and needs to prioritize the construction of branches. The cost-effective subscription service provided by Yidian Cloud is highly in line with Benniaobang's development needs. By reducing investment in IT software and hardware, it helps Benniaobang "spend money wisely", quickly spread its business across the country, and realize business value.
Yidian Cloud provides free one-stop IT services to help enterprises reduce IT labor costs
Yidian Cloud launches full warranty and fast door-to-door service at no additional charge. Responsible for the roles of hardware configuration, software configuration, and IT operation and maintenance, reducing the company's reliance on IT operation and maintenance positions and human cost investment.
Case: Dr. Bei is a Xiaomi ecological chain enterprise, mainly engaged in intelligent oral cleaning products. In the early days of the business, Dr. Bei had a small number of employees and IT equipment, and the administrative person in charge helped employees solve IT problems. As the company develops rapidly and the number of employees and IT equipment increases significantly, the previous problem-solving model is difficult to continue, and companies need to recruit specialized IT staff. Later, Dr. Bei cooperated with Yidianyun, and Yidianyun's account managers and IT engineers provided full services. Yi Dianyun assumes the responsibilities of IT operation and maintenance. Dr. Bei commented that Yi Dianyun is the company's "IT steward".
Dedicated personnel will come to guide the selection work to improve the efficiency of enterprise selection.
IT software and hardware selection work is generally the responsibility of business owners and administrative supervisors. Faced with price, configuration , performance, after-sales and other multi-dimensional information, it is difficult for them to make a choice quickly and accurately. In order to solve this problem, Yidianyun provides dedicated guidance and provides enterprises with complete selection solutions. Moreover, Yidian Cloud will provide customers with cost-effective solutions based on corporate needs and budget conditions.
Case: Bona Education is an adult education institution. Business owners and administrative leaders encounter difficulties when it comes to selecting IT software and hardware. They are not IT professionals and find it difficult to make judgments. After initially communicating with Yidianyun about the needs, Yidianyun sent professionals to provide site selection support and provide model selection analysis and program recommendations for Bona Education. The administrative person in charge of Bona Education said that Yidianyun made recommendations based on actual needs and did not deliberately recommend high-configuration and high-priced equipment.
Software pre-installation brings an “out-of-the-box” experience to corporate employees
New devices need to activate the operating system and install various office software. This work is done by just The onboarded employees are responsible for it, and it usually takes about 1 day. This problem has not been solved for a long time, resulting in no output on the first day of work and has become an inevitable "potential cost". Yidian Cloud provides software pre-installation services, activating the operating system and installing various commonly used office software in advance, bringing an out-of-the-box convenient experience to corporate employees.
Case: Yikuaibao is a leading expense control and reimbursement software company. The administrative manager found that it was difficult for new employees to be productive on their first day, mainly because they had to install various software on their computers. This situation not only causes a waste of manpower, but also reduces the employee onboarding experience. Through cooperation with Yidianyun, the problem of no pre-installed software that troubled Yikuaibao has been fundamentally solved, improving employee experience and work efficiency.
The subscription model provides performance guarantee for corporate employees and avoids additional costs and work interruptions caused by replacing computers or core hardware.
Computers are the core office IT equipment. Performance continues to degrade over time. Enterprises usually have two solutions. The first method is to directly purchase new computers, and the second method is to replace the core hardware of the computer. Either way, there will be an expense and impact on employee work.
Yidian Cloud’s on-the-go service allows enterprises to flexibly subscribe according to their needs, and employees can continue to enjoy a smooth, quasi-new machine experience. Part of the replaced equipment will be sent to the remanufacturing factory for centralized testing, maintenance and component updates; when production capacity overflows, the remaining equipment can be auctioned and sold through the Yipaiji platform, and Yidian Cloud will recover the funds and use them to optimize the operation process. , has relatively strong and healthy dominance over its own closed-loop ecology. From the perspective of social value, Yidian Cloud's closed-loop ecology can extend the use time of equipment, help reduce carbon emissions, and play a positive role in achieving the "double carbon" goal.
Case: Zhongxing Beidou is a gift service provider with many designers among its employees and has high requirements for computer performance. As the computer usage time increases, the performance decreases and it becomes increasingly difficult to meet the needs of designers. The company mainly uses hardware replacement to ensure computer performance, which not only affects work but also increases the total cost of computer use. Zhongxing Beidou later cooperated with Yidianyun to allow designers to continue to enjoy a smooth quasi-new machine experience through the use-and-return method, ensuring high-performance requirements for computers. The administrative person in charge of Zhongxing Beidou said: Yidian Cloud has reduced the workload of administrative staff, ensured the smoothness of designers' work, and each computer can save an average of 300 yuan a year.
The self-developed Nebula system intelligently schedules millions of devices and 3500+ engineers to solve after-sales problems
IT equipment maintenance is a major problem that plagues enterprises, not only in terms of timeliness The performance is poor, and the security of the repair shop’s technology and equipment data is difficult to guarantee. Yidianyun builds a complete after-sales ecosystem through three services, providing a fast, professional and safe maintenance experience. - Customer service solves technical problems remotely. Yidianyun's customer service team has three major characteristics: ① All customer service staff are real people, no robots; ② All customer service staff have a bachelor's degree or above; ③ All customer service staff have basic IT capabilities and can solve simple technical problems for customers. Act as an "operator".
- Engineers provide efficient door-to-door service. Dr. Ji led the Yidianyun team to independently develop the Nebula system. Each piece of equipment will have its own clear "life trajectory" from the time it is purchased to the transfer, adjustment, separation and profitability. This system can not only dispatch equipment, but also efficiently dispatch more than 3,500 engineers across the country, achieving 2-4 hour door-to-door service in first-tier and quasi-first-tier cities across the country.
Case: Jiujiu Mingche is a second-hand car seller. Once, due to employee misoperation, a contract about to be signed could not be printed, and the situation was urgent. The person in charge of network operation and maintenance of Jiujiu Mingche contacted Yidianyun and requested that someone be sent to the site immediately to repair the printing equipment, and at the same time send a sales manager to stabilize the customer's mood. Yidianyun engineers arrived at the scene within 30 minutes and quickly solved the problem, allowing the signing work to proceed smoothly. The person in charge of network operation and maintenance of Jiujiu Mingche said: The whole process takes less than an hour, and the customer does not even know that there is a problem with the printing equipment when signing the contract, achieving "no-sense maintenance". - Yidian Cloud provides services such as hard drive buyout and privatization, hard drive punching and damage, etc. to meet the data security needs of enterprises.
Focus on long-term value and grow with the enterprise
As the business develops, the enterprise will gradually move towards standardized operations. Most office IT service providers are small in scale, cannot guarantee service security and timeliness, and are not suitable as long-term partners.
Yidianyun focuses on long-term value, helping customers continue to succeed and grow with the company. During the heavy rain disaster in Zhengzhou in 2022, the IT equipment subscribed by Benniaobang was damaged by rainwater. Benniaobang originally planned to negotiate the compensation ratio with Yidianyun, but due to the force majeure of natural disasters, Yidianyun took the initiative to waive the compensation and immediately replaced the equipment for Benniaobang.
As time goes by, small and medium-sized enterprises will gradually pay more and more attention to office IT services, and the value of comprehensive office IT solutions will be recognized on a wider scale. This comprehensive solution can not only help enterprises achieve refined operations, but also bring them a more cost-effective and worry-free IT service experience. By optimizing corporate capital allocation and improving employee productivity, these comprehensive solutions further enhance corporate competitiveness in a highly competitive market.
Under the wave of the digital age, digital products and services represented by office IT services will promote the high-quality development of small and medium-sized enterprises and enhance their ability to survive and develop. Small and medium-sized enterprises need to actively embrace changes, build their own capabilities through digital empowerment, and maintain agility and resilience in a rapidly changing market.