In the past few years, hybrid office has ushered in a rapid explosion of the market. From the innovation of the initial management model, to the "expediency" under the epidemic situation, and then to the hybrid office mode becoming the "new normal" of the working mode of enterprises and employees, it can be said that hybrid office has become the trend of digital transformation of enterprises in the future.
According to IDC's survey data, with social development and changes in working methods, remote and hybrid working models and digital workspaces are most likely to continue in enterprises in the future. Businesses will also invest more in tools and services that will enable more flexible working styles. More importantly, as hybrid office gradually becomes the mainstream office mode, it will also become an important tool to improve user access, efficiency, and security so that they can quickly access internal and cloud work resources no matter where they are. The "priority" tasks of the modern enterprise.
Dai Wei, Vice President of Lenovo Group and General Manager of Solution Service Business Group in China
It is precisely because of this trend that Lenovo has officially released the DWS digital office space solution (Lenovo Digital Workplace Solutions, hereinafter referred to as "Lenovo DWS") in China. The solution provides four core components for enterprise digital office scenarios, including consulting design, operation and maintenance services, digital office collaboration and digital office desktop. At the same time, Lenovo provides multiple service versions for different office needs, hoping to help enterprise customers create a professional, safe, efficient, intelligent, and flexible digital office experience through different service product combinations, and help enterprises reduce costs and increase efficiency.
There is no doubt that the release of Lenovo's DWS digital office space solution will better help thousands of industries to achieve more efficient collaboration and innovation in the process of digital office. And behind this, it also marks the "leap-forward" upgrade of Lenovo's solution service business-the continuous application of Lenovo's key general solutions represented by DWS digital office space solutions, I believe it will also accelerate the intelligent development of Chinese enterprises. Play greater value in the process of transformation and upgrading.
Just as Dai Wei, Vice President of Lenovo Group and General Manager of the Solution Service Business Group in China, said: "Relying on Lenovo's strong hardware foundation and software development service capabilities, the release of Lenovo DWS represents the overall acceleration of Lenovo's 3S transformation. With cloudification and full-stackization, build a new pattern of high-quality development with full power, and empower thousands of industries to upgrade intelligently with years of accumulation in the ICT industry."
Hybrid office has entered a new stage of development
In fact, the reason why the hybrid office model has achieved rapid development in the past few years is that the most fundamental "underlying logic" is the "superimposition" of economic level, enterprise management model and digital technology development needs, and the impact of the epidemic in the past three years, It is only one of the driving forces for hybrid office to usher in breakthrough growth in the short term. The core behind it lies in the business needs of enterprises and the pursuit of employees for work experience. It is precisely because of this that in the post-epidemic era, hybrid office has also entered a new stage of development, and the following new features have emerged:
First, from the perspective of development trends, in the post-epidemic era, both enterprises and individuals realize that the hybrid office model will replace the traditional office model centered on fixed locations. Many business managers believe that the intelligent experience of the hybrid office model can help companies and employees resist the impact of emergencies, reduce corporate office costs, ensure or even improve office efficiency, and have more opportunities to drive changes in the overall management model of companies and organizations.
According to the "2022 Future Office Research Report", the number of companies that do not provide hybrid office options after the new crown epidemic has dropped from 45% before the epidemic to 9%. 53% of businesses will permanently offer telecommuting options to all employees by 2025. 69% of businesses have deployed technology tools that facilitate collaboration in the office. Although the related information of hybrid office has been less exposed after the epidemic, in fact, hybrid office is entering a new stage of acceleration. Hybrid office is not just a home office, but an office model with more complex interaction methods and more diverse scenarios. The acceleration of the hybrid office trend is ultimately due to the fact that the hybrid office model can break through geographical limitations, space barriers, and even time zone boundaries, making distributed work methods and wider collaboration possible, thereby maximizing the company's business. Intelligent productivity.
Second, from the perspective of technological evolution, as more and more enterprises begin to adopt the hybrid office model, this new "distributed" and "discrete" office method not only requires enterprises to build collaboration methods at different times and places, but also In order to effectively organize productivity, it is even more necessary to upgrade the flexible and personalized management structure. Only by intelligent and flexible organization and management can we create a humanized office experience to the greatest extent.
With the continuous iteration of AI technology, the irreversible tide of enterprises migrating to the cloud, and the continuous update of global basic computing facilities, they undoubtedly effectively support the intelligent evolution trend of the hybrid office model. This also means that in the future, the positioning of the enterprise hybrid office platform will also be upgraded from a unified office platform to a smart office platform. Therefore, intelligence and mobility will be used to "enhance" the use experience of employees, so as to achieve a deep connection between basic capabilities and business systems. , Building intelligent, deeply integrated hybrid office products and solutions is also a trend.
Third, from the perspective of implementation, it is a long-term and complicated process for enterprises to build a hybrid office model, which requires continuous exploration and adaptation. Generally speaking, the establishment of an enterprise hybrid office platform needs to go through four stages: demand research and solution design, product development and deployment implementation, product testing and online training, and product application and post-operation and maintenance. Therefore, how to plan from the top level, "Foresight" to plan the construction of the mixed office platform of the enterprise has become the "top priority" of the enterprise; in addition, when the enterprise has completed the construction of the mixed office platform one after another, with the technological innovation and the replacement of demand, in the next 3- In 5 years, it will also continue to promote the evolution of the enterprise hybrid office system architecture in the form of operation and maintenance expenditures, which will make the later operation and maintenance more crucial.
From this perspective, when the mixed office model is still the general trend in the future. However, for many Chinese companies that are still in the "transition period", how to establish an effective hybrid office model, how to make the office work anytime, anywhere, make the office more efficient and collaborative, and how to use technological innovation to break the enterprise The boundary between internal and external communication makes it "urgent" for users to have a better office experience.
Coping with the "Kaleidoscopic Changes" of Hybrid Office
Based on years of experience in digital transformation, requirements of application scenarios, and insight into changes in the current trend of mixed offices, Lenovo recently released the DWS digital office space solution, which uses four core components: consulting design, intelligent operation and maintenance, digital office collaboration, and digital office desktops. , and the different service product portfolios created by these core components, hoping to better help corporate customers effectively improve office efficiency and experience in digital office scenarios, and cope with the "ever-changing" mixed office needs. Specifically:
First of all, in terms of consulting design, Lenovo can provide professional suggestions and plans for enterprises. At the same time, based on a strong solution service expert team and partner ecology, Lenovo has created expert seat services, exclusive consulting services, technology evaluation and selection consulting, PC As-a-service consulting, efficiency and process optimization consulting, and expert growth plan are a total of six methods, which can comprehensively analyze the actual needs of the enterprise, make a diagnosis of the cost situation, and finally sort out and summarize the most suitable enterprise digital office software and hardware environment to help the enterprise maximize Maximize the productivity of hybrid office. That is to say, Lenovo can help enterprises to better build digital office productivity from the top-level design height, so that enterprises can avoid "detours" and spend every penny on the "knife edge".
Secondly, in terms of intelligent operation and maintenance, the core function of intelligent operation and maintenance is to ensure the stable, reliable and efficient operation of the entire business system of the enterprise. Relying on the ServiceForce platform, Lenovo DWS digital office space solution can call Lenovo 4000+ offline services Station, 72800+ service volume/day carrying capacity, 27000+ professional engineers, 24*7*365 remote and online agents and other powerful service resources provide enterprises with high-quality operation and maintenance services.
Service resources all over the country cooperate with the ServiceForce platform to bring more diversified demand adaptation to enterprises. It is conceivable that when an enterprise needs a new growth unit, but how to quickly select suitable IT personnel to complete the construction, then ServiceForce can provide the fastest and most professional personnel support for the enterprise. At the same time, because ServiceForce has been able to flexibly solve most of the IT problems for the enterprise, the enterprise's own IT team configuration can ensure the company's normal IT needs, use as few staffing as possible, and save costs. At the same time, with the support of ServiceForce, enterprises can directly obtain the help of professional engineers, and directly carry out the development and intelligent transformation and transformation required by the enterprise. Compared with other enterprises, they have obtained the advantages of IT end-to-end support and innovative business incubation.
ServiceForce can not only meet the product and service needs of enterprises, but also perfectly support daily operation and maintenance, respond to employee problems in a timely manner, improve office experience, and improve work efficiency, so that enterprises can "sit back and relax" in hybrid office, and release the efficiency, flexibility, and continuity of hybrid office sex and security.
Third, in terms of digital office collaboration, for enterprises, if the security of data, business, customers and other key assets cannot be protected during access, the significance of digital transformation and hybrid office will be greatly reduced. Lenovo DWS digital office Space solutions can effectively realize enterprise terminal security management and protect enterprise information security. In particular, the digital office desktop in the solution is based on the three systems of multi-engine cloud desktop, unified terminal management and terminal security, which can provide multi-architecture integration, unified entrance and authority, strong operation and maintenance management and control, one-key restore and other capabilities, through the unified management of the enterprise , operation and maintenance and deployment, allowing remote terminals to operate in a safe environment, and timely stop dangerous operations to ensure enterprise information security, thereby helping enterprises to achieve a safer and more efficient hybrid office.
Finally, in terms of digital office desktops, in order to meet the growing needs of enterprises for collaboration tools, Lenovo also created an open and integrated collaboration application suite platform based on the SaaS model. Among them, it can help enterprises realize the coverage of "full-scenario" applications such as OA, HR, CRM, and ERP. Many popular collaborative applications can also be handled in a "one-stop" manner. Enterprise customers only need to download, Deploying new functions is enough, it can be said that it can help enterprises to meet the collaboration needs and improve business efficiency to the greatest extent.
In addition, to meet the needs of different customers, Lenovo will expand and expand more Lenovo DWS in the future on the basis of the four core components of consulting design, operation and maintenance services, digital office collaboration, and digital office desktops, as well as the computing power of computing services. The service version, through the flexible combination of various products and services, better meets the needs of enterprise hybrid office application scenarios.
Objectively speaking, as hybrid office has become the "new normal" today, the essence of technological innovation is not only to enable enterprises and employees to "use" products and solutions in various work scenarios, but also to "use" products and solutions well. The Lenovo DWS digital office space solution, just from the perspective of the needs of enterprise users, provides solutions covering the "full life cycle" of the entire enterprise hybrid office. It can be said that this is Lenovo's largest way of "practicing words". This kind of technology and solution innovation based on user needs will also strengthen Lenovo's differentiated competitiveness in the hybrid office market.
Interpretation of the new value of Lenovo DWS in four dimensions
According to the IDC report, with the comprehensive "recovery" of China's economy and the widespread acceptance of hybrid office models by enterprises, it is expected that the "popularity" of hybrid office models nationwide will also further increase. At this time, Lenovo DWS digital office space The launch of the solution can not only better promote enterprises to embrace the new era of hybrid office, but also highlights the new value behind it. We can interpret it from four dimensions:
First, leadership. In the past three years, the epidemic has accelerated the construction of hybrid offices for enterprises and organizations. Real-time online organization, mobile remote collaboration, and hybrid office have become the daily routines of more and more companies. At the same time, the ability of hybrid office has become the most important underlying capability of enterprises at present; hybrid office is no longer an emergency or short-term choice, but has been upgraded to a long-term capacity building for many enterprises.
Lenovo took the lead in launching the DWS digital office space series solutions in the post-epidemic era, which is the "result" of Lenovo's forward-looking intelligent transformation strategy and solid technical investment. In the past six years, based on Lenovo's forward-looking judgment on intelligent transformation, relying on the new IT architecture of "device-edge-cloud-network-intelligence", Lenovo built the "Sky Sky" engine internally and externally, built a 3S full-stack capability, and completed It has transformed from a PC manufacturer to a solution service provider. Therefore, as early as the beginning of the rise of the hybrid office model, Lenovo has launched related hybrid office solutions to the market, and the launch of Lenovo DWS digital office space solution this time is Lenovo's in-depth insight into market demand changes, and "in keeping with the times" The proof of continuous innovation and iteration in the hybrid office field, I believe it will further accelerate the evolution of the hybrid office model in the future and lead the hybrid office into a new era.
Second, overall. At present, in the practice of enterprise hybrid office implementation, many enterprises still face problems such as ambiguous cognition and planning, poor operation and maintenance services, high information security risks, and low collaboration efficiency. The Lenovo DWS digital office space solution supports enterprises to flexibly combine various products and services through the four major components of consulting design, operation and maintenance services, digital office desktops, and digital office collaboration. It can be said that Lenovo stands at the height of the "global" , through the "full life cycle" empowering enterprises to realize the embodiment of hybrid office transformation, which also better serves and improves the production efficiency of enterprises, and creates higher value for enterprises and users and brings brand-new experience.
Third, flexibility. Based on the needs of the Chinese market and Chinese users, Lenovo has also provided enterprises with multiple versions of the DWS digital office space solution and a variety of "service packages" through the "adapted to local conditions" solution. The innovation of this "service package" The form also brings more options and flexibility to the enterprise. In the Chinese market, customers can choose the components that suit them and adjust the configuration as needed at any time. In the future, some customers can also purchase Lenovo DWS digital office space solutions as a service through Lenovo Zhensuan service, enabling customers to subscribe on demand, get rid of heavy asset burdens, and provide high-quality, one-stop customer service, as well as excellent operating experience.
Finally, be innovative. The cloud desktop version service package is a set of independent innovative overall solutions based on Lenovo's self-controllable secure cloud desktop system after integrating the market's multiple needs for enterprise cloud office. The cloud desktop can provide a multi-engine cloud desktop management platform, support the integrated virtualization function on the cloud, and manage and deliver the desktop resources on the local terminal and the cloud of the data center through a unified management platform. scenarios, realize stable and secure desktop applications, and help customers transform efficiently and intelligently.
In addition, Lenovo Solution Services also launched a unique zero-cubic version of the service package, which can help enterprises realize "0 down payment, 0 interest, and 0 carbon emissions" when leasing IT equipment. Enterprises are focusing on the ESG field and actively undertaking sustainable development responsibilities At present, Lenovo is using the "Zero Cube Service Package" to help companies improve investment and operating efficiency, improve cash flow, and at the same time effectively reduce fixed asset processing costs, fulfill green and low-carbon social responsibilities, and ultimately create a Flexible, safe and green IT environment for enterprises.
The launch of Lenovo's DWS digital office space series solutions is also a comprehensive "release" of technological innovation accumulated and accumulated by Lenovo's deep cultivation of intelligent products, services, and solutions for many years, and it is also a "leap-forward" upgrade of Lenovo's solution service business important testimony.
At present, relying on nearly 40 years of industry best practices and innovation capabilities, Lenovo is actively creating key general-purpose solutions in the market through its "endogenous and externalization" capabilities. The so-called "key general-purpose solutions" refer to Lenovo's Universal solutions for key scenarios commonly faced by enterprises in all industries in the process of intelligent transformation, such as digital office and hybrid cloud management.
As early as the first half of this year, Lenovo has announced four key general-purpose solutions based on DynaSky Engine. The other three are hybrid cloud, edge computing, and sustainable development. One of the solutions, the release of Lenovo DWS this time, can be said to allow Lenovo to further consolidate its 3S full-stack service capabilities and better accelerate the intelligent transformation of Chinese enterprises. Different application scenarios are waiting for Lenovo to develop and redefine again.
Generally speaking, although online office and remote office were not uncommon in the industry before, they did not become the mainstream working mode. However, in the post-epidemic era, mobile office, remote office, online meeting, video conferencing and other modes have become This variety of "anytime, anywhere" hybrid office mode is becoming more and more common, and it has gradually become the first choice of enterprises and employees. The "emergence" of Lenovo's DWS digital space solution has not only led the hybrid office into the The new era also better helps enterprises cope with the "ever-changing" demand for hybrid offices, and its value can be described as: "It's not just about the present, it's more about the future."
Shenyao's Science and Technology Observation was founded by a senior technology media person, Shenski, who has 20 years of experience in dissemination of enterprise-level technology content. He has long focused on the observation and thinking of industrial Internet, enterprise digitalization, ICT infrastructure, and automotive technology.
