Zhenzhi Technology's "Yanqian Cloud Digital Intelligent Business Service Platform" has recently officially launched the SAP Global Application Store (SAP Store) , becoming an important partner of SAP Store. This move marks Zhenzhi Technology's progress in the field of enterprise digital transformation The strength has been recognized, and at the same time, it has provided more comprehensive, efficient and intelligent digital transformation solutions for global enterprises.
Zhenzhi Technology (ZKNOW), hatched by the industry-renowned enterprise digital service provider "Hand Information", focuses on solving enterprise software research and development, project management, system operation and maintenance, employee service methods, processes, collaboration, capabilities, efficiency, etc. Comprehensive requirements and management challenges in terms of Inheriting Hande Information's more than 20 years of enterprise information service experience and in-depth understanding of enterprise digital intelligence construction, Yanqianyun digital intelligence business service platform has been precipitated to help enterprises build intelligent IT with "convenient inquiry and quick answer" Operation and maintenance, humanized employee services, and an all-round customer success system.
Yanqian Cloud Digital Intelligent Business Service Platform
Yanqianyun digital intelligent business service platform provides IT service management, enterprise service management, customer service management, intelligent service management and low-code development platform, etc., to help enterprise service teams quickly solve problems, optimize service processes, improve service efficiency and service quality , fully meet the business operation needs of enterprises, and enable enterprises to deeply understand customer needs, continue iterative innovation, and build core competitiveness in the digital age.
As a comprehensive digital and intelligent business service platform, Yanqianyun is committed to meeting and optimizing the operation and management needs of different enterprises from the perspective of service process, efficiency and quality, assisting enterprises to solve problems efficiently, strengthening internal management capabilities of enterprises, and improving the efficiency of enterprise processes Efficiency and organization. At present, Yanqianyun has accompanied many excellent enterprises to grow together and has been recognized and praised by the majority of enterprise users.
SAP embedded bill of lading function
Convenient bill of lading and viewing, helping users develop good habits
● Feedback problems can be directly integrated with Yanqianyun through SAP
● You can view the list of problems through SAP, and check the progress of processing problems.
● Timely notification of document progress can be received through channels such as IM tools or emails
● Obtain the basic data of the question page and automatically fill in the form, reducing the cost of user input
Precipitate the knowledge base and close the problem management loop
● Embedded in the operation manual, users can view it at any time
● Precipitate the problems processed in the background each time to the knowledge base
● Users can associate similar answers according to keywords when billing, reducing operation and maintenance time investment
● Help users analyze high-frequency problems, and regularly conduct training and answer questions with users
Assistant 24 hours online question and answer, reduce operation and maintenance costs
● Increase the repair window and use intelligent robots to replace manual work
● Support online customer service, 1-to-1 manual service can be provided for problems that cannot be solved by intelligent assistants
Feature 1: Problem Feedback
1. There is no need to cross the system, and the problem can be directly reported
The help button can be used in any SAP system module to realize problem feedback without login.
2. Automatically obtain the key data of the page, reducing the workload of the user's bill of lading
Obtain the transaction code (GUI side), page URL (Fiori side), Client, system logo, SAP account number, mobile phone number, mailbox and other data of the SAP system, and automatically fill in the bill of lading page.
3. Intelligently recommend the best solution, reduce repeated problem submissions, and promote enterprises to reduce costs and increase efficiency
According to the user's problem description, intelligently recommend the most matching solution, and reduce repeated work orders at the stage of submitting the problem.
Feature 2: Check the problem
1. You can view the problem handling situation in SAP
In any SAP system module, the help button can be used to view the questions submitted by the personal history.
2. Users and processors can communicate with each other in a timely manner
Improve the efficiency of document processing, and the communication process can be recorded and traced.
3. You can receive document update information through the WeChat terminal, and the message notification is more timely
Users can receive message notifications through the official account to keep abreast of the progress of problem handling.
Feature 3: View the operation manual
1. You can view relevant documents through the SAP system, and provide channels for users to answer questions by themselves
The administrator maintains SAP-related operation manuals, FAQs, etc., and users can jump to view them, and supports operations such as sharing and commenting.
Feature 4: Access to intelligent robots
1. You can talk to the smart assistant 1V1 through the SAP system to build a smart assistant for SAP
SAP smart assistant 24 hours online Q&A, the assistant will push the corresponding SAP knowledge and problem solutions to users, users can also query personal-related documents, etc., and also support access to the background online customer service for 1V1 manual service.
Now, through the SAP Store, more than 440,000 SAP customers around the world can easily access and deploy Yanqian Cloud . As a comprehensive digital and intelligent business service platform, Yanqianyun provides convenient inquiries and quick answers, and intelligently serves enterprise employees and customers. This alliance with SAP provides global enterprises with standardization, multi-scenario adaptation, and lower cost And risk-controllable digital solutions. This measure not only provides an effective and high-quality connection method, but also truly realizes the value re-creation and win-win situation of the customer, Yanqianyun and SAP.
Next, Zhenzhi Technology will take the opportunity of Yanqian Cloud's intelligent business service platform to be officially launched on the SAP Store, continue to strengthen in-depth cooperation with SAP, and help SAP global customers solve R&D and service efficiency challenges. The two parties will look to the future and work together to provide more comprehensive, efficient and intelligent solutions for the digital transformation of global enterprises in business services and development management, and jointly accelerate the process of business innovation and enterprise digital transformation in China and around the world!
