In order to better protect the rights and interests of consumers of digital collections and promote the healthy and orderly development of the industry, Baidu Superchain’s digital collection platform Xingji Pocket will support the refund function within 7 days for new orders of digital collections. Orders that meet the refund conditions can initiate refunds. payment application.
As a special virtual commodity, digital collections, due to their own digital characteristics and the particularity of their business models, most major platforms did not support refunds before. The main reason is that once the collection is sold, the player can obtain an instant appreciation experience of the collection, and the relevant data and services have already been generated. It is difficult to carry out "7 days no reason refund" like traditional commodities. At the same time, each transaction of digital collections is recorded on the blockchain, and data verification is very complicated. Refunds will further increase the verification cost of data on the platform chain.
As a leading platform for digital collections, Interstellar Pocket considers opening up multiple business capabilities from the perspective of protecting consumer rights and reducing the risk of digital collections hype, and proposes the function of "refundable within 7 days", allowing digital collections to further return to commodity attributes and value attributes to achieve sustainable development of the industry.
Through the 7-day refund function, Interstellar Pocket will provide consumers with a greater sense of security and further protect consumer rights.
Schematic diagram of the refund process
The specific refund rules for Star Pocket digital collections are as follows:
Description of Refund Rules
After the user places an order to purchase the collection, he/she enjoys the right to initiate a return and refund for the collection within 7 days (subject to the time when the user placed the order). Users can apply for a refund through the after-sales service on the order-corresponding order details page.
The platform supports the return of all the collections in the order, but not part of the collections. When applying for a refund, it is necessary to ensure that all the collections in the order are in complete condition and are the same as when they were sold. If there are collections or missing rights in the order, no refunds will be made .
Non-refundable situation (if there are new rules, it will be synchronized in time)
If the order contains blind box collections, the order is non-refundable after the blind box is unboxed;
Some digital collections in the order are recalled, and this order is non-refundable;
There are additional rights and interests in the digital collection in the order, and the rights and interests have been issued and not returned and cannot be refunded;
The digital collections have been marked as non-refundable when they are sold or have been stated as non-refundable collections in the event details .
Refund process
Since digital collections have the situation that the product delivery is completed immediately after the order is placed, it is different from the traditional product refund process. At present, after the user submits the refund, the store operator will conduct a refund review to review whether the collection and rights of the order are complete. After the review is passed, it will enter the waiting process for the account, and the refund can be returned to the user's account. During this period, all digital collections in the refund order will be temporarily frozen and will be recycled after the refund is completed.
Handling of collections after refunds and returns
Since the returned digital collection remains in its original state and does not affect the user's use, the store operator has the right to carry out secondary sales or operational activities based on user feedback and operational needs.
Refund timeout
If the store fails to review the order in time after the consumer applies for an order refund and the order is timed out, it is recommended that the consumer first communicate with the store through the store contact information on the after-sales service page.
Other influences
At present, the purchase of collections will increase the contribution value of the welfare center. If the user has an order refund, the contribution value of the welfare center will be returned. In order to ensure the accuracy of the data, the platform will refresh the contribution value data on the next day after the refund order review is completed. At that time, the contribution value list will change, and the corresponding rewards will also change. Please be cautious about refunding.
In view of the particularity of virtual goods, in order to avoid malicious returns affecting normal sales, some large-amount purchases that apply for refunds may be judged by the platform as malicious refunds, and may not pass the review.
After accessing the refund, the StarCraft Pocket payment capability has also been adjusted accordingly. Due to iOS payment restrictions and handling fee issues, the StarCraft Pocket will temporarily close the iOS payment from the refund online, and iOS users will not be able to purchase the StarCraft Pocket collection at that time. The platform will promote the resolution of the iOS payment problem as soon as possible, and the recovery time will be notified separately. Thank you for your support and understanding!