Wiki is a collaborative authoring platform or open editing system. We can use Wiki to build a help system and a knowledge base system. The most famous domestic public wiki is Baidu Encyclopedia; what I want to discuss here is the company's internal wiki.
The role of the internal wiki
1. Encourage sharing
Sharing is the spirit of the Internet , and wiki can integrate mutual help into corporate culture. In addition to work achievements, employees can experience the achievements and happiness of helping others in their spare time.
2. Improve the personal ability of employees
There are many difficult and esoteric issues that I finally understand after studying for a long time, but you may not be able to explain it clearly to others, and if you look back after a month, you may not understand it again. If you can have a summary article, it will be a good improvement for yourself and everyone. At the beginning, it may be a little difficult to write; but as long as you stick to it, as long as you have the goods in your stomach, the writing will become smooth after a long time. "Summary" requires practice;
3. Inheriting technology
The resignation of employees, especially the resignation of core employees, is a huge loss to the company; how to minimize the loss caused by employee resignation to the company? If employees share their knowledge, their previous work experience will be reflected in the wiki , then, the colleagues who take over will be smoother and will be grateful to you; when it comes to this, some people will think, I have written everything I know, don't I have no core competitiveness? If you think so, it is a big mistake, People are always improving. The more you write, the faster your self-improvement will be. Maybe, before you write everything you know, you will already be promoted in your post, not quit your job; The contribution of the company is seen by everyone; in addition, a culture of sharing and mutual assistance has been created, and you can also learn a lot from your colleagues.
build wiki
Small companies, especially start -up companies, generally do not need to develop their own internal knowledge base systems, but can use an open source wiki to build them; at present, there are many open source wiki systems on the Internet, and the range of choices is also very large. Your own company needs to build it. Here is an introduction to Wiki open source software. The most widely used is MediaWiki, the system software for Wikipedia. In addition to the open source free wikis in the above links, the best ones in China are interactive wikis, which have licensing fees. Of course, they also have customer service support for payment. It is also an option for those who have difficulty building on their own.
Precautions
The company generally has technical or business confidentiality, the internal wiki system needs to adopt effective means to prevent external access, and at the same time, it must also refuse the visit of Baidu crawler;
Internal company example
Ericsson
Ericsson has built a wiki system internally. When its technical support personnel receive a problem from the front line, they first query the wiki system to see if there is a similar solution before. After an employee solves a problem, he will also summarize it into a document for the reference of other colleagues;