Is there a job that pays well and can learn English and travel around the world? After searching on Xiaohongshu, I found that many young people have had experience working on "international cruise ships", checked in 100+ cities around the world, have a comprehensive English-speaking environment, and feel like a new country...and also Can make money? Sounds like an exciting life! Zhongjiang International is a company that has been engaged in cruise crew for 30 years, providing job opportunities on cruise ships for young people all over the country.
China Jiangsu International Economic and Technological Cooperation Group Co., Ltd. (Zhongjiang International) is a provincial state-owned enterprise under the State-owned Assets Supervision and Administration Commission of Jiangsu Province. Its human resources branch specializes in human resources services and provides international human resources exchange services. It is designated by the Ministry of Commerce One of the four operating organizations for construction labor service cooperation. Over the past 20 years, it has cooperated with foreign countries for more than 150,000 international human resource exchanges. It was rated as a leading company in characteristic labor services (professional cruise ship service) and 2022 foreign labor service cooperation by the China International Contractors Association. Top ten companies in the industry.
The staff of Zhongjiang International sort out the passport materials of the exit personnel
In the past, if the clients of Zhongjiang International needed overseas employment consultation, they needed to contact the staff of Zhongjiang International through new media platforms such as Douyin and WeChat public account to inquire about the positions that are currently open for application.
Then, after the staff collects the basic information, they perform manual registration and advance to the next step of the process. Due to the many and cumbersome procedures involved in the process of labor dispatch, customers will often pay attention to and inquire about the progress of their dispatch. And before leaving the country, it is often necessary to issue various certification documents to the customer to submit to the public security organs or foreign embassies and consulates in China, and it is usually necessary to mail paper materials repeatedly.
Existing problems:
1. Long collaboration cycle : Employees have to devote a lot of energy to collect customer data, copy and paste it into an Excel table as the basis for recording and tracking.
2. Efficiency of customer service reception : In the daily acceptance of consultation and Q&A, it is necessary to answer frequent and repetitive questions.
3. Customer feedback is not timely : When customers inquire about the progress of labor projects, they need to provide basic personal information and then the staff will inquire manually, which takes a long time.
4. The information between employees is not interoperable : each employee has their own information summary and tracking form, but the information exchange between employees often requires manual matching and synchronization.
5. Contracts and supporting documents are signed back and forth : repeatedly sending materials back and forth with customers, there is a risk of item loss, and waiting for logistics takes a long time, and the processing process is cumbersome.
Zhu Shiyuan is responsible for the front-line informatization and publicity and promotion work in Zhongjiang International, actively responds to the SASAC's policy and strategy to promote the high-quality development of state-owned enterprises, changes old thinking, uses new methods, and uses new tools to better improve work efficiency.
By using the joint solution of Tencent Light Union + Vig Form + Electronic Signature, many repetitive and low-value tasks are automatically and accurately completed by digital means. The program has also been strongly recognized and supported by the company's leaders.
No need to buy professional software, intelligent customer service and CRM system can also be set up by yourself
For a large number of repeated customer inquiries, Zhongjiang International has also considered a professional intelligent customer service system, but the information products on the market that require personalized customization are usually relatively expensive, and the cost performance is not high for some basic needs.
Therefore, in the process of searching for existing saas products on the Internet, Zhu Shiyuan found that he could build a small intelligent customer service system based on Douyin + official account through Tencent Qinglian and Weige Table.
By building a customer service knowledge base in Wiggle, after customers ask questions on Douyin or WeChat official accounts, they can automatically reply according to the content "keywords" stored in the knowledge base, and the consultation that fails to trigger the knowledge base will be guided to manual consultation. In this way, the staff of Zhongjiang International only need to answer some personalized questions, which not only improves the processing efficiency of customer service, but also solves problems faster and in a timely manner, which improves customer satisfaction.
In addition, for common information collection, it is no longer necessary for customer service to confirm with customers one by one. By filling in the questionnaire form, the collected information is automatically synchronized to the Vig table, the data is automatically synchronized, and there is no need to manually copy and paste.
Convenient self-service query service, service quality straight up
"Where is my process now?" "When will my information be reviewed?" This is the question that many people are most concerned about after submitting an application.
Now, through Tencent Qinglian, Zhongjiang International can automatically reach customers with new progress in the process, new materials that need to be submitted, and contract signing reminders through official accounts and text messages. If customers still have doubts about their progress, they can also automatically check the current status through the official account.
These automated processes not only reduce manual intervention and reduce labor costs, but also reduce customer inquiry steps, allowing customers to get timely responses, improving customer satisfaction and service quality.
Paperless electronic contract certificate, saving contract costs and improving transaction efficiency
In the traditional labor dispatch business, many supporting documents will be required. In the past, if it was necessary to issue such a certificate, first contact the staff of Zhongjiang International separately, then generate the paper document, after obtaining approval in the OA system, then stamp the physical seal, and finally return the proof document to the customer by scanning and sending or mailing the original.
Now, Zhongjiang International has chosen the Tencent e-signature version integrated with Tencent Light Union. The strong combination of "electronic signature" + "process automation" makes the workflow extremely smooth. It not only conforms to the relevant regulations of the company's compliance operation, but also provides convenient and fast services to customers.
1. The customer sends an application in the official account.
2. The submitted application will be automatically notified to the staff of Zhongjiang International through Tencent Qinglian.
3. After the approval of the staff, the data will be automatically synchronized with Tencent's electronic signature through Tencent Qinglian to generate a proof document.
4. After the signing is completed, the electronic document will be sent to the customer automatically through the WeChat official account push or SMS.
In this way, the whole process not only improves its own production efficiency and work efficiency, but also saves a lot of material costs and logistics costs. Customers can solve their problems in one stop without running around, and the overall satisfaction is also improved. If you improve your word of mouth and reputation, you will naturally have stronger competitiveness in the market.
think
For many enterprises, everyone has their own accustomed working methods, and it is not an easy task to change, but Zhongjiang International hopes to take "responsibility for customers" as its purpose and take the lead in embracing "digitalization" and "automation":
● Lowest cost Realize office automation with mature Tencent self-developed tools, improve production efficiency and work efficiency.
● Help enterprises reduce operating costs and improve operating efficiency through digitization.
● Actively embrace the market and customer needs, take the initiative to reform, continuously improve customer satisfaction, and enhance its own competitiveness.
● The electronic signature replaces the traditional signature, which greatly saves the time for internal approval and printing, and improves the operating efficiency.
Every time we talk and learn from the customers of Tencent Light Union, it can give us a lot of inspiration. GPT is very popular recently, and everyone is discussing how AI and automation will change our work and life in the future. Although AI and machines can learn existing knowledge, human beings' ability to constantly explore the unknown and embrace innovation is the core of human beings' continuous creation of the future.
Are you willing to work with Tencent Light Union to let machines complete repetitive and automated work, so that you can spend your precious time exploring more unknown possibilities?
We will continue to share the best practices of Tencent LightLink users in the near future. If you are willing to share your LightLink stories, or are interested in the above solutions or have similar problems, please contact us.